Polycom IP 670 manual Access to Screens and Systems, Lines Line Information. From

Page 113

 

 

Troubleshooting Your Phone

 

 

 

Access to Screens and Systems

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

There is no response when you

The SoundPoint IP 670 phone is

Do one of the following:

press a feature key.

not in an active state.

• Press the keys more slowly.

 

 

 

 

• To confirm that the line is active, press

 

 

the Menu key, and then select Status

 

 

> Lines > Line Information. From the

 

 

Line Information page, verify that your

 

 

phone line is registered.

 

 

• Contact your system administrator.

 

 

 

The screen shows “Network Link

The LAN cable is not properly

Do one of the following:

is Down”.

connected.

• Check termination at the switch or hub

 

 

(furthest end of the cable from the

 

 

phone).

 

 

• Check that the switch or hub is

 

 

operational (flashing link/status lights)

 

 

or contact your system administrator.

 

 

• Check if the LAN port is active or

 

 

inactive. Press the Menu key, and

 

 

then select Status > Network >

 

 

Ethernet. From the Ethernet page,

 

 

scroll to the LAN port field and verify

 

 

that it is active.

 

 

• Contact your system administrator.

 

 

 

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Contents Polycom SoundPoint IP 670 Phone User Guide Trademark Information Edition Changes to This GuideFollowing sections are new for this edition User Guide for the SoundPoint IP 670 Desktop Phone Contents Using the Advanced Features of Your Phone Using the Basic Features of Your PhoneTroubleshooting Your Phone Using the SoundPoint IP Color Expansion ModuleUser Guide for the SoundPoint IP 670 Desktop Phone Viii Getting Started with Your Phone Description Features of Your PhoneFeatures of your SoundPoint IP 670 phone are With a single press Description Icon Description Before You Use Your Phone Using the Navigation KeysTo navigate menus and enter data, use these tips If you want to Then do thisInformation Status Cleaning the LCD GlassRemotely with the Polycom Web Configuration Utility Using the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Registering Your PhoneFactory default password for a User is User Guide for the SoundPoint IP 670 Desktop Phone Changing the Appearance of the Time and Date Configuring Basic SettingsPress Changing the Display ContrastChanging the Backlight Intensity Select Settings Basic ContrastSelect Maximum Intensity Select Backlight Idle IntensitySelect Settings Basic Backlight Timeout Changing the Backlight TimeoutEnabling Headset Memory Mode Select Settings Basic Preferences Headset Headset Memory Selecting the Correct Headset for Electronic HookswitchSelecting the Ring Type Select Settings Basic Preferences Headset Analog HeadsetSelect Settings Basic Ring Type Changing the Audible Ringer Select Settings Basic Preferences Audible RingerSoundPoint IP 670 phone supports many languages Select Settings Basic Preferences LanguageChanging the Language Changing the Graphic Display Background Select Settings Basic Preferences BackgroundScroll to highlight the background you want Select Background Prioritize BackgroundChanging the Soft Key Label Color Select Settings Basic Preferences Label ColorReflects your changes Press the Save soft key to accept your changesMuting the Microphone Adjusting the VolumeManaging Call Lists Managing Contacts Select Contact Directory Adding ContactsDo one of the following Search for the contact Select Corporate DirectoryDeleting Contacts Editing ContactsPlacing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 670 Desktop Phone Ring type Managing Incoming CallsDistinguishing Calls Are immediately sent to your voice mail Rejecting CallsDiverting Calls System Customizations Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Redialing Numbers Ending CallsPlacing Calls on Hold Call the first party Setting Up Conference CallsHosting Conference Calls Confrnc soft key again Managing Conference Calls To manage a conference call Using the Basic Features of Your Phone Adding Parties to Conference Calls Press the New Call soft key Joining ConferencesPlace a call to a new party After the new party answers, press the Join soft keySplitting Conference Calls Transferring CallsEnding Conference Calls After you exit the conferencePerforming a Consultative Transfer Forwarding Calls Static Forwarding To disable call forwarding Enabling Do Not Disturb Press again Assigning Speed Dial KeysTo assign a new speed dial key Indicator icon indicates voice mail messages on that line Using Voice MailMail is saved in a centralized location Messages are waiting at the message centerLocking and Unlocking the Phone About Your User PasswordPress Settings Advanced Locking and Unlocking Your Phone Settings Basic Lock PhonePress the Lock soft key Your phone is lockedCalling and Answering from a Locked Phone Your personal phone settings no longer display Settings, even as you temporarily change work areasPasswords are preset at the factory to the numerals Logging Into PhonesFrom the home screen, do one of the following Placing Calls from Phones that are in the Logged Out State Log in to any phone on your network Changing Your User PasswordUser Guide for the SoundPoint IP 670 Desktop Phone Using Multiple Call Appearances Using the Advanced Features of Your PhoneUser Guide for the SoundPoint IP 670 Desktop Phone Updating Your Presence Settings Using Buddy ListsSelect Features Presence My Status Do one of the following PressManaging Buddies Recording a Call User Guide for the SoundPoint IP 670 Desktop Phone Available from Recording CallsThis section includes information on During a call, press the More soft keyRecording Conferences Press the Pause soft key Appears when you pause recording Pausing and Resuming RecordingPlaying Back a Recorded Call Browsing Recorded Calls Select Features Removable Storage Media Browse RecordingsPlaying Back Recorded Calls Answering a Call While Playing Back Recorded Calls If you were listening to the file through the headset, press Broadcasting Messages Using Push-to-Talk and Group PagingSending PTT Broadcasts Push-to-Talk ModePress the Talk soft key to select a channel to broadcast on Receiving PTT Broadcasts Receiving PTT Broadcasts During Active Calls Receiving PTT Broadcasts When You’re Not in an Active CallEnding PTT Broadcasts Updating Channel Subscriptions Sending Pages Group Paging ModeTo send a page, press the Paging soft key Receiving Pages During Active Calls Receiving Pages When You’re Not in an Active CallReceiving Pages Default paging group Same volume, until you adjust itHear anything. This behavior is similar to a phone call Handset or press the Headset key, you’ll hear a dial toneUpdating Paging Group Subscriptions Updating Your Phone’s Configuration Accessing Features with Your Login CredentialsRestarting Your Phone User Guide for the SoundPoint IP 670 Desktop Phone Using the SoundPoint IP Color Expansion Module Connecting the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module are Features of the SoundPoint IP Color Expansion ModuleAdjusting the Backlight Intensity Adjusting the Display ContrastPlacing Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 670 Desktop Phone Troubleshooting Your Phone Controls Power and StartupSymptom Problem Corrective Action Then select Status Network Access to Screens and SystemsLines Line Information. From Headset Echo Cancellation Settings Basic PreferencesAudio CallingPreferences Audible Ringer Menu Basic SettingsSettings Basic Ring Type Contrast on DisplaysStatus Licenses Testing Phone HardwareProductivity Suite User Guide for the SoundPoint IP 670 Desktop Phone Governing Law Service AgreementsExclusions Polycom Limited Warranty and Limitation LiabilityWarranty Exclusive Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral ModificationsOperating Ambient Temperatures Safety and Compliance CE and Vcci MarkRussian Compliance SoundPoint IP Australia Hearing Aid Compatibility HACUse of IP Networks through the Pstn Echo CancellationUse of Voice Compression through the Pstn Korean ComplianceUser Guide SoundPoint IP Safety Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Phone Miscellaneous
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