Key Words to Know
access code See feature code.
activate To begin or turn on the operation of a feature.
attendant The person who handles incoming and outgoing calls at the main telephone console.
AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages.
call appearance A button used exclusively to place, receive, or hold calls. It has an assigned extension number and is equipped with a red light and a green light.
coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal of answering service. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message center. A person who provides coverage is a covering user.
DEFINITY® Communications System Generic 2 The AT&T switch to which you may be connected. It transmits and receives voice and data signals for all communications equipment in your network. (See also System 85.)
dial pad The 12 pushbuttons you use to dial a number and access features.
extension A dialing number of 3 to 5 digits assigned to each voice terminal connected to your DEFINITY® Generic 2 or your System 85.
feature A special function or service, such as Conference, Hold, and Send All Calls.