Avaya 5602, 4602 manual Transfer, To transfer the current call to another extension

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Basic Call Handling Features

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To transfer the current call to another extension:

1.With a call in progress, press Transfer.

2.When you hear dial tone, dial the number to which the call is to be transferred.

3.Do one of the following:

To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you.

To announce the call before transferring it, wait for the called party to answer.

If the called party is willing to accept the call, press Transfer again to complete the transfer.

If the called party does not wish to accept the call, press Drop. You can return to the held call by pressing its call appearance button.

If the line is busy or if there is no answer, press Drop. You can return to the held call by pressing its call appearance button.

To transfer a new call to a held call using Conference:

1.With a call in progress and you wish to make an enquiry call or another call arrives, press Hold. Make or answer the second call. The second call requires to be transferred to the first held call.

2.To transfer the new call to the held call, press Conference and then Drop. The transfer is complete.

5602/4602 Phone User Guide

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IP Office

Issue 2b (20th July 2005)

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Contents IP Office Table of Contents Overview TelephoneCall Handling Buttons Call Appearance KeysIncoming Call ConnectedOn Hold Answer a Call Basic Call Handling FeaturesMaking a Call Clearing a CallHeadset Working RedialSpeaker MuteHold To put an existing call on holdTo return to the held call To transfer a new call to a held call using Conference TransferTo transfer the current call to another extension Message ConferenceTo add another party to a call Press Conference To add a held call to an active callIntroduction System FeaturesAnswering Calls Call ForwardingDo Not Disturb Diverting CallsVoicemail At another extensionDefault Feature Codes Page Index Page 5602/4602 Phone User Guide IP Office Issue 2b 20th July AL7 1LZ
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