Contents
KX-TDE100
Pure IP-PBX
Feature Highlights
IP Communication
ACD Report Server KX-NCV200
Important Notice
This Manual
Trademarks
Safety Instructions
Important Information
Page
TAM
For business users in the European Union
For users in New Zealand only
For Future Reference
Table of Contents
Utilising the Call Centre 141
148
159
166
Troubleshooting 224
Feature Number Table 227
What is This Tone? 238
Customising Your System System Programming 215
Page
Section Operation
Proprietary telephone with a special feature button such as
Before Operating the Telephones
Before Operating the Telephones
What Kind of Telephone Can Be Used?
Feature Numbers
Tone
Display
Your Extension Number
Examples
Using a Navigator Key/Jog Dial/Volume Key
Restrictions
Icon Descriptions
Buttons on the PT
When You Use a Panasonic Proprietary Telephone
Flexible Buttons
Auto DIAL/STORE Pause
Soft Buttons
Auto ANS Auto Answer/MUTE
Transfer Hold
Conf Conference
Call Forwarding FWD/Do Not Disturb
DND
Navigator Key/Jog Dial/Volume Key
Programmable Feature PF
Button Feature
Customised Buttons
SDN
How to Follow the Steps
For quick operation
Hands-free Operation
Customising Your Phone
Connection Example
Pure IP-PBX
Making Calls
Basic Calling
Calling Another Extension
To call an extension Intercom Call
To call an operator Operator Call
Calling an Outside Party
Outside Phone no
Making a Call to a Private Network TIE Line Access
To select the specified outside line
To call
Call Charge Reference
Using an Account Code Account Code Entry
To call with one touch
Account code
Enter account code
Customising the Buttons Create or edit an Account button
With a One-touch Button One-touch Dialling
Easy Dialling
To store a phone number
Using Numbers Stored in the PBX System Speed Dialling
To dial
Press Auto Dial
Dial personal speed
To a Preset Number by Going Off-hook Hot Line
To set/cancel
Desired Phone no
740
Quick dialling no
Using a Preprogrammed Number Quick Dialling
Dial quick dialling
Redialling the Last Number You Dialled Last Number Redial
Redial
Automatic Redial
When the Dialled Line is Busy or There is No Answer
Reserving a Busy Line Automatic Callback Busy
To set for both extension and outside line
To answer the callback ringing from an idle extension
To cancel callback ringing Automatic Callback Busy Cancel
To answer the callback ringing from an idle outside line
Sending a Call Waiting Notification Call Waiting
To cancel Ccbs Cancel
To answer while hearing a callback ringing
For a caller To leave a message waiting indication
To leave/cancel a message waiting indication
Press Message
To call back
To clear message waiting indications left on your extension
Joining an Existing Call Executive Busy Override
To join an intercom call
To join an outside call
PDN , or SDN
To monitor
Monitoring Another Extension Call Monitor
Press Transfer
To an Extension Refusing the Call DND Override
To access
Accessing the Isdn Service Isdn Service Access
Outside line
Alternating the Calling Method Alternate Calling-Ring/ Voice
To change the method
Calling without Restrictions
To call Walking COS
To call with a verification code Verification Code Entry
Extension PIN
Calling through Disa
To call an extension
Dial Disa
Dial your extension number
To call an outside party
To retry
Making Calls
From another extension
Through Disa
Your
Extension no
Receiving Calls
Answering Calls
Answering Hands-free Hands-free Answerback
Red on Set
Answering a Call from Another Telephone Call Pickup
Answering a Call Ringing at Another Telephone Call Pickup
720
Speaker no
Through an external speaker
Dial speaker
Using the ANSWER/RELEASE Button
To answer
To transfer a call
To talk to a waiting caller
To end a conversation
To request Mcid
Recall/hookswitch
Press Transfer or
During a Conversation
Transferring a Call Call Transfer
Transferring to an Extension in the PBX
To transfer
To transfer with one touch One-touch Transfer
Hookswitch Extension number
Press Recall
Press Recall/hookswitch Seize outside line
