AT&T 2.1.1 manual Trouble Indication User Response

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Troubleshooting

Trouble Indication

User Response

Indication that maximum simultaneous ports exceed the number of ports available when changing the outcalling parameters.

Many subscribers get messages about multiple logins to their mailboxes.

Fax messages are not received by the system during either Fax Mail or Fax Call Answer.

Outcalls will work properly for messages left after the date or time change. Outcalls for messages left before the date or time change have the previous time stamp and may not work properly.

Check that the total number of Fax Mail, Fax Call Answer, and Automated Attendant ports is greater than or equal to the number of maximum simultaneous outcalling ports requested. If not, lower the number of simultaneous outcalling ports.

Stop and start the voice system.

Check fax equipment administration. Make sure that the extension numbers assigned to fax boards as shown by the Fax Channel Administration screen are accurate. Try unhooking the phone lines going into fax boards and test their validity by connecting a phone to them and calling that extension.

Run fax diagnostics on fax cards.

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Contents AT&T FAX AttendantTM Release Trademarks Federal Communications Commission FCC StatementSecurity Ordering InformationContents Report Generation TroubleshootingSystem Operations User InterfaceFAX Attendant Menu Tree IndexIii Figures Fax Response Administration Page About This Guide Purpose and ScopeIntended Audience AssistanceHow to Use This Guide Conventions Used in this GuideXii Typical Function Key LabelsRelated Documents XiiiIntroduction OverviewFAX Attendant Services FAX Attendant FeaturesDelivery Reports Intelligent Auto-RetryEconomy Delivery Distribution ListsPersonal Fax Extensions Call Accounting IntegrationFax Machine Call Coverage Group Fax NumbersAutoprinting Message Waiting Lamp MWL NotificationOutcalling Plain Paper Printing New Features for ReleaseIntegrated Administration Co-residency with the Audix Voice Poer SystemConsolidated Delivery Reports Improved Component/Port Level DiagnosticsAdministrable Fax Mailbox Size Outbound Channel LimitationsTelephone System Interface Switch-Integrated ModeSubscriber Name Administration Message Overflow to General MailboxCo-Resident Configuration Review of System Planning Planning for FAX Attendant on Merlin Legend SystemCall Coverage Paths Calling GroupsAssigning Services to Voice Channels Planning the FAX Attendant SystemSwitch Interface Parameters Assigning Lines/Pools to Voice ChannelsSystem Parameters Fax Account Code Parameter Administration Fax Account Code List Administration Subscriber AdministrationExtension Directory Subscriber Administration Planning Types of Fax Subscribers Personal Fax Number Subscribers without Fax Machines ClassGroup Fax Number Administrator Fax Machine Call Coverage Subscribers ClassService Administrator Registration Outcalling AdministrationPlanning Your Fax Response Service Customizing Voice Prompts Implementing FAX Attendant Entering FAX Attendant DataInformation Conventions Logging In to IS-IIIStatus Screen Integrated Solution Integrated Solution III Main MenuAudix Voice Power/FAX Attendant Menu Audix Voice Power/FAX AttendantGeneral Fax System Parameter Administration Fax System Parameters AdministrationGeneral Fax Parameters Administration Updating General Fax System ParametersVoice System Parameter Administration Voice System Parameter AdministrationAccount Code Parameter Administration Updating System ParametersAccount Code Parameter Administration form appears Account Code Parameter Administration Updating Account Code ParametersAccount Code List Administration Account Code List Administration form appears Account Code List Administration 10. Account Code List Administration FormUpdating Account Codes Adding a New SubscriberExtension Directory 11. Extension Directory ScreenAudix Voice Power User 12. Audix Voice Power User ScreenSubscriber Administration 13. Subscriber Administration Screen, Page 114. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen Special Purpose Extension Screen 16. Special Purpose Extension Screen17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 19. Subscriber Administration Screen, Page 2 Changing a Subscriber Profile20. