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| Troubleshooting Your Phone |
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Symptom | Problem | Corrective Action |
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The phone does not ring. | Ring volume is low. | Do one of the following: |
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| • Adjust the ringing level from the front |
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| panel using the volume up/down keys. |
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| • Check the Alerting Destination from |
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| Menu > Basic > Settings > |
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| Preferences > Audible Ringer. |
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| Outbound or inbound calling is | Do one of the following: |
| unsuccessful. | • Place a call to the phone under |
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| investigation. Check that the screen |
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| indicates incoming call information. |
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| • Lift the handset. Ensure the dial tone |
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| is present and place a call to another |
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| extension or number. Check that the |
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| screen changes in response. |
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| The ringer is in silent mode. | Do one of the following: |
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| • Change the Ring Tone from Menu > |
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| Settings > Basic > Ring Type. |
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“Service Unavailable” appears | The phone, call server, | Contact your system administrator. |
on the screen. | configuration, or organization |
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| settings do not support the |
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| feature you are trying to access. |
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The line icon shows an | The phone line is unregistered. | Contact your system administrator. |
unregistered line icon. |
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