AT&T 2.1.1 manual Trouble Indication User Response

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Troubleshooting

Trouble Indication

User Response

In a switch-integrated system, voice Call Answer service is provided to the caller when Fax Call Answer should be provided, or other difficulties are experienced while trying to get Fax Call Answer.

Reception and/or transmission of fax messages fails under high traffic.

The System Manager cannot print reports, and/or fax mail messages from subscribers cannot be printed.

Check to make sure that the fax extension being covered to the FAX Attendant for call coverage is administered on the switch with the name field left blank.

One of the lower numbered fax channels is failing:

1.The association of extension numbers with fax channels may be incorrect. Check the Fax Channel Administration screen to ensure all fax channels can be reached on the extension numbers associated with them. (See Verifying Extensions in Appendix B of the AT&T AUDIX Voice Power/Fax Attendant System Planning and Implementation document.)

2.One or more fax channels may be defective.

3.The extension connected to a fax card is dead or cannot be reached by transferring from one or more of the extensions connected to the voice cards.

1.The printer has not been administered or enabled on the FAX Attendant.

2.The printer is turned off, out of paper, not on line, or defective.

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Contents AT&T FAX AttendantTM Release Security Federal Communications Commission FCC StatementTrademarks Ordering InformationContents System Operations TroubleshootingReport Generation User InterfaceFAX Attendant Menu Tree IndexIii Figures Fax Response Administration Page Purpose and Scope About This GuideAssistance Intended AudienceConventions Used in this Guide How to Use This GuideTypical Function Key Labels XiiXiii Related DocumentsOverview IntroductionFAX Attendant Features FAX Attendant ServicesEconomy Delivery Intelligent Auto-RetryDelivery Reports Distribution ListsFax Machine Call Coverage Call Accounting IntegrationPersonal Fax Extensions Group Fax NumbersAutoprinting Message Waiting Lamp MWL NotificationOutcalling Integrated Administration New Features for ReleasePlain Paper Printing Co-residency with the Audix Voice Poer SystemAdministrable Fax Mailbox Size Improved Component/Port Level DiagnosticsConsolidated Delivery Reports Outbound Channel LimitationsSubscriber Name Administration Switch-Integrated ModeTelephone System Interface Message Overflow to General MailboxCo-Resident Configuration Planning for FAX Attendant on Merlin Legend System Review of System PlanningCalling Groups Call Coverage PathsPlanning the FAX Attendant System Assigning Services to Voice ChannelsSwitch Interface Parameters Assigning Lines/Pools to Voice ChannelsSystem Parameters Fax Account Code Parameter Administration Fax Account Code List Administration Subscriber AdministrationExtension Directory Subscriber Administration Planning Personal Fax Number Subscribers without Fax Machines Class Types of Fax SubscribersFax Machine Call Coverage Subscribers Class Group Fax Number AdministratorOutcalling Administration Service Administrator RegistrationPlanning Your Fax Response Service Customizing Voice Prompts Entering FAX Attendant Data Implementing FAX AttendantLogging In to IS-III Information ConventionsStatus Screen Integrated Solution III Main Menu Integrated SolutionAudix Voice Power/FAX Attendant Audix Voice Power/FAX Attendant MenuFax System Parameters Administration General Fax System Parameter AdministrationUpdating General Fax System Parameters General Fax Parameters AdministrationVoice System Parameter Administration Voice System Parameter AdministrationUpdating System Parameters Account Code Parameter AdministrationAccount Code Parameter Administration form appears Updating Account Code Parameters Account Code Parameter AdministrationAccount Code List Administration Account Code List Administration form appears 10. Account Code List Administration Form Account Code List AdministrationAdding a New Subscriber Updating Account Codes11. Extension Directory Screen Extension Directory12. Audix Voice Power User Screen Audix Voice Power User13. Subscriber Administration Screen, Page 1 Subscriber Administration14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen 16. Special Purpose Extension Screen Special Purpose Extension Screen17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 Changing a Subscriber Profile 19. Subscriber Administration Screen, Page 220. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 Renumbering an Extension for a Subscriber 23. Subscriber Administration Screen, Page 2Removing a Subscriber from Audix Voice Power/FAX Attendant Displaying the Subscriber Database Deleting a Subscriber’s Profile from the SystemPrinting the Subscriber Database 24. Service Administrator Registration Form Service Administrator RegistrationOutcalling Administration Updating Service Administrator RegistrationFax Group List Administration Creating a Fax Distribution ListUpdating Outcalling Parameters 26. Fax Group List Administration Form Fax Group List Administration27. Fax Group List Editing Form Fax Group List EditingModifying a Fax Distribution List 28. Fax Group List Administration FormDeleting a Fax Distribution List 29. Fax Group List Administration Form Logging In to the Voice System Custom Voice PromptsGeneral Fax Mail Greeting Administration Listening to the Fax Mail Greeting Message General Fax Call Answer Greeting AdministrationRecording Custom Fax Mail Greetings Selecting GreetingsRecording Custom Fax Call Answer Greetings Listening to the Fax Call Answer GreetingSubscriber Recorded Name Administration General Mailbox Greeting Administration Recording a General Mailbox Greeting Message Listening to the General Mailbox Greeting MessageChanging the Greeting In Use Accessing Fax Response Entering Fax Response DataLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Fax Response Administration Implementing a New Fax Response ServiceFax Response Workspace Administration Menu Fax Response Workspace AdministrationEdit Workspace/Edit Inactive Fax Messages Form Edit Workspace/Edit Inactive Fax MessagesCreating Menus Printing Out MenusCreating Faxmenus Edit FaxMenu Form Edit FaxMenuFaxMenu Message Administration Administering the Main MenuAdminister Fax Mail Greeting Main Menu General Administration Listening to the Main MenuRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page FAX-ADM Loading Fax MessagesInstalling the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Touch-Tone Gate Prompt General Administration Listening to the Custom Touch-Tone Gate PromptRecording a Custom Touch-Tone Gate Prompt Selecting Touch-Tone Gate Prompts Goodbye Message General AdministrationListening to the Custom Goodbye Message Recording a Custom Goodbye MessageSelecting the Goodbye Message Designing the Fax Response Coversheet Fax Response Coversheet AdministrationFax Coversheet Header Information Loading the Fax Response CoversheetFax Response Coversheet Administration Screen FAX Response Coversheet AdministrationModifying Your Existing Fax Response Service Viewing the Fax CoversheetPrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Copy Service Into Workspace Administering MenusModifying Menus Modifying Deep Menus Modifying Non-Deep MenusRemoving Menus 12. Edit FaxMenu Form Administering Faxmenus13. FaxMenu Message Administration Form Removing Faxmenus Modifying FaxmenusAllowing Callers to Return to the Main Menu Helpful Hints Creating and Loading Fax Response ServiceTest Your Fax Response Service 14. View Service screen View ServiceBacking Up Your Fax Response Service Page Introduction Resetting the voice systemStarting the voice system Stopping the voice systemRetrieving Messages from the General Mailbox System Management OperationsViewing the Event Log Discarding Old Fax MessagesUsing the Explain Command TSMRCV, Critical Starting the Voice System Operating FAX AttendantStopping the Voice System Displaying the System Status Resetting the Voice SystemShutting Down and Rebooting the Unix System Displaying the System Monitor Changing the Refresh Rate Changing the State of Voice ChannelsBacking Up Files Fax Equipment OperationsRestoring Files Fax Equipment Administration FAX Equipment Operations Fax Channel AdministrationChange State of Fax Equipment Fax Channel AdministrationChange State of Fax Equipment Form Change State of Fax EquipmentAdminister FAX Line Extension Administering Fax LinesFax Transmission Control Canceling Subscriber Fax Transmissions Fax Equipment DiagnosticsFax Equipment Diagnostics Screen Fax Equipment DiagnosticsFax Equipment Diagnostics Results Fax Equipment Diagnostics-ResultsReaching the Reports Menu Generating FAX Attendant ReportsReports Accessing FAX Attendant ReportsAudix Voice Power/FAX Attendant Reports Menu Fax Channel