Transferring to an Outside Party Using the PBX Service
Press Transfer Seize outside line
Press ISDN-Hold Dial phone number
Hookswitch
Holding
Holding a Call
To hold Call Hold
To retrieve a call Call Hold Retrieve
Held line no
Then held line number 3 digits
Holding extension Number
Hold Mode Change PT only
Holding in a System Parking Zone Call Park
To set
Flashing green slowly Your held call
Hookswitch Zone number 2 digits
To retrieve Call Park Retrieve
Parking zone no. Specified
Parking zone no
After you park a call, you can perform other operations
Talking to Two Parties Alternately Call Splitting
Press Recall Dial the other partys
To leave the conversation and then let the two parties talk
Answering Call Waiting
Answering Call Waiting in the PBX
To hold the current call and then talk to the new party
SDN, or Intercom
Press CO, ICD Group, PDN SDN, or Intercom
To hold the second call and then talk to the original party
Press CO , ICD Group , PDN SDN , or Intercom
To return to the original party, repeat the operation
Answering Call Waiting from the Telephone Company
Press FLASH/RECALL Press Transfer
Multiple Party Conversation
Adding Other Parties during a Conversation Conference
To establish a conference call
Desired
CO, PDN, or SDN
Press Recall Dial desired
Or Transfer
To add four or more parties to a conference
To add another party on hold to a conference
Press Recall/hookswitch
Press FLASH/RECALL
Leaving a Conference Unattended Conference
To leave a conference
To return while others are talking
To complete a conversation
Leaving a Conference Leaving Three-party Conference
To leave a conference involving two outside parties
Letting a Third Party Join Your Call Privacy Release
Press ISDN-Hold Dial desired phone
Tone Enter Talk with multiple parties
PT/SLT/PS
Mute
Flashing red Mute
If parts of the conversation cannot be heard
Press SP-PHONE
To talk using the headset
Using the Headset Headset Operation
To use the handset during a conversation using the headset
Customising Your Phone
Using a PDN/SDN Button
Enhanced DSS Key Mode
Standard SDN Key Mode
SDN Direct Dial
Light Pattern PDN Button Status SDN Button Status Red on
Call Hold Retrieve
Call Hold and Call Hold Retrieve
PDN or SDN
To transfer a call to a PDN extension
Call Transfer Using SDN Button
Customizing Your Phone
Forwarding Calls
Before Leaving Your Desk
Forwarding Your Calls Call Forwarding FWD
To set Follow Me from another extension
Enter required
Then outside phone number
Outside Calls Follow Me
To set the timer for No Answer and Busy/No Answer
Flashing red slowly DND mode
Time
ICD Group Extension no
When in FWD/DND Cycle Switch Mode
When in FWD/DND Setting Mode
FWD/DND Settings Using Fixed FWD/DND Button
To switch FWD/DND status for outside calls
To switch FWD/DND status for intercom calls
Virtual PS
To set and clear FWD/DND for outside/intercom calls
To cancel ringing
FWD/DND button To set ringing
To cancel
When you do not answer Call Forwarding No Reply Cfnr
Unconditional Call Forwarding Unconditional CFU
Your MSN
To confirm the condition
Using Voice Messaging Built-in Simplified Voice Message SVM
Operation No
To record
Recording a Normal Greeting Message
To play back
Recording a Greeting Message for Each Time Mode
To clear
Time mode
Enter
Number for the SVM feature
Redirecting Your Calls to Your Message Box
Enter required number
Enter the floating extension
Leaving Voice Messages
Listening to Voice Messages Left by Callers
To listen to voice messages
To clear the voice message that you are listening to
Until desired SVM Log
To leave a voice message directly in the message box
Another extension Enter desired extension number
To play back your greeting message and record a voice
Message in your own message box
To listen to voice messages while your display is locked
To clear voice messages from the SVM Log
Your Extension PIN
Enter extension PIN
Accessing Your Message Box from an Outside Telephone
Desired extension no
Message no Message Example
750
Before Leaving Your Desk
To unlock
To lock
