11. Guarantee and service
The Binatone SpeakEasy 5 is guaranteed for 12 months from the date of purchase shown on your sales receipt. The Guarantee does not cover damage by misuse or negligence, or by excessive voltages - for example, faults on the telephone line, or lightning. This does not affect your statutory rights.
Please keep your sales (till) receipt - this is your guarantee. You should also keep the original packaging material.
In the unlikely event that you need to return your SpeakEasy 5 to our Repair Centre while it is under guarantee, there will be a £5 handling charge.
While the unit is under Guarantee
1.Disconnect the Base unit from the telephone line and the mains electricity supply.
2.Pack up all parts of your SpeakEasy 5, using the original packaging. Remember to include the mains adapter
3.Return the unit to the shop where you bought it, making sure you take your sales receipt.
After the Guarantee has expired
If the unit is no longer under Guarantee, first follow steps 1 and 2 as for repair under Guarantee. Then …
3.Call our Service Department on 0845 345 9677 and ask for a quotation of the repair charge and details of where to send your SpeakEasy 5 for repair.
4.Make sure you include with your SpeakEasy 5:
your name and address.
a cheque or postal order for the value of the repair charge.
5.Return your SpeakEasy 5 to the address given by the Service Department.
Binatone Help Line - 0845 345 9677 Calls are charged at Local Call rate.
26