AT&T 2.1.1 manual Circuit Board Diagnostics, Fax Board Diagnostics

Page 156

Troubleshooting

Circuit Board Diagnostics

Diagnostics for the IVP4/6 boards can be run to determine whether everything is connected properly and that there is a dial tone. To run the IVP4/6 board diagnostics on all installed boards, follow these steps:

1.Log in to the system and proceed to the Configuration Management window. (See Chapter 5, System Operations if you need instructions.)

2.Move the cursor to System Control and press Enter .

—The System Control window is displayed.

3.Move the cursor to Diagnose Equipment and press Enter .

—The Diagnose Equipment window is displayed.

4.Fill in the fields as follows:

—Equipment: ca for "card"

—Equipment Number: all

—Diagnose Immediately? yes

A confirmation screen appears stating that immediate diagnosis will disconnect calls in progress on this card.

5.Press y to continue.

6.Press F3 (SAVE) to begin execution.

The diagnosis takes more than 60 seconds. A working icon appears in the right hand corner of the screen.

The system searches for dial tones (Loop Current) on the boards and then informs you if each IVP4/6 board passes the test. If any IVP4/6 board fails, check to see if it is seated properly. If that does not fix the problem, you will have to replace the board. If dial tones are not found, check the Tip/Ring connections.

7.Press F6 (CANCEL) repeatedly until the Integrated Solution III Menu is displayed.

8.Select Exit to return to the log on prompt.

Fax Board Diagnostics

Fax board diagnostics provide a way to determine whether or not the fax boards installed in the system are working properly. These diagnostic capabilities are available on a per-channel and a per-board basis. That is, you can select which specific resource to diagnose. The diagnostic tests performed are:

