AT&T 2.1.1 manual FAX Attendant is failing to make calls outside the switch

Page 163

Troubleshooting

Trouble Indication

The FAX Attendant is failing to make calls outside the switch.

User Response

1.Check that the correct "Dial String for Outside Call" has been entered in the General Fax Parameter Administration screen.

2.Check that the "Fax Mail Telephone Number" entered in the above screen has the correct area code.

3.Check to see if the "Switch Account Code" entry is set to "yes" in the Account Code Parameter Administration screen. If it is set to "yes":

a.Check that the cor- rect "Feature Access Code" is entered and is terminated by a # sign if termination is required. This code must be the same as set on the switch.

b.Be sure the account code length on the Account Code Parameter Administration screen matches the SMDR account code length set on the switch.

7-10

Image 163

Contents AT&T FAX AttendantTM Release Ordering Information Federal Communications Commission FCC StatementSecurity TrademarksContents User Interface TroubleshootingSystem Operations Report GenerationIndex FAX Attendant Menu TreeIii Figures Fax Response Administration Page Purpose and Scope About This GuideAssistance Intended AudienceConventions Used in this Guide How to Use This GuideTypical Function Key Labels XiiXiii Related DocumentsOverview IntroductionFAX Attendant Features FAX Attendant ServicesDistribution Lists Intelligent Auto-RetryEconomy Delivery Delivery ReportsGroup Fax Numbers Call Accounting IntegrationFax Machine Call Coverage Personal Fax ExtensionsMessage Waiting Lamp MWL Notification AutoprintingOutcalling Co-residency with the Audix Voice Poer System New Features for ReleaseIntegrated Administration Plain Paper PrintingOutbound Channel Limitations Improved Component/Port Level DiagnosticsAdministrable Fax Mailbox Size Consolidated Delivery ReportsMessage Overflow to General Mailbox Switch-Integrated ModeSubscriber Name Administration Telephone System InterfaceCo-Resident Configuration Planning for FAX Attendant on Merlin Legend System Review of System PlanningCalling Groups Call Coverage PathsPlanning the FAX Attendant System Assigning Services to Voice ChannelsAssigning Lines/Pools to Voice Channels Switch Interface ParametersSystem Parameters Fax Account Code Parameter Administration Subscriber Administration Fax Account Code List AdministrationExtension Directory Subscriber Administration Planning Personal Fax Number Subscribers without Fax Machines Class Types of Fax SubscribersFax Machine Call Coverage Subscribers Class Group Fax Number AdministratorOutcalling Administration Service Administrator RegistrationPlanning Your Fax Response Service Customizing Voice Prompts Entering FAX Attendant Data Implementing FAX AttendantLogging In to IS-III Information ConventionsStatus Screen Integrated Solution III Main Menu Integrated SolutionAudix Voice Power/FAX Attendant Audix Voice Power/FAX Attendant MenuFax System Parameters Administration General Fax System Parameter AdministrationUpdating General Fax System Parameters General Fax Parameters AdministrationVoice System Parameter Administration Voice System Parameter AdministrationUpdating System Parameters Account Code Parameter AdministrationAccount Code Parameter Administration form appears Updating Account Code Parameters Account Code Parameter AdministrationAccount Code List Administration Account Code List Administration form appears 10. Account Code List Administration Form Account Code List AdministrationAdding a New Subscriber Updating Account Codes11. Extension Directory Screen Extension Directory12. Audix Voice Power User Screen Audix Voice Power User13. Subscriber Administration Screen, Page 1 Subscriber Administration14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen 16. Special Purpose Extension Screen Special Purpose Extension Screen17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 Changing a Subscriber Profile 19. Subscriber Administration Screen, Page 220. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 Renumbering an Extension for a Subscriber 23. Subscriber Administration Screen, Page 2Removing a Subscriber from Audix Voice Power/FAX Attendant Displaying the Subscriber Database Deleting a Subscriber’s Profile from the SystemPrinting the Subscriber Database 24. Service Administrator Registration Form Service Administrator RegistrationOutcalling Administration Updating Service Administrator RegistrationCreating a Fax Distribution List Fax Group List AdministrationUpdating Outcalling Parameters 26. Fax Group List Administration Form Fax Group List Administration27. Fax Group List Editing Form Fax Group List EditingModifying a Fax Distribution List 28. Fax Group List Administration FormDeleting a Fax Distribution List 29. Fax Group List Administration Form Logging In to the Voice System Custom Voice PromptsGeneral Fax Mail Greeting Administration Selecting Greetings General Fax Call Answer Greeting AdministrationListening to the Fax Mail Greeting Message Recording Custom Fax Mail GreetingsRecording Custom Fax Call Answer Greetings Listening to the Fax Call Answer GreetingSubscriber Recorded Name Administration General Mailbox Greeting Administration Recording a General Mailbox Greeting Message Listening to the General Mailbox Greeting MessageChanging the Greeting In Use Entering Fax Response Data Accessing Fax ResponseLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Fax Response Administration Implementing a New Fax Response ServiceFax Response Workspace Administration Menu Fax Response Workspace AdministrationEdit Workspace/Edit Inactive Fax Messages Form Edit Workspace/Edit Inactive Fax MessagesPrinting Out Menus Creating MenusCreating Faxmenus Edit FaxMenu Form Edit FaxMenuFaxMenu Message Administration Administering the Main MenuAdminister Fax Mail Greeting Listening to the Main Menu Main Menu General AdministrationRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page FAX-ADM Loading Fax MessagesInstalling the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Listening to the Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationRecording a Custom Touch-Tone Gate Prompt Selecting Touch-Tone Gate Prompts Goodbye Message General AdministrationRecording a Custom Goodbye Message Listening to the Custom Goodbye MessageSelecting the Goodbye Message Loading the Fax Response Coversheet Fax Response Coversheet AdministrationDesigning the Fax Response Coversheet Fax Coversheet Header InformationFax Response Coversheet Administration Screen FAX Response Coversheet AdministrationViewing the Fax Coversheet Modifying Your Existing Fax Response ServicePrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Copy Service Into Workspace Administering MenusModifying Menus Modifying Deep Menus Modifying Non-Deep MenusRemoving Menus 12. Edit FaxMenu Form Administering Faxmenus13. FaxMenu Message Administration Form Removing Faxmenus Modifying FaxmenusAllowing Callers to Return to the Main Menu Helpful Hints Creating and Loading Fax Response ServiceTest Your Fax Response Service 14. View Service screen View ServiceBacking Up Your Fax Response Service Page Stopping the voice system Resetting the voice systemIntroduction Starting the voice systemRetrieving Messages from the General Mailbox System Management OperationsViewing the Event Log Discarding Old Fax MessagesUsing the Explain Command TSMRCV, Critical Starting the Voice System Operating FAX AttendantStopping the Voice System Displaying the System Status Resetting the Voice SystemShutting Down and Rebooting the Unix System Displaying the System Monitor Changing the Refresh Rate Changing the State of Voice ChannelsFax Equipment Operations Backing Up FilesRestoring Files Fax Equipment Administration FAX Equipment Operations Fax Channel AdministrationChange State of Fax Equipment Fax Channel AdministrationChange State of Fax Equipment Form Change State of Fax EquipmentAdminister FAX Line Extension Administering Fax LinesFax Transmission Control Canceling Subscriber Fax Transmissions Fax Equipment DiagnosticsFax Equipment Diagnostics Screen Fax Equipment DiagnosticsFax Equipment Diagnostics Results Fax Equipment Diagnostics-ResultsReaching the Reports Menu Generating FAX Attendant ReportsReports Accessing FAX Attendant ReportsAudix Voice Power/FAX Attendant Reports Menu Fax Response Usage Report Reset Log OptionFax Channel Utilization Report Fax Channel Utilization Report Print OptionMailbox Usage Print Option Fax Subscriber Usage ReportFax Subscriber Usage Print Option