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 23. Subscriber Administration Screen, Page 2 Renumbering an Extension for a SubscriberRemoving a Subscriber from Audix Voice Power/FAX Attendant Deleting a Subscriber’s Profile from the System Displaying the Subscriber DatabasePrinting the Subscriber Database Service Administrator Registration 24. Service Administrator Registration FormUpdating Service Administrator Registration Outcalling AdministrationFax Group List Administration Creating a Fax Distribution ListUpdating Outcalling Parameters Fax Group List Administration 26. Fax Group List Administration FormFax Group List Editing 27. Fax Group List Editing Form28. Fax Group List Administration Form Modifying a Fax Distribution ListDeleting a Fax Distribution List 29. Fax Group List Administration Form Custom Voice Prompts Logging In to the Voice SystemGeneral Fax Mail Greeting Administration Recording Custom Fax Mail Greetings General Fax Call Answer Greeting AdministrationListening to the Fax Mail Greeting Message Selecting GreetingsListening to the Fax Call Answer Greeting Recording Custom Fax Call Answer GreetingsSubscriber Recorded Name Administration General Mailbox Greeting Administration Listening to the General Mailbox Greeting Message Recording a General Mailbox Greeting MessageChanging the Greeting In Use Accessing Fax Response Entering Fax Response DataLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Implementing a New Fax Response Service Fax Response AdministrationFax Response Workspace Administration Fax Response Workspace Administration MenuEdit Workspace/Edit Inactive Fax Messages Edit Workspace/Edit Inactive Fax Messages FormCreating Menus Printing Out MenusCreating Faxmenus Edit FaxMenu Edit FaxMenu FormAdministering the Main Menu FaxMenu Message AdministrationAdminister Fax Mail Greeting Main Menu General Administration Listening to the Main MenuRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page Loading Fax Messages FAX-ADMInstalling the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Touch-Tone Gate Prompt General Administration Listening to the Custom Touch-Tone Gate PromptRecording a Custom Touch-Tone Gate Prompt Goodbye Message General Administration Selecting Touch-Tone Gate PromptsListening to the Custom Goodbye Message Recording a Custom Goodbye MessageSelecting the Goodbye Message Fax Coversheet Header Information Fax Response Coversheet AdministrationDesigning the Fax Response Coversheet Loading the Fax Response CoversheetFAX Response Coversheet Administration Fax Response Coversheet Administration ScreenModifying Your Existing Fax Response Service Viewing the Fax CoversheetPrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Administering Menus Copy Service Into WorkspaceModifying Menus Modifying Non-Deep Menus Modifying Deep MenusRemoving Menus Administering Faxmenus 12. Edit FaxMenu Form13. FaxMenu Message Administration Form Modifying Faxmenus Removing FaxmenusHelpful Hints Creating and Loading Fax Response Service Allowing Callers to Return to the Main MenuTest Your Fax Response Service View Service 14. View Service screenBacking Up Your Fax Response Service Page Starting the voice system Resetting the voice systemIntroduction Stopping the voice systemSystem Management Operations Retrieving Messages from the General MailboxDiscarding Old Fax Messages Viewing the Event LogUsing the Explain Command TSMRCV, Critical Operating FAX Attendant Starting the Voice SystemStopping the Voice System Resetting the Voice System Displaying the System StatusShutting Down and Rebooting the Unix System Displaying the System Monitor Changing the State of Voice Channels Changing the Refresh RateBacking Up Files Fax Equipment OperationsRestoring Files Fax Equipment Administration Fax Channel Administration FAX Equipment OperationsFax Channel Administration Change State of Fax EquipmentChange State of Fax Equipment Change State of Fax Equipment FormAdministering Fax Lines Administer FAX Line ExtensionFax Transmission Control Fax Equipment Diagnostics Canceling Subscriber Fax TransmissionsFax Equipment Diagnostics Fax Equipment Diagnostics ScreenFax Equipment Diagnostics-Results Fax Equipment Diagnostics ResultsGenerating FAX Attendant Reports Reaching the Reports MenuAccessing FAX Attendant Reports ReportsAudix Voice Power/FAX Attendant Reports Menu Fax Channel Utilization Report Print Option Reset Log OptionFax Channel