check dma transfers

check interrupts

check onboard RAM

7-3

Image 156

Contents AT&T FAX AttendantTM Release Federal Communications Commission FCC Statement SecurityTrademarks Ordering InformationContents Troubleshooting System OperationsReport Generation User InterfaceFAX Attendant Menu Tree IndexIii Figures Fax Response Administration Page About This Guide Purpose and ScopeIntended Audience AssistanceHow to Use This Guide Conventions Used in this GuideXii Typical Function Key LabelsRelated Documents XiiiIntroduction OverviewFAX Attendant Services FAX Attendant FeaturesIntelligent Auto-Retry Economy DeliveryDelivery Reports Distribution ListsCall Accounting Integration Fax Machine Call CoveragePersonal Fax Extensions Group Fax NumbersAutoprinting Message Waiting Lamp MWL NotificationOutcalling New Features for Release Integrated AdministrationPlain Paper Printing Co-residency with the Audix Voice Poer SystemImproved Component/Port Level Diagnostics Administrable Fax Mailbox SizeConsolidated Delivery Reports Outbound Channel LimitationsSwitch-Integrated Mode Subscriber Name AdministrationTelephone System Interface Message Overflow to General MailboxCo-Resident Configuration Review of System Planning Planning for FAX Attendant on Merlin Legend SystemCall Coverage Paths Calling GroupsAssigning Services to Voice Channels Planning the FAX Attendant SystemSwitch Interface Parameters Assigning Lines/Pools to Voice ChannelsSystem Parameters Fax Account Code Parameter Administration Fax Account Code List Administration Subscriber AdministrationExtension Directory Subscriber Administration Planning Types of Fax Subscribers Personal Fax Number Subscribers without Fax Machines ClassGroup Fax Number Administrator Fax Machine Call Coverage Subscribers ClassService Administrator Registration Outcalling AdministrationPlanning Your Fax Response Service Customizing Voice Prompts Implementing FAX Attendant Entering FAX Attendant DataInformation Conventions Logging In to IS-IIIStatus Screen Integrated Solution Integrated Solution III Main MenuAudix Voice Power/FAX Attendant Menu Audix Voice Power/FAX AttendantGeneral Fax System Parameter Administration Fax System Parameters AdministrationGeneral Fax Parameters Administration Updating General Fax System ParametersVoice System Parameter Administration Voice System Parameter AdministrationAccount Code Parameter Administration Updating System ParametersAccount Code Parameter Administration form appears Account Code Parameter Administration Updating Account Code ParametersAccount Code List Administration Account Code List Administration form appears Account Code List Administration 10. Account Code List Administration FormUpdating Account Codes Adding a New SubscriberExtension Directory 11. Extension Directory ScreenAudix Voice Power User 12. Audix Voice Power User ScreenSubscriber Administration 13. Subscriber Administration Screen, Page 114. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen Special Purpose Extension Screen 16. Special Purpose Extension Screen17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 19. Subscriber Administration Screen, Page 2 Changing a Subscriber Profile20. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 23. Subscriber Administration Screen, Page 2 Renumbering an Extension for a SubscriberRemoving a Subscriber from Audix Voice Power/FAX Attendant Deleting a Subscriber’s Profile from the System Displaying the Subscriber DatabasePrinting the Subscriber Database Service Administrator Registration 24. Service Administrator Registration FormUpdating Service Administrator Registration Outcalling AdministrationFax Group List Administration Creating a Fax Distribution ListUpdating Outcalling Parameters Fax Group List Administration 26. Fax Group List Administration FormFax Group List Editing 27. Fax Group List Editing Form28. Fax Group List Administration Form Modifying a Fax Distribution ListDeleting a Fax Distribution List 29. Fax Group List Administration Form Custom Voice Prompts Logging In to the Voice SystemGeneral Fax Mail Greeting Administration General Fax Call Answer Greeting Administration Listening to the Fax Mail Greeting MessageRecording Custom Fax Mail Greetings Selecting GreetingsListening to the Fax Call Answer Greeting Recording Custom Fax Call Answer GreetingsSubscriber Recorded Name Administration General Mailbox Greeting Administration Listening to the General Mailbox Greeting Message Recording a General Mailbox Greeting MessageChanging the Greeting In Use Accessing Fax Response Entering Fax Response DataLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Implementing a New Fax Response Service Fax Response AdministrationFax Response Workspace Administration Fax Response Workspace Administration MenuEdit Workspace/Edit Inactive Fax Messages Edit Workspace/Edit Inactive Fax Messages FormCreating Menus Printing Out MenusCreating Faxmenus Edit FaxMenu Edit FaxMenu FormAdministering the Main Menu FaxMenu Message AdministrationAdminister Fax Mail Greeting Main Menu General Administration Listening to the Main MenuRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page Loading Fax Messages FAX-ADMInstalling the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Touch-Tone Gate Prompt General Administration Listening to the Custom Touch-Tone Gate PromptRecording a Custom Touch-Tone Gate Prompt Goodbye Message General Administration Selecting Touch-Tone Gate PromptsListening to the Custom Goodbye Message Recording a Custom Goodbye MessageSelecting the Goodbye Message Fax Response Coversheet Administration Designing the Fax Response CoversheetFax Coversheet Header Information Loading the Fax Response CoversheetFAX Response Coversheet Administration Fax Response Coversheet Administration ScreenModifying Your Existing Fax Response Service Viewing the Fax CoversheetPrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Administering Menus Copy Service Into WorkspaceModifying Menus Modifying Non-Deep Menus Modifying Deep