Polycom CX7000 manual Solving Problems, Viewing Call Diagnostics, Statistic Description

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Solving Problems

Viewing Call Diagnostics

You can view system statistics while you are in a call to help you troubleshoot problems. You can also test whether the system can establish contact with a far-site IP address.

To view system statistics:

1During a call, move your mouse to the left side of the screen to display the CX7000 system in-conference toolbar.

2Click on the CX7000 system in-conference toolbar.

3 View the following information:

Statistic	Description
CPU	Percent of system CPU in use.
Memory	Percent of system memory in use.

To test your connection to a far-site IP address:

1During a call, move your mouse to the left side of the screen to display the CX7000 system in-conference toolbar.

2Click on the CX7000 system in-conference toolbar.

3 Click Start to ping the far-site system.

4 If the test succeeds, you see the following information:

	Statistic	Description
	Address	IP address of the system.
	Buffer (bytes)	Number of bytes of data in the package sent to the far
		end. Typically, the package size is 32 bytes.
Polycom, Inc.		15