Mailbox Usage ReportPage Most Recent Audit Phone Line Usage Print OptionSubscribers Over Mailbox Limit Report Subscribers Over Mailbox Print OptionSystem Reports Accessing System ReportsEvent Log Report Event Log Report Options Page Event Log Print Option Application operation problems TroubleshootingHardware verification Master Controller Verification Hardware VerificationFax Board Diagnostics Circuit Board DiagnosticsTrouble Indication User Response Application Operation ProblemsTrouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication User Interface Information Accessing WindowsOn-line Help Types of WindowsMoving Within a Window Menu Selection Alternatives Cursor MovementType of Movement Keys Form Fill-in Alternatives Function KeysStandard Function Keys Frame Management Refresh Window List Open WindowsMove Active Window Reshape WindowCommand Menu Procedures Introduction to System Messages System MessagesPage Software Architecture Critical 904 Cscfuse Cabinet Fuse Blown System Message FormatCannot Save Shared Memory integer During string To Disk System Message ListingsSpeech Processing Library Spplib SPPNOSAVE, MajorTransaction State Machine TSM Process TSMSCRD, Major TSMTRAN, MajorTSMNOSLOT, Major TSMNOSCRIPT, MajorTSMNOSCPTP, Major TSMSHMFAIL, CriticalTSMPCFAIL, Major TSMTSTART, MajorTSMTRCMD, Major TSMSEPREAD, MajorTSMINVLDMSG, Inform TSMNOSPACE, MajorVROPUSAGECNT, Major Voice Response Output Process VropVROPRESIZESP, Major VROPLRULIST, MajorVROPBADFS, Major VROPCONFIG, MajorVROPHWERR, Major VROPNOSPACE, CriticalVROPMSGERR, Major VROPTIMEOUT, InformVROPNONEX, Major VROPSHMERR, MajorVROPBADPHR, Major VROPBADTAG, InformVROPNOSPCHBLK, Major VROPBADCODE, MajorVROPFSIO, Major VROPBADFREE, MajorETATT, Inform Error Tracker ET ProcessSHMEMSHOW, Status READDB, StatusETMSGSND, Critical ETCKSHMEM, MajorETESLOT, Inform ETMSGRCV, CriticalETSHMIT, Inform ETNORULES, MajorETNOSHMEM, Critical ETNOVAR, InformETSTUCK, Major ETURS, CriticalETURB, Critical ETWIPE, InformETPRIORITY, Status ETNEWPID, MajorETDYKE, Status ETNEWS, StatusMaintenance MTC Process SYSFAIL, Major RCVEMSG, CriticalSENDMSG, Critical UNKTYPE, MajorCLRSEMA, Major SETSEMA, MajorSHMFAIL, Critical SHMINVD, CriticalTip/Ring Interface Process Trip Data Base Initialization DbinitTrip Tip/Ring Event Receipt Failure, Reason integer TRIPDTBL, CriticalTrip Shared Memory devtbl Attach Failure, Reason integer TRIPEVNT, CriticalLIBOUTERR, Inform Fax Database Library Error MessagesUser Applications APP LIBSYSERR, MajorLIBREQERR, Major LIBSCRERR, MajorLIBMSGERR, Major LIBPHRDEL, InformLIBUNKCALL, Inform LIBMSGSRC, InformVMDOUTERR, Inform FAX Attendant DIP Error MessagesVMDREQERR, Major VMDSCRERR, MajorVMDMSGERR, Major VMDPHRDEL, InformVMDMSGUNEX, Inform unrecognized message VMDADMERR, Major admin process error stringVMDMSGSRC, Inform VMDSTARTUP, Critical startup failedFFAXIOTERM, Major Fax Manager DIP Error MessagesFFAXIODISABLE, Critical FFAXMGRTERM, MajorFMEMORYFAIL, Major FPRINTFAIL, MajorFNOTIFYFAIL, Major FMAILBOXFAIL, MajorFTRANSFERFAIL, Major FUPDATEFAIL, MajorFLOOKUPFAIL, Major FUNIDENTIFIED, MajorVMDSYSERR, Major Voice Mail Database DIP Error MessagesFTXDISC, Inform FRXDISC, InformVMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDSHMFAIL, Major problem with shmem string VMDVROPERR, Major Vrop problem stringVMDMDWARN, Major couldn’t send MD warning string Admmsgerr Major Administration Error MessagesDCP Communications Process Error Messages Admsyserr MajorDcpbadname Inform Dcpmsgsrc Inform Dcpgetscr MajorDcpdcpifail Major Dcpmsgerr MajorRptmsgerr Major Reports Error MessagesDcpdcpiprob Inform Rptsyserr MajorRPTMEMERR, Major Outcalling Error MessagesOcsyserr Major Ocmsgsrc Inform Ocscrerr MajorOcmsgerr Major Ocreqerr MajorOcgetscr Major Ocbadext InformOclongnbr Inform FAXCNGINFO, Inform Fax Data Interface ProcessFAXCNGWARN, Warning FAXCNGMAJOR, Major Failure on TRopen Invalid state for channel channel numberFAXCNGMAJOR, Major Could not attach shared memory FAXCNGMAJOR, Major Could not malloc memoryMSGRECVERR, Major string Switch Information Data Interface ProcessCREATSHMFL, Major string ATSHMFL, Major stringFAX Attendant Menu Trees FAX Attendant Menu TreeIN-1 IndexIN-2 IN-3 IN-4 IN-5 IN-6 IN-7

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