MenusRemoving Menus Administering Faxmenus 12. Edit FaxMenu Form13. FaxMenu Message Administration Form Modifying Faxmenus Removing FaxmenusHelpful Hints Creating and Loading Fax Response Service Allowing Callers to Return to the Main MenuTest Your Fax Response Service View Service 14. View Service screenBacking Up Your Fax Response Service Page Resetting the voice system IntroductionStarting the voice system Stopping the voice systemSystem Management Operations Retrieving Messages from the General MailboxDiscarding Old Fax Messages Viewing the Event LogUsing the Explain Command TSMRCV, Critical Operating FAX Attendant Starting the Voice SystemStopping the Voice System Resetting the Voice System Displaying the System StatusShutting Down and Rebooting the Unix System Displaying the System Monitor Changing the State of Voice Channels Changing the Refresh RateBacking Up Files Fax Equipment OperationsRestoring Files Fax Equipment Administration Fax Channel Administration FAX Equipment OperationsFax Channel Administration Change State of Fax EquipmentChange State of Fax Equipment Change State of Fax Equipment FormAdministering Fax Lines Administer FAX Line ExtensionFax Transmission Control Fax Equipment Diagnostics Canceling Subscriber Fax TransmissionsFax Equipment Diagnostics Fax Equipment Diagnostics ScreenFax Equipment Diagnostics-Results Fax Equipment Diagnostics ResultsGenerating FAX Attendant Reports Reaching the Reports MenuAccessing FAX Attendant Reports ReportsAudix Voice Power/FAX Attendant Reports Menu Reset Log Option Fax Channel Utilization ReportFax Channel Utilization Report Print Option Fax Response Usage ReportFax Subscriber Usage Report Fax Subscriber Usage Print OptionMailbox Usage Report Mailbox Usage Print OptionPage Phone Line Usage Print Option Subscribers Over Mailbox Limit ReportSubscribers Over Mailbox Print Option Most Recent AuditAccessing System Reports System ReportsEvent Log Report Event Log Report Options Page Event Log Print Option Troubleshooting Application operation problemsHardware verification Hardware Verification Master Controller VerificationCircuit Board Diagnostics Fax Board DiagnosticsApplication Operation Problems Trouble Indication User ResponseTrouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication Accessing Windows User Interface InformationTypes of Windows On-line HelpMoving Within a Window Cursor Movement Menu Selection AlternativesType of Movement Keys Function Keys Form Fill-in AlternativesStandard Function Keys Frame Management List Open Windows Move Active WindowReshape Window Refresh WindowCommand Menu Procedures System Messages Introduction to System MessagesPage Software Architecture System Message Format Critical 904 Cscfuse Cabinet Fuse BlownSystem Message Listings Speech Processing Library SpplibSPPNOSAVE, Major Cannot Save Shared Memory integer During string To DiskTransaction State Machine TSM Process TSMTRAN, Major TSMNOSLOT, MajorTSMNOSCRIPT, Major TSMSCRD, MajorTSMSHMFAIL, Critical TSMPCFAIL, MajorTSMTSTART, Major TSMNOSCPTP, MajorTSMSEPREAD, Major TSMINVLDMSG, InformTSMNOSPACE, Major TSMTRCMD, MajorVoice Response Output Process Vrop VROPRESIZESP, MajorVROPLRULIST, Major VROPUSAGECNT, MajorVROPCONFIG, Major VROPHWERR, MajorVROPNOSPACE, Critical VROPBADFS, MajorVROPTIMEOUT, Inform VROPNONEX, MajorVROPSHMERR, Major VROPMSGERR, MajorVROPBADTAG, Inform VROPNOSPCHBLK, MajorVROPBADCODE, Major VROPBADPHR, MajorVROPBADFREE, Major VROPFSIO, MajorError Tracker ET Process SHMEMSHOW, StatusREADDB, Status ETATT, InformETCKSHMEM, Major ETESLOT, InformETMSGRCV, Critical ETMSGSND, CriticalETNORULES, Major ETNOSHMEM, CriticalETNOVAR, Inform ETSHMIT, InformETURS, Critical ETURB, CriticalETWIPE, Inform ETSTUCK, MajorETNEWPID, Major ETDYKE, StatusETNEWS, Status ETPRIORITY, StatusMaintenance MTC Process RCVEMSG, Critical SENDMSG, CriticalUNKTYPE, Major SYSFAIL, MajorSETSEMA, Major SHMFAIL, CriticalSHMINVD, Critical CLRSEMA, MajorData Base Initialization Dbinit Tip/Ring Interface Process TripTRIPDTBL, Critical Trip Shared Memory devtbl Attach Failure, Reason integerTRIPEVNT, Critical Trip Tip/Ring Event Receipt Failure, Reason integerFax Database Library Error Messages User Applications APPLIBSYSERR, Major LIBOUTERR, InformLIBSCRERR, Major LIBMSGERR, MajorLIBPHRDEL, Inform LIBREQERR, MajorLIBMSGSRC, Inform LIBUNKCALL, InformFAX Attendant DIP Error Messages VMDOUTERR, InformVMDSCRERR, Major VMDMSGERR, MajorVMDPHRDEL, Inform VMDREQERR, MajorVMDADMERR, Major admin process error string VMDMSGSRC, InformVMDSTARTUP, Critical startup failed VMDMSGUNEX, Inform unrecognized messageFax Manager DIP Error Messages FFAXIODISABLE, CriticalFFAXMGRTERM, Major FFAXIOTERM, MajorFPRINTFAIL, Major FNOTIFYFAIL, MajorFMAILBOXFAIL, Major FMEMORYFAIL, MajorFUPDATEFAIL, Major FLOOKUPFAIL, MajorFUNIDENTIFIED, Major FTRANSFERFAIL, MajorVoice Mail Database DIP Error Messages FTXDISC, InformFRXDISC, Inform VMDSYSERR, MajorVMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDVROPERR, Major Vrop problem string VMDSHMFAIL, Major problem with shmem stringVMDMDWARN, Major couldn’t send MD warning string Administration Error Messages DCP Communications Process Error MessagesAdmsyserr Major Admmsgerr MajorDcpbadname Inform Dcpgetscr Major Dcpdcpifail MajorDcpmsgerr Major Dcpmsgsrc InformReports Error Messages Dcpdcpiprob InformRptsyserr Major Rptmsgerr MajorOutcalling Error Messages RPTMEMERR, MajorOcsyserr Major Ocscrerr Major Ocmsgerr MajorOcreqerr Major Ocmsgsrc InformOcbadext Inform Ocgetscr MajorOclongnbr Inform Fax Data Interface Process FAXCNGINFO, InformFAXCNGWARN, Warning Invalid state for channel channel number FAXCNGMAJOR, Major Could not attach shared memoryFAXCNGMAJOR, Major Could not malloc memory FAXCNGMAJOR, Major Failure on TRopenSwitch Information Data Interface Process CREATSHMFL, Major stringATSHMFL, Major string MSGRECVERR, Major stringFAX Attendant Menu Tree FAX Attendant Menu TreesIndex IN-1IN-2 IN-3 IN-4 IN-5 IN-6 IN-7

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