To make an outside call while your extension is locked
Before Leaving Your Desk
Making/Answering an Announcement
Paging
Group Paging
Paging and then Transferring a Call
Making/Answering an Announcement
To allow/deny a paging announcement Paging Deny
Answering/Denying a Paging Announcement
721
To make/answer a broadcasting call
For a caller To make a conversation with a specific party
Dial broadcasting
Group number 1 digit
To end a conversation with a specific party
Press Recall/ hookswitch
Setting the Telephone According to Your Needs
Setting the Alarm Timed Reminder
Hour/minute
760
To confirm
To stop or answer the ringback
Press Transfer several times
Do Not Disturb DND
Refusing Incoming Calls Do Not Disturb DND
Off-hook Enter
Switching FWD/DND Status Using Fixed FWD/DND Button
Red on FWD mode Flashing red slowly DND mode
To switch the FWD/DND status for outside calls
To switch the FWD/DND status for intercom calls
To set/cancel for intercom calls Manual Call Waiting
To set/cancel for outside calls Automatic Call Waiting
Call Waiting Tone
Whisper Ohca
Clip
To show/prevent
Show Prevent Tone Off-hook Enter 7 Enter 0 to show
733
To select and set/cancel
Turning on the Background Music BGM
BGM no
751 Enter BGM number
730
Checking the Time Service Status
Green on Lunch mode Flashing green Break mode
Flashing red Holiday mode
Press Transfer or Time Service Day/Night/Lunch/Break
DPT
Some wired telephones are prohibited from using this feature
Features Default Setting
Disable No call
Disable No tone
Allow
To set Log-in/Log-out
Utilising the Call Centre
ICD Group
To enter/leave Not Ready mode
Press Log-in/Log-out
Press Log-in/Log-out of a specified group
735
Flashing red Wrap-up mode
Queuing Monitor
Monitoring the Status of Waiting Calls
Call Log History
To clear Call Log History
739 Enter ICD Group
To change the Log-in /Log-out mode
Forwarding a Waiting Call Manual Queue Redirection
To forward the waiting call
If a Doorphone/Door Opener is Connected
Using User-supplied Equipment
Doorphone Call
From a specified extension
Opening a Door Door Open
From any extension while talking to the doorphone
To switch on the relay
If an External Relay is Connected
Relay no
Enter relay number
If an External Sensor is Connected
To answer a sensor call
If a Host PBX is Connected
Accessing External Services External Feature Access EFA
Press FLASH/RECALL or EFA
Call Forwarding to Voice Mail Voice Mail Integration
If a Voice Processing System is Connected
To forward your calls to your mailbox
To transfer a call to a mailbox
To listen to messages
Press Voice Mail
Transfer Extension number
To cancel Live Call Screening
Screening Calls Live Call Screening LCS
Before operating
To set Live Call Screening
Operation Flowchart
Flashing green slowly Monitoring
To record into your mailbox Two-way Record
Recording a Conversation
To record into another mailbox Two-way Transfer
Customising Your Phone
Administrative Features
Check-in
To check
Red on Check-in
Check-out
To check out a room with/without printing an invoice
To check out with an invoice
Press Check-out
Enter other charges
001
12 H * hour/minute
24 H* hour/minute
Display shows Timed Reminder Tone Information
761 0300
Exchanging the Settings between Extensions
To exchange your settings with another extension
Walking Extension
727
Enhanced Walking Extension
Main Office
To set an extension to Service-out status
Example b When two users share one telephone
Using a Display Proprietary Telephone
Using the Call Log
Calling with the Incoming Call Log
To confirm the log information with the Call Log button
To clear the log information
To store the callers information in personal speed dialling
Press Call Log , or Up or Down Press Transfer
Press Call Log , or Up or Down
To call with the Redial button
Calling with the Outgoing Call Log
Until desired number
When the desired party is displayed
Using the Directories
Calling with the Directory
To select and call
Desired directory Until desired
Storing Names and Numbers
To store a Personal Speed Dialling Directory item