Utilization Report Reset Log OptionFax Channel Utilization Report Print Option Fax Response Usage ReportFax Subscriber Usage Print Option Fax Subscriber Usage ReportMailbox Usage Report Mailbox Usage Print OptionPage Subscribers Over Mailbox Limit Report Phone Line Usage Print OptionSubscribers Over Mailbox Print Option Most Recent AuditSystem Reports Accessing System ReportsEvent Log Report Event Log Report Options Page Event Log Print Option Troubleshooting Application operation problemsHardware verification Master Controller Verification Hardware VerificationFax Board Diagnostics Circuit Board DiagnosticsTrouble Indication User Response Application Operation ProblemsTrouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication User Interface Information Accessing WindowsTypes of Windows On-line HelpMoving Within a Window Cursor Movement Menu Selection AlternativesType of Movement Keys Form Fill-in Alternatives Function KeysStandard Function Keys Frame Management Move Active Window List Open WindowsReshape Window Refresh WindowCommand Menu Procedures Introduction to System Messages System MessagesPage Software Architecture Critical 904 Cscfuse Cabinet Fuse Blown System Message FormatSpeech Processing Library Spplib System Message ListingsSPPNOSAVE, Major Cannot Save Shared Memory integer During string To DiskTransaction State Machine TSM Process TSMNOSLOT, Major TSMTRAN, MajorTSMNOSCRIPT, Major TSMSCRD, MajorTSMPCFAIL, Major TSMSHMFAIL, CriticalTSMTSTART, Major TSMNOSCPTP, MajorTSMINVLDMSG, Inform TSMSEPREAD, MajorTSMNOSPACE, Major TSMTRCMD, MajorVROPRESIZESP, Major Voice Response Output Process VropVROPLRULIST, Major VROPUSAGECNT, MajorVROPHWERR, Major VROPCONFIG, MajorVROPNOSPACE, Critical VROPBADFS, MajorVROPNONEX, Major VROPTIMEOUT, InformVROPSHMERR, Major VROPMSGERR, MajorVROPNOSPCHBLK, Major VROPBADTAG, InformVROPBADCODE, Major VROPBADPHR, MajorVROPFSIO, Major VROPBADFREE, MajorSHMEMSHOW, Status Error Tracker ET ProcessREADDB, Status ETATT, InformETESLOT, Inform ETCKSHMEM, MajorETMSGRCV, Critical ETMSGSND, CriticalETNOSHMEM, Critical ETNORULES, MajorETNOVAR, Inform ETSHMIT, InformETURB, Critical ETURS, CriticalETWIPE, Inform ETSTUCK, MajorETDYKE, Status ETNEWPID, MajorETNEWS, Status ETPRIORITY, StatusMaintenance MTC Process SENDMSG, Critical RCVEMSG, CriticalUNKTYPE, Major SYSFAIL, MajorSHMFAIL, Critical SETSEMA, MajorSHMINVD, Critical CLRSEMA, MajorTip/Ring Interface Process Trip Data Base Initialization DbinitTrip Shared Memory devtbl Attach Failure, Reason integer TRIPDTBL, CriticalTRIPEVNT, Critical Trip Tip/Ring Event Receipt Failure, Reason integerUser Applications APP Fax Database Library Error MessagesLIBSYSERR, Major LIBOUTERR, InformLIBMSGERR, Major LIBSCRERR, MajorLIBPHRDEL, Inform LIBREQERR, MajorLIBUNKCALL, Inform LIBMSGSRC, InformVMDOUTERR, Inform FAX Attendant DIP Error MessagesVMDMSGERR, Major VMDSCRERR, MajorVMDPHRDEL, Inform VMDREQERR, MajorVMDMSGSRC, Inform VMDADMERR, Major admin process error stringVMDSTARTUP, Critical startup failed VMDMSGUNEX, Inform unrecognized messageFFAXIODISABLE, Critical Fax Manager DIP Error MessagesFFAXMGRTERM, Major FFAXIOTERM, MajorFNOTIFYFAIL, Major FPRINTFAIL, MajorFMAILBOXFAIL, Major FMEMORYFAIL, MajorFLOOKUPFAIL, Major FUPDATEFAIL, MajorFUNIDENTIFIED, Major FTRANSFERFAIL, MajorFTXDISC, Inform Voice Mail Database DIP Error MessagesFRXDISC, Inform VMDSYSERR, MajorVMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDVROPERR, Major Vrop problem string VMDSHMFAIL, Major problem with shmem stringVMDMDWARN, Major couldn’t send MD warning string DCP Communications Process Error Messages Administration Error MessagesAdmsyserr Major Admmsgerr MajorDcpbadname Inform Dcpdcpifail Major Dcpgetscr MajorDcpmsgerr Major Dcpmsgsrc InformDcpdcpiprob Inform Reports Error MessagesRptsyserr Major Rptmsgerr MajorOutcalling Error Messages RPTMEMERR, MajorOcsyserr Major Ocmsgerr Major Ocscrerr MajorOcreqerr Major Ocmsgsrc InformOcbadext Inform Ocgetscr MajorOclongnbr Inform Fax Data Interface Process FAXCNGINFO, InformFAXCNGWARN, Warning FAXCNGMAJOR, Major Could not attach shared memory Invalid state for channel channel numberFAXCNGMAJOR, Major Could not malloc memory FAXCNGMAJOR, Major Failure on TRopenCREATSHMFL, Major string Switch Information Data Interface ProcessATSHMFL, Major string MSGRECVERR, Major stringFAX Attendant Menu Trees FAX Attendant Menu TreeIN-1 IndexIN-2 IN-3 IN-4 IN-5 IN-6 IN-7

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