Avaya EC500 manual Basic Troubleshooting, Introduction

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Chapter 1: Basic Troubleshooting

Introduction

1

This chapter provides a basic troubleshooting chart that covers possible problems that might be encountered with EC500 operation. Error conditions displayed on your administrative terminal are also covered.

If users report that EC500 calls are not being received on their cell phones, first see Chapter 2: What To Do When Users Cannot Receive EC500 Calls, then refer to the troubleshooting chart in this chapter.

For test procedures used to verify the connection to the cell phone, see Chapter 4, “Installation and Administration Test” in theEC500 Release 3 Installation and Administration Guide.

If performing the procedures described in both this chapter and Chapter 2 do not resolve the problem, contact your Avaya technician for assistance.

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Contents EC500 Extension to Cellular Page Copyright  2002, Avaya, Inc All Rights Reserved Copyright and Legal NoticesAcknowledgment Contents Vi Issue 3 January How to Use This Document Reason for ReissueAbout This Document PurposeAbout This Document Related DocumentationIntroduction Basic TroubleshootingBasic Troubleshooting Introduction Situation Possible Causes ResolutionSend calling Has the Calling Number Number Style field onNetwork Both in the Mapping Mode Mapping Mode field Enter origination orCell Phone Number Number fieldCaller ID Phone Number field toTerminal Error Codes 8Issue 3 January What To Do When Users Cannot Receive EC500 Calls What To Do When Users Cannot Receive EC500 Calls Issue 3 January 2002 4Issue 3 January
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