Standard mode
Entering Characters
Standard mode for RU model
Option mode
Option mode for CE model
Option mode for GR model
Option mode for RU model
To access Feature Access menu and select the feature
Accessing System Features System Feature Access
Features Refer to
To switch display
Using an IP Proprietary Telephone
Self Labelling KX-NT366 only
Section Manager Operation
Control Features
Changing the Settings of Other Extensions
Extension Control
To lock/unlock other extensions Remote Extension Dial Lock
Time Service Mode Control
To change the time mode Day/Night/Lunch/Break
To select the time service switching mode Automatic/Manual
Press Time Service
Red on Manual Customising Your Phone
Press Toll Restriction
Restriction Level Control Dial Tone Transfer
Call Barring
Turning on the External Background Music BGM
To select and start/stop the background music
OGM floating
Recording Outgoing Messages OGM
Enter OGM floating
To clear the message
To record from an external BGM MOH port
Enter OGM floating C.Tone
Outside line no
To re-enable an outside line
785
Another PBX Extension no
Releasing Network Direct Station Selection Ndss Monitor
Dial another PBX extension
Section Customising Your Phone & System
Customising Your Phone Personal Programming
Customising Your Phone Personal Programming
799
Stored Extension PIN
Extension PIN
Settings on the Programming Mode
Setting Features
Programming Selection & Parameter Input
Little Dark
Programming Selection & Parameter Input English
Yes-Automatic The first
Line of the display will change
To the call duration
When multiple calls arrive
Caller ID assigned to your
Extension
Intercom On a PDN
No-Disable
Yes-The telephone will Ring
No-Stop recording
No OFF
No-Allow
Programming Selection & Parameter Input No-Off
No-Headset off
Yes-On
Max digits + To unlock
No-Normal Any Flexible
Extension PIN Max digits +
Buttons can be modified
ORname
To store the names and numbers in personal speed dialling
Press Program or Pause
Enter personal speed
To edit the names and numbers of personal speed dialling
Press Left or Right
Clearing Features
Or Pause Or Store
Button Programming Input
Customising the Buttons
Or Pause Flexible button Programming input Or Store
Clir
CTI
Incoming call distribution group extension no
1234
To exit at any time, lift the handset
To clear the button
Manager Programming
Programming Information
Or Pause Password Programming
Manager Programming
Changing Call Charges and Extension Control
Or Pause Input
To enter a decimal point, press
System Password
Customising Your System System Programming
List
Programming is shown below. Programme number
Store Enter
Procedure
To exit the programming mode at any time, lift the handset
System Programming
Date & Time
12-hour Format
24-hour Format
System Speed Dialling Number
To confirm your entry after storing data
Phone no
Enter phone Press ENTER. Press END Speed dialling Number
System Speed Dialling Name
Extension Number
Name
Extension no New extension no
Extension Name
Extension no Name
Customising Your System System Programming
Section Appendix
Troubleshooting
Troubleshooting
Troubleshooting
Cannot remember the feature numbers
Toll restriction is activated
An account code is required
Dialling
Forgot the password
Other party has set Data Line Security
Background music started suddenly
Do not want to display a number which
Feature Number Table
Feature Number Table
228
Feature Number Table
Feature Number Table
Feature* 5 + #
Ohca
Colr
Feature Number Table
Feature Number Table
OGM
Feature While busy, DND or call tone is heard Default
Feature While dialling or talking
What is This Tone?
What is This Tone?
When going off-hook
While on-hook
Message waiting indication was received
When you make calls
When talking to an outside party
When setting the features or programming
While off-hook
Before receiving a page through an external speaker
What is This Tone?
Index
Index
133
144
Quick Dialling Redial
Walking COS
Index
62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
