Konexx Office Konnector manual Autodialing, Calling Technical Support

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Some telephone systems (such as Rolm) do not use the standard dial tone, and your modem or fax/modem may not recognize the nonstandard tone as a dial tone.

This command is also useful when the system being used will not accept autodialing (refer to Chapter 4). Table 3-1 on page 6 lists some telephones that do and do not support autodialing.

______________________________

Autodialing ________________

Some telephone systems will not support autodialing (the ability to have the modem/fax dial the number of the system you are trying to connect with). You can perform a simple test to find out if the phone system the KONEXX product is connected to will support autodialing. The test is accurate for about 95% of the phone systems and is only viable in the United States. The test is referred to as the dial tone time out test (DTT) and is performed as follows:

1.Lift the telephone handset from cradle and access an outside line, this may involve dialing a prefix such as a “9” on the telephone.

2.Listen to the dial tone until it times out. The dial tone should time out within 15 seconds.

3.After expiration of the dial tone, one of the following should be heard:

a.Recorded Operator message - this message will usually be “If you’d like to make a call, please hang up and try again...”

b.Error Tone - the error tone may sound like a fast busy signal, a alternating high - low tone or dead silence.

If the result of the DTT is the recorded operator message, there is a 95% probability that the phone system will support autodialing with the KONEXX product. If the result of the DTT is an error tone, there is a 95% probability that the phone system will not support autodialing with the KONEXX product unless the phone system is programmed for direct trunk access.

Approximately 65% of the phone systems that require the dialing of a prefix such as a “9” or some other number to dial out of the building, will require the prefix to be dialed manually (using the keypad of the phone) prior to having the modem/fax dialing the rest of the number.

______________________________

Calling Technical Support________

In the unlikely event you encounter a problem with your KONEXX Office Konnector and the tips in this chapter do not help you resolve the problem, please call KONEXX's Technical Support.

Our knowledgeable Technical Support staff is available to answer your questions Monday through Friday, 7:30 until 4:30 Pacific Standard Time. The telephone number is: (858) 622-1400

Please have the following information available when you call so we can better assist you:

♦KONEXX model number

♦Telephone manufacturer, model name or number

♦Modem or fax/modem manufacturer, model name or number

♦Communication software used

If possible, call us on the telephone which has the KONEXX product connected, so that we may perform diagnostics on the same telephone.

You can also send questions and comments to our 24-hour fax line: (858)550-7330

Our goal is to make you a satisfied customer.

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Contents Office Konnector Warranty Other Konexx productsFCC Requirements Chapter Table of ContentsGetting started Chapter InstallationPreinstallation Guidelines Connection proceduresChapter Telephone Level switch Overview Switch settingsManufacturer Model Switch NEC TIE Autodialing data and fax calls Chapter Sending data and faxesATX3DT number where Dialing data calls manuallyDialing fax calls manually Receiving data and faxesReceiving a fax document Powering the Konexx Office KonnectorChapter Operating tips Receiving a data fileConnections Telephone Level switchNo Dial Tone error message Tone dialingCalling Technical Support AutodialingChapter Specifications Operating specificationsPerformance specifications

Office Konnector specifications

Konexx Office Konnector is an innovative tool designed to enhance productivity and collaboration within the office environment. This powerful connector seamlessly integrates with various office applications, enabling users to automate workflows, streamline communication, and enhance data management. Its user-centric design caters to both technical and non-technical users, making it accessible for all team members.

One of the standout features of the Konexx Office Konnector is its robust automation capabilities. With its intelligent workflow automation, users can easily create custom workflows that connect different applications. This reduces repetitive tasks and manual data entry, allowing employees to focus on more strategic initiatives. The no-code environment empowers users to design their workflows without needing any programming skills.

Konexx Office Konnector also leverages cloud integration technologies, making it possible to connect with a wide range of cloud services. This includes popular applications such as Microsoft 365, Google Workspace, Dropbox, and more. The ability to pull and push data across platforms ensures that users always have access to the most up-to-date information, contributing to seamless collaboration.

Another noteworthy characteristic is its emphasis on data security and compliance. Konexx Office Konnector applies industry-standard encryption protocols to safeguard sensitive information during data transfers. Furthermore, it supports compliance with various regulatory requirements, ensuring that businesses can operate with confidence in their data management practices.

The application offers real-time analytics and reporting features, allowing organizations to track performance and optimize their processes. Users can create dashboards that visualize key metrics, providing insights that drive informed decision-making. This analytical capability transforms raw data into actionable intelligence.

Konexx Office Konnector is designed to be scalable, catering to the needs of both small businesses and large enterprises. Its flexibility ensures that as companies grow, their workflows can evolve accordingly without disruption.

In summary, Konexx Office Konnector serves as a vital solution for enhancing productivity and efficiency in the workplace. Its hallmark features include automation, cloud integration, security, and analytics, making it a comprehensive tool for modern offices looking to optimize their communication and data management efforts. The result is a more streamlined, collaborative, and informed working environment where teams can thrive.
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