Panasonic KX-TG1701NZ, KX-TG1702NZ operating instructions Useful Information, Troubleshooting

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Useful Information

Troubleshooting

If you still have difficulities after following the instructions in this section, disconnect the base unit’s AC adaptor and remove the handset batteries. Then reconnect the AC adaptor and install the batteries.

Problem	Cause & Solution

disappears.	• The handset is too far from the base unit. Move closer.
	• The AC adaptor is not connected. Check the connections.
	• You are using the handset or base unit in an area with high
	electrical interference. Place the handset and base unit
	away from interference sources, such as antennas and
	mobile phones.
	• The handset registration is cancelled. Register the handset
	to the base unit (page 19).

flashes.	• You pressed [		] when your handset was not linked to
	the base unit (		is not displayed). Refer to the solutions
	for	disappears.

•You pressed [ ] when another handset was on a telephone call. Wait for the other user to finish.

I cannot make or receive calls.	• The AC adaptor or telephone line cord is not connected.
	Check the connections.
	• If you are using a BT double adaptor to connect the unit,
	remove the adaptor and connect the unit to the phone wall
	socket directly. If the unit operates properly, check or
	replace the adaptor.
	• The key lock feature is turned on. Turn it off (page 13).
	• The unit is not designed to be used with rotary (pulse
	dialling) services.

The unit does not ring.	• The ringer volume is turned off. Adjust the ringer volume
	(page 11).

The handset will not turn on.	• Make sure that the batteries are installed correctly (page
	7).
	• Charge the batteries for 10 hours (page 7).

Static, sound cuts in/out,	• Place the handset and the base unit away from other
fades. Interference from other	electrical appliances.
electrical units.	• Move closer to the base unit.
	• Your unit is connected to a telephone line with ADSL
	(JetStream) service. We recommend that you contact your
	ADSL service provider to have an ADSL Splitter installed.
	We do not recommend the use of generic ADSL filters.
	Contact your ADSL service provider for details.

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Contents Digital Cordless Phone Model No. KX-TG1701NZ You must subscribe to Caller ID service to use this featureTable of Contents Your phone IntroductionQuantity Accessory items Included accessoriesPreparation Battery cautionImportant information GeneralImportant notice General warningsConnections PreparationBattery charge Battery installationBattery strength Panasonic Ni-MH battery performanceHandset ControlsBase unit Charger KX-TG1702Symbol Meaning Symbols used in these operating instructionsDisplays Icons MeaningGuide to telephone settings Useful Telephone SettingsDate and time 24-hour display formatSetting PIN Handset ringer volumeResetting to default settings Handset key tone On/OffMaking / Answering Calls Pause button for PBX/long distance service usersMaking calls Answering callsRedialling Making / Answering CallsAdding entries to the phonebook PhonebookMaking calls Editing numbersUsing Caller ID service Caller ID ServiceIntercom between handsets Multi-unit Operation KX-TG1702Transferring an outside call to handsets Conference call with an outside call and a handsetUseful Information TroubleshootingUseful Information Problem Cause & SolutionWall mounting SpecificationsHandset registration Copyright Customer Support Centre Tel. No 272 Sales Department