Panasonic KX-TDE100, KX-TDE200 user manual Press Recall/ hookswitch

Page 124

1.7 Making/Answering an Announcement

For a called extension

To send a notification tone to the caller and join a conversation

PT/SLT/PS

Called Party

During an announcement

(DSS)

Press DSS corresponding to the caller.

OR

Press Recall/ hookswitch.

PT

Caller

During an announcement

Wait for reply.

Talk.

A notification tone

occurs, and the display(DSS) shows the called party's

information.Press corresponding

DSS.Talk.

Introduce the called party to the conversation.

•A conversation can be established with a maximum of 4 parties (including the caller).

124 User Manual

Image 124

Contents KX-TDE100 Pure IP-PBXFeature Highlights IP CommunicationACD Report Server KX-NCV200 Important Notice This ManualTrademarks Safety Instructions Important InformationPage TAM For business users in the European Union For users in New Zealand onlyFor Future Reference Table of Contents Utilising the Call Centre 141 148159 166Troubleshooting 224 Feature Number Table 227What is This Tone? 238 Customising Your System System Programming 215Page Section Operation Proprietary telephone with a special feature button such as Before Operating the TelephonesBefore Operating the Telephones What Kind of Telephone Can Be Used?Feature Numbers ToneDisplay Your Extension NumberExamples Using a Navigator Key/Jog Dial/Volume KeyRestrictions Icon Descriptions Buttons on the PT When You Use a Panasonic Proprietary TelephoneFlexible Buttons Auto DIAL/STORE Pause Soft Buttons Auto ANS Auto Answer/MUTETransfer Hold Conf ConferenceCall Forwarding FWD/Do Not Disturb DNDNavigator Key/Jog Dial/Volume Key Programmable Feature PFButton Feature Customised ButtonsSDN How to Follow the Steps For quick operationHands-free Operation Customising Your PhoneConnection Example Pure IP-PBXMaking Calls Basic CallingCalling Another Extension To call an extension Intercom CallTo call an operator Operator Call Calling an Outside PartyOutside Phone no Making a Call to a Private Network TIE Line Access To select the specified outside lineTo call Call Charge ReferenceUsing an Account Code Account Code Entry To call with one touchAccount code Enter account codeCustomising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number Using Numbers Stored in the PBX System Speed Dialling To dialPress Auto Dial Dial personal speedTo a Preset Number by Going Off-hook Hot Line To set/cancelDesired Phone no 740Quick dialling no Using a Preprogrammed Number Quick DiallingDial quick dialling Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial When the Dialled Line is Busy or There is No Answer Reserving a Busy Line Automatic Callback BusyTo set for both extension and outside line To answer the callback ringing from an idle extensionTo cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside lineSending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To call back To clear message waiting indications left on your extensionJoining an Existing Call Executive Busy Override To join an intercom callTo join an outside call PDN , or SDNTo monitor Monitoring Another Extension Call MonitorPress Transfer To an Extension Refusing the Call DND Override To access Accessing the Isdn Service Isdn Service AccessOutside line Alternating the Calling Method Alternate Calling-Ring/ Voice To change the methodCalling without Restrictions To call Walking COSTo call with a verification code Verification Code Entry Extension PINCalling through Disa To call an extensionDial Disa Dial your extension numberTo call an outside party To retryMaking Calls From another extension Through DisaYour Extension noReceiving Calls Answering CallsAnswering Hands-free Hands-free Answerback Red on SetAnswering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup720 Speaker no Through an external speakerDial speaker Using the ANSWER/RELEASE Button To answerTo transfer a call To talk to a waiting callerTo end a conversation To request Mcid Recall/hookswitchPress Transfer or During a Conversation Transferring a Call Call TransferTransferring to an Extension in the PBX To transferTo transfer with one touch One-touch Transfer Hookswitch Extension numberPress Recall Press Recall/hookswitch Seize outside line Transferring to an Outside Party Using the PBX ServicePress Transfer Seize outside line Press ISDN-Hold Dial phone number Hookswitch Holding Holding a CallTo hold Call Hold To retrieve a call Call Hold Retrieve Held line noThen held line number 3 digits Holding extension NumberHold Mode Change PT only Holding in a System Parking Zone Call ParkTo set Flashing green slowly Your held callHookswitch Zone number 2 digits To retrieve Call Park RetrieveParking zone no. Specified Parking zone noAfter you park a call, you can perform other operations Talking to Two Parties Alternately Call Splitting Press Recall Dial the other partysTo leave the conversation and then let the two parties talk Answering Call Waiting Answering Call Waiting in the PBXTo hold the current call and then talk to the new party SDN, or IntercomPress CO, ICD Group, PDN SDN, or Intercom To hold the second