Troubleshooting, Trouble with Email? | Compaq 02CS251 specification

O2CS251 PDA 13/4/02 9:17 am Page 38

troubleshooting

Before you can access the Mobile Web service from your handheld PC/PDA, you will need a subscription.

Have you got the right devices?

•Mobile Web is not accessible from all phones and handheld PC/PDAs. To check whether you have a suitable phone and handheld PC/PDA, visit www.o2.co.uk/mobileweb.

Can’t find the O2 Mobile Web application on your PDA?

•Before you can install the O2 Mobile Web

application from the ‘Getting Started’ CD, you must be able to ‘sync’ your handheld PC/PDA with your PC. To set up a ‘sync’ relationship, refer to your PDA manufacturer’s instructions.

•Before you can run a ‘sync’ session, your PDA will need to be in its cradle, or connected to your PC via a cable. The application will only load after a ‘sync’ session has occurred.

•The application can be found under start, programs, O2 Mobile Web on a Pocket PC, and under the applications menu from home on Palm™ Handhelds.

Trouble using Mobile Web with Infrared?

•Make sure that your mobile phone’s infrared port is activated (see pages 31 - 34), and that it is aligned with the infrared port on your handheld PC/PDA.

•Power off your phone, and turn it back on again. This will let your phone reset, and may fix the problem.

•Close all applications, then re-boot your handheld PC/PDA by following the manufacturer’s instructions. Note: do not perform a full reset as this could delete all stored information!

Trouble using Mobile Web with Bluetooth?

•Bluetooth devices must be ‘paired’ before they can talk to each other. The steps for pairing are different for each kind of Bluetooth device – for detailed instructions, refer to your phone or PDA user guide.

•Make sure that your mobile phone’s Bluetooth port is activated (see pages 35), and that the Bluetooth port on your handheld PC/PDA is also on.

•Power off your phone, and turn it back on again. This will let your phone reset, and may fix the problem.

•Close all applications, then re-boot your handheld PC/PDA, following the manufacturer’s instructions. Note: do not perform a full reset as this could delete all stored information!

Trouble with Email?

•To send or receive POP3 or IMAP4 email, you will need to have an open Mobile Web connection, and have set up a POP3 or IMAP4 service on your handheld PC/PDA (see pages 9 - 12 for Pocket PC, or pages 19 - 20 for Palm Handhelds).

•Your email service provider or IT department will need to support POP3 or IMAP4 email access. Check with them to make sure.

Still not working?

•If none of the previous steps work, try uninstalling the Mobile Web application from your handheld PC/PDA by following the steps on page 30, and then reinstall.

We hope that these tips have been helpful. If, however, you are still unable to fix your problem, please contact your service provider.