Avaya 4602, 5602 manual Call Appearance Keys, Call Handling Buttons

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5602 User

1.Display and Call Appearance Keys: Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed.

2.Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing.

3.Messages: Access the user's mailbox.

4.Call Handling Buttons:

Hold: Place call on hold. See Hold.

Transfer: Transfer call. See Transfer.

Conference: Conference held calls. See Conference.

Drop: Drop call. See Clearing a Call.

Redial: Redial last number dialed. See Redial.

5.Dial pad: Standard 12-button pad for dialing telephone numbers.

6.Volume Controls: Adjusts the speaker, handset, headset, or ringer volume depending on which is currently in use.

7.Mute: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you.

8.Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active.

Call Appearance Keys

Normally, the call handling screen contains two keys set as 'call appearance' keys. Having more than one call appearance key is useful. When holding a call you can answer another call and then use the call appearance keys to switch between calls.

CAUTIONS:

1.Having two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

2.Although your System Administrator can replace the Call Appearance Keys / with:

A Bridged Appearance

A Line Appearance

Call Coverage Appearance

System Features

This would severely restrict the use of features such as conference and transfer.

It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings.

5602/4602 Phone User Guide

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IP Office

Issue 2b (20th July 2005)

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Contents IP Office Table of Contents Telephone OverviewCall Appearance Keys Call Handling ButtonsConnected Incoming CallOn Hold Basic Call Handling Features Answer a CallMaking a Call Clearing a CallRedial Headset WorkingSpeaker MuteTo put an existing call on hold HoldTo return to the held call Transfer To transfer a new call to a held call using ConferenceTo transfer the current call to another extension Conference MessageTo add another party to a call Press Conference To add a held call to an active callSystem Features IntroductionAnswering Calls Call ForwardingDiverting Calls Do Not DisturbVoicemail At another extensionDefault Feature Codes Page Index Page 5602/4602 Phone User Guide IP Office Issue 2b 20th July AL7 1LZ
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