call and then talk to the original party Press CO , ICD Group , PDN SDN , or IntercomTo return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyPress FLASH/RECALL Press Transfer Multiple Party Conversation Adding Other Parties during a Conversation ConferenceTo establish a conference call DesiredCO, PDN, or SDN Press Recall Dial desiredOr Transfer To add four or more parties to a conference To add another party on hold to a conferencePress Recall/hookswitch Press FLASH/RECALLLeaving a Conference Unattended Conference To leave a conferenceTo return while others are talking To complete a conversationLeaving a Conference Leaving Three-party Conference To leave a conference involving two outside partiesLetting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phoneTone Enter Talk with multiple parties PT/SLT/PS Mute Flashing red MuteIf parts of the conversation cannot be heard Press SP-PHONETo talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Using a PDN/SDN Button Enhanced DSS Key Mode Standard SDN Key ModeSDN Direct Dial Light Pattern PDN Button Status SDN Button Status Red onCall Hold Retrieve Call Hold and Call Hold RetrievePDN or SDN To transfer a call to a PDN extension Call Transfer Using SDN ButtonCustomizing Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD To set Follow Me from another extension Enter requiredThen outside phone number Outside Calls Follow MeTo set the timer for No Answer and Busy/No Answer Flashing red slowly DND modeTime ICD Group Extension noWhen in FWD/DND Cycle Switch Mode When in FWD/DND Setting ModeFWD/DND Settings Using Fixed FWD/DND Button To switch FWD/DND status for outside callsTo switch FWD/DND status for intercom calls Virtual PSTo set and clear FWD/DND for outside/intercom calls To cancel ringing FWD/DND button To set ringingTo cancel When you do not answer Call Forwarding No Reply CfnrUnconditional Call Forwarding Unconditional CFU Your MSNTo confirm the condition Using Voice Messaging Built-in Simplified Voice Message SVM Operation NoTo record Recording a Normal Greeting MessageTo play back Recording a Greeting Message for Each Time Mode To clearTime mode EnterNumber for the SVM feature Redirecting Your Calls to Your Message BoxEnter required number Enter the floating extensionLeaving Voice Messages Listening to Voice Messages Left by Callers To listen to voice messagesTo clear the voice message that you are listening to Until desired SVM LogTo leave a voice message directly in the message box Another extension Enter desired extension numberTo play back your greeting message and record a voice Message in your own message boxTo listen to voice messages while your display is locked To clear voice messages from the SVM LogYour Extension PIN Enter extension PINAccessing Your Message Box from an Outside Telephone Desired extension no Message no Message Example 750Before Leaving Your Desk To unlock To lockTo make an outside call while your extension is locked Before Leaving Your Desk Making/Answering an Announcement PagingGroup Paging Paging and then Transferring a CallMaking/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement721 To make/answer a broadcasting call For a caller To make a conversation with a specific partyDial broadcasting Group number 1 digitTo end a conversation with a specific party Press Recall/ hookswitch Setting the Telephone According to Your Needs Setting the Alarm Timed ReminderHour/minute 760To confirm To stop or answer the ringbackPress Transfer several times Do Not Disturb DND Refusing Incoming Calls Do Not Disturb DNDOff-hook Enter Switching FWD/DND Status Using Fixed FWD/DND Button Red on FWD mode Flashing red slowly DND modeTo switch the FWD/DND status for outside calls To switch the FWD/DND status for intercom callsTo set/cancel for intercom calls Manual Call Waiting To set/cancel for outside calls Automatic Call WaitingCall Waiting Tone Whisper OhcaClip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 To select and set/cancel Turning on the Background Music BGMBGM no 751 Enter BGM number730 Checking the Time Service Status Green on Lunch mode Flashing green Break modeFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/BreakDPT Some wired telephones are prohibited from using this feature Features Default Setting Disable No callDisable No tone AllowTo set Log-in/Log-out Utilising the Call CentreICD Group To enter/leave Not Ready mode Press Log-in/Log-outPress Log-in/Log-out of a specified group 735Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History To clear Call Log History 739 Enter ICD GroupTo change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting callIf a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone To switch on the relay If an External Relay is ConnectedRelay no Enter relay numberIf an External Sensor is Connected To answer a sensor callIf a Host PBX is Connected Accessing External Services External Feature Access EFAPress FLASH/RECALL or EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To transfer a call to a mailbox To listen to messagesPress Voice Mail Transfer Extension numberTo cancel Live Call Screening Screening