Avaya 5602, 4602 manual System Features, Introduction, Answering Calls, Call Forwarding

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System Features

Introduction

As well as your phones specific features, you can access a number of system features by dialing short codes.

These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network.

Answering Calls

Ringing at your own extension:

Simply pick up the handset. When in headset mode, press the button associated with the alerting call. The default ringing cadences are:

Internal calls have a single ring cadence

External calls have a double ring cadence. These can be changed by your System Administrator.

Ringing at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

*30 to answer a call ringing anywhere.

*31 to answer a call within your group.

*32*201# to answer the call for a particular extension, in this example 201.

Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday).

To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to switch it off dial *02.

To switch forward on busy on dial *03, to switch it off dial *04.

To switch forward on no answer on dial *05, to switch it off dial *06.

To set the number to which your calls are forwarded dial *07*201#, forwarding to 201 in this example.

5602/4602 Phone User Guide

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IP Office

Issue 2b (20th July 2005)

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Contents IP Office Table of Contents Overview TelephoneCall Handling Buttons Call Appearance KeysOn Hold Incoming CallConnected Clearing a Call Basic Call Handling FeaturesAnswer a Call Making a CallMute RedialHeadset Working SpeakerTo return to the held call HoldTo put an existing call on hold To transfer the current call to another extension To transfer a new call to a held call using ConferenceTransfer To add a held call to an active call ConferenceMessage To add another party to a call Press ConferenceCall Forwarding System FeaturesIntroduction Answering CallsAt another extension Diverting CallsDo Not Disturb VoicemailDefault Feature Codes Page Index Page 5602/4602 Phone User Guide IP Office Issue 2b 20th July AL7 1LZ
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