Utilization Report Fax Response Usage ReportMailbox Usage Report Fax Subscriber Usage ReportFax Subscriber Usage Print Option Mailbox Usage Print OptionPage Subscribers Over Mailbox Print Option Phone Line Usage Print OptionSubscribers Over Mailbox Limit Report Most Recent AuditAccessing System Reports System ReportsEvent Log Report Event Log Report Options Page Event Log Print Option Troubleshooting Application operation problemsHardware verification Hardware Verification Master Controller VerificationCircuit Board Diagnostics Fax Board DiagnosticsApplication Operation Problems Trouble Indication User ResponseTrouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication Accessing Windows User Interface InformationTypes of Windows On-line HelpMoving Within a Window Cursor Movement Menu Selection AlternativesType of Movement Keys Function Keys Form Fill-in AlternativesStandard Function Keys Frame Management Reshape Window List Open WindowsMove Active Window Refresh WindowCommand Menu Procedures System Messages Introduction to System MessagesPage Software Architecture System Message Format Critical 904 Cscfuse Cabinet Fuse BlownSPPNOSAVE, Major System Message ListingsSpeech Processing Library Spplib Cannot Save Shared Memory integer During string To DiskTransaction State Machine TSM Process TSMNOSCRIPT, Major TSMTRAN, MajorTSMNOSLOT, Major TSMSCRD, MajorTSMTSTART, Major TSMSHMFAIL, CriticalTSMPCFAIL, Major TSMNOSCPTP, MajorTSMNOSPACE, Major TSMSEPREAD, MajorTSMINVLDMSG, Inform TSMTRCMD, MajorVROPLRULIST, Major Voice Response Output Process VropVROPRESIZESP, Major VROPUSAGECNT, MajorVROPNOSPACE, Critical VROPCONFIG, MajorVROPHWERR, Major VROPBADFS, MajorVROPSHMERR, Major VROPTIMEOUT, InformVROPNONEX, Major VROPMSGERR, MajorVROPBADCODE, Major VROPBADTAG, InformVROPNOSPCHBLK, Major VROPBADPHR, MajorVROPBADFREE, Major VROPFSIO, MajorREADDB, Status Error Tracker ET ProcessSHMEMSHOW, Status ETATT, InformETMSGRCV, Critical ETCKSHMEM, MajorETESLOT, Inform ETMSGSND, CriticalETNOVAR, Inform ETNORULES, MajorETNOSHMEM, Critical ETSHMIT, InformETWIPE, Inform ETURS, CriticalETURB, Critical ETSTUCK, MajorETNEWS, Status ETNEWPID, MajorETDYKE, Status ETPRIORITY, StatusMaintenance MTC Process UNKTYPE, Major RCVEMSG, CriticalSENDMSG, Critical SYSFAIL, MajorSHMINVD, Critical SETSEMA, MajorSHMFAIL, Critical CLRSEMA, MajorData Base Initialization Dbinit Tip/Ring Interface Process TripTRIPEVNT, Critical TRIPDTBL, CriticalTrip Shared Memory devtbl Attach Failure, Reason integer Trip Tip/Ring Event Receipt Failure, Reason integerLIBSYSERR, Major Fax Database Library Error MessagesUser Applications APP LIBOUTERR, InformLIBPHRDEL, Inform LIBSCRERR, MajorLIBMSGERR, Major LIBREQERR, MajorLIBMSGSRC, Inform LIBUNKCALL, InformFAX Attendant DIP Error Messages VMDOUTERR, InformVMDPHRDEL, Inform VMDSCRERR, MajorVMDMSGERR, Major VMDREQERR, MajorVMDSTARTUP, Critical startup failed VMDADMERR, Major admin process error stringVMDMSGSRC, Inform VMDMSGUNEX, Inform unrecognized messageFFAXMGRTERM, Major Fax Manager DIP Error MessagesFFAXIODISABLE, Critical FFAXIOTERM, MajorFMAILBOXFAIL, Major FPRINTFAIL, MajorFNOTIFYFAIL, Major FMEMORYFAIL, MajorFUNIDENTIFIED, Major FUPDATEFAIL, MajorFLOOKUPFAIL, Major FTRANSFERFAIL, MajorFRXDISC, Inform Voice Mail Database DIP Error MessagesFTXDISC, Inform VMDSYSERR, MajorVMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDVROPERR, Major Vrop problem string VMDSHMFAIL, Major problem with shmem stringVMDMDWARN, Major couldn’t send MD warning string Admsyserr Major Administration Error MessagesDCP Communications Process Error Messages Admmsgerr MajorDcpbadname Inform Dcpmsgerr Major Dcpgetscr MajorDcpdcpifail Major Dcpmsgsrc InformRptsyserr Major Reports Error MessagesDcpdcpiprob Inform Rptmsgerr MajorOutcalling Error Messages RPTMEMERR, MajorOcsyserr Major Ocreqerr Major Ocscrerr MajorOcmsgerr Major Ocmsgsrc InformOcbadext Inform Ocgetscr MajorOclongnbr Inform Fax Data Interface Process FAXCNGINFO, InformFAXCNGWARN, Warning FAXCNGMAJOR, Major Could not malloc memory Invalid state for channel channel numberFAXCNGMAJOR, Major Could not attach shared memory FAXCNGMAJOR, Major Failure on TRopenATSHMFL, Major string Switch Information Data Interface ProcessCREATSHMFL, Major string MSGRECVERR, Major stringFAX Attendant Menu Tree FAX Attendant Menu TreesIndex IN-1IN-2 IN-3 IN-4 IN-5 IN-6 IN-7

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