Calls Live Call Screening LCSBefore operating To set Live Call ScreeningOperation Flowchart Flashing green slowly MonitoringTo record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer Customising Your Phone Administrative Features Check-inTo check Red on Check-inCheck-out To check out a room with/without printing an invoiceTo check out with an invoice Press Check-outEnter other charges 001 12 H * hour/minute 24 H* hour/minuteDisplay shows Timed Reminder Tone Information 761 0300 Exchanging the Settings between Extensions To exchange your settings with another extensionWalking Extension 727Enhanced Walking Extension Main OfficeTo set an extension to Service-out status Example b When two users share one telephoneUsing a Display Proprietary Telephone Using the Call LogCalling with the Incoming Call Log To confirm the log information with the Call Log buttonTo clear the log information To store the callers information in personal speed diallingPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or DownTo call with the Redial button Calling with the Outgoing Call LogUntil desired number When the desired party is displayed Using the Directories Calling with the DirectoryTo select and call Desired directory Until desiredStoring Names and Numbers To store a Personal Speed Dialling Directory itemStandard mode Entering CharactersStandard mode for RU model Option mode Option mode for CE model Option mode for GR model Option mode for RU model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to To switch display Using an IP Proprietary TelephoneSelf Labelling KX-NT366 only Section Manager Operation Control Features Changing the Settings of Other ExtensionsExtension Control To lock/unlock other extensions Remote Extension Dial LockTime Service Mode Control To change the time mode Day/Night/Lunch/BreakTo select the time service switching mode Automatic/Manual Press Time ServiceRed on Manual Customising Your Phone Press Toll Restriction Restriction Level Control Dial Tone TransferCall Barring Turning on the External Background Music BGM To select and start/stop the background musicOGM floating Recording Outgoing Messages OGMEnter OGM floating To clear the message To record from an external BGM MOH portEnter OGM floating C.Tone Outside line no To re-enable an outside line785 Another PBX Extension no Releasing Network Direct Station Selection Ndss MonitorDial another PBX extension Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Stored Extension PIN Extension PINSettings on the Programming Mode Setting FeaturesProgramming Selection & Parameter Input Little DarkProgramming Selection & Parameter Input English Yes-Automatic The firstLine of the display will change To the call durationWhen multiple calls arrive Caller ID assigned to yourExtension Intercom On a PDNNo-Disable Yes-The telephone will RingNo-Stop recording No OFFNo-Allow Programming Selection & Parameter Input No-OffNo-Headset off Yes-On Max digits + To unlockNo-Normal Any Flexible Extension PIN Max digits +Buttons can be modified ORname To store the names and numbers in personal speed diallingPress Program or Pause Enter personal speed To edit the names and numbers of personal speed diallingPress Left or Right Clearing Features Or Pause Or Store Button Programming Input Customising the ButtonsOr Pause Flexible button Programming input Or Store Clir CTI Incoming call distribution group extension no1234 To exit at any time, lift the handsetTo clear the button Manager Programming Programming InformationOr Pause Password Programming Manager ProgrammingChanging Call Charges and Extension Control Or Pause InputTo enter a decimal point, press System Password Customising Your System System ProgrammingList Programming is shown below. Programme numberStore Enter Procedure To exit the programming mode at any time, lift the handsetSystem Programming Date & Time12-hour Format 24-hour FormatSystem Speed Dialling Number To confirm your entry after storing dataPhone no Enter phone Press ENTER. Press END Speed dialling NumberSystem Speed Dialling Name Extension NumberName Extension no New extension noExtension Name Extension no NameCustomising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Cannot remember the feature numbers Toll restriction is activatedAn account code is required DiallingForgot the password Other party has set Data Line SecurityBackground music started suddenly Do not want to display a number whichFeature Number Table Feature Number Table228 Feature Number Table Feature Number Table Feature* 5 + # Ohca Colr Feature Number Table Feature Number Table OGM Feature While busy, DND or call tone is heard Default Feature While dialling or talkingWhat is This Tone? What is This Tone?When going off-hook While on-hookMessage waiting indication was received When you make calls When talking to an outside partyWhen setting the features or programming While off-hookBefore receiving a page through an external speaker What is This Tone? Index Index 133 144 Quick Dialling Redial Walking COS Index 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

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