Panasonic KX-TDE100, KX-TDE200 user manual Talking to Two Parties Alternately Call Splitting

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1.4 During a Conversation

1.4.3Talking to Two Parties Alternately (Call Splitting)

When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).

To alternate between the parties leaving one party on hold temporarily

PT/PS

During a conversation

OR	(DSS)
TRANSFER	OR
	OR
C.Tone	extension no.
	extension no.
Press TRANSFER.	Press DSS or dial the other
	party's extension number.

TRANSFER

Talk to the	Press TRANSFER.	Talk to the
other party.		original party.

The other party will be on hold.

SLT

During a conversation

OR

OR

extension no.

C.Tone

Press Recall/	Dial the other party's	Talk to the	Press Recall/	Talk to the
hookswitch.	extension number.	other party.	hookswitch.	original party.

The other party will be on hold.

72

User Manual

Image 72

Contents KX-TDE100 Pure IP-PBXFeature Highlights IP CommunicationACD Report Server KX-NCV200 Important Notice This ManualTrademarks Safety Instructions Important InformationPage TAM For business users in the European Union For users in New Zealand onlyFor Future Reference Table of Contents Utilising the Call Centre 141 148159 166Troubleshooting 224 Feature Number Table 227What is This Tone? 238 Customising Your System System Programming 215Page Section Operation Proprietary telephone with a special feature button such as Before Operating the TelephonesBefore Operating the Telephones What Kind of Telephone Can Be Used?Feature Numbers ToneDisplay Your Extension NumberUsing a Navigator Key/Jog Dial/Volume Key ExamplesRestrictions Icon Descriptions When You Use a Panasonic Proprietary Telephone Buttons on the PTFlexible Buttons Auto DIAL/STORE Pause Soft Buttons Auto ANS Auto Answer/MUTETransfer Hold Conf ConferenceCall Forwarding FWD/Do Not Disturb DNDNavigator Key/Jog Dial/Volume Key Programmable Feature PFButton Feature Customised ButtonsSDN How to Follow the Steps For quick operationHands-free Operation Customising Your PhoneConnection Example Pure IP-PBXMaking Calls Basic CallingCalling Another Extension To call an extension Intercom CallCalling an Outside Party To call an operator Operator CallOutside Phone no Making a Call to a Private Network TIE Line Access To select the specified outside lineTo call Call Charge ReferenceUsing an Account Code Account Code Entry To call with one touchAccount code Enter account codeCustomising the Buttons Create or edit an Account button Easy Dialling With a One-touch Button One-touch DiallingTo store a phone number Using Numbers Stored in the PBX System Speed Dialling To dialPress Auto Dial Dial personal speedTo a Preset Number by Going Off-hook Hot Line To set/cancelDesired Phone no 740Using a Preprogrammed Number Quick Dialling Quick dialling noDial quick dialling Redial Redialling the Last Number You Dialled Last Number RedialAutomatic Redial When the Dialled Line is Busy or There is No Answer Reserving a Busy Line Automatic Callback BusyTo set for both extension and outside line To answer the callback ringing from an idle extensionTo cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside lineTo cancel Ccbs Cancel Sending a Call Waiting Notification Call WaitingTo answer while hearing a callback ringing To leave/cancel a message waiting indication For a caller To leave a message waiting indicationPress Message To call back To clear message waiting indications left on your extensionJoining an Existing Call Executive Busy Override To join an intercom callTo join an outside call PDN , or SDNMonitoring Another Extension Call Monitor To monitorPress Transfer To an Extension Refusing the Call DND Override Accessing the Isdn Service Isdn Service Access To accessOutside line Alternating the Calling Method Alternate Calling-Ring/ Voice To change the methodCalling without Restrictions To call Walking COSTo call with a verification code Verification Code Entry Extension PINCalling through Disa To call an extensionDial Disa Dial your extension numberTo call an outside party To retryMaking Calls From another extension Through DisaYour Extension noReceiving Calls Answering CallsAnswering Hands-free Hands-free Answerback Red on SetAnswering a Call Ringing at Another Telephone Call Pickup Answering a Call from Another Telephone Call Pickup720 Through an external speaker Speaker noDial speaker Using the ANSWER/RELEASE Button To answerTo transfer a call To talk to a waiting callerTo end a conversation Recall/hookswitch To request McidPress Transfer or During a Conversation Transferring a Call Call TransferTransferring to an Extension in the PBX To transferHookswitch Extension number To transfer with one touch One-touch TransferPress Recall Transferring to an Outside Party Using the PBX Service Press Recall/hookswitch Seize outside linePress Transfer Seize outside line Press ISDN-Hold Dial phone number Hookswitch Holding a Call HoldingTo hold Call Hold To retrieve a call Call Hold Retrieve Held line noThen held line number 3 digits Holding extension NumberHold Mode Change PT only Holding in a System Parking Zone Call ParkTo set Flashing green slowly Your held callHookswitch Zone number 2 digits To retrieve Call Park RetrieveParking zone no. Specified Parking zone noAfter you park a call, you can perform other operations Talking to Two Parties Alternately Call Splitting Press Recall Dial the other partysTo leave the conversation and then let the two parties talk Answering Call Waiting Answering Call Waiting in the PBXTo hold the current call and then talk to the new party SDN, or IntercomPress CO, ICD Group, PDN SDN, or Intercom To hold the second call and then talk to the original party Press CO , ICD Group , PDN SDN , or IntercomAnswering Call Waiting from the Telephone Company To return to the original party, repeat the operationPress FLASH/RECALL Press Transfer Multiple Party Conversation Adding Other Parties during a Conversation ConferenceTo establish a conference call DesiredPress Recall Dial desired CO, PDN, or SDNOr Transfer To add four or more parties to a conference To add another party on hold to a conferencePress Recall/hookswitch Press FLASH/RECALLLeaving a Conference Unattended Conference To leave a conferenceTo return while others are talking To complete a conversationLeaving a Conference Leaving Three-party Conference To leave a conference involving two outside partiesLetting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phoneTone Enter Talk with multiple parties PT/SLT/PS Mute Flashing red MuteIf parts of the conversation cannot be heard Press SP-PHONEUsing the Headset Headset Operation To talk using the headsetTo use the handset during a conversation using the headset Customising Your Phone Using a PDN/SDN Button Enhanced DSS Key Mode Standard SDN Key ModeSDN Direct Dial Light Pattern PDN Button Status SDN Button Status Red onCall Hold and Call Hold Retrieve Call Hold RetrievePDN or SDN Call Transfer Using SDN Button To transfer a call to a PDN extensionCustomizing Your Phone Before Leaving Your Desk Forwarding CallsForwarding Your Calls Call Forwarding FWD To set Follow Me from another extension Enter requiredThen outside phone number Outside Calls Follow MeTo set the timer for No Answer and Busy/No Answer Flashing red slowly DND modeTime ICD Group Extension noWhen in FWD/DND Cycle Switch Mode When in FWD/DND Setting ModeFWD/DND Settings Using Fixed FWD/DND Button To switch FWD/DND status for outside callsTo switch FWD/DND status for intercom calls Virtual PSTo set and clear FWD/DND for outside/intercom calls To cancel ringing FWD/DND button To set ringingTo cancel When you do not answer Call Forwarding No Reply CfnrUnconditional Call Forwarding Unconditional CFU Your MSNTo confirm the condition Using Voice Messaging Built-in Simplified Voice Message SVM Operation NoRecording a Normal Greeting Message To recordTo play back Recording a Greeting Message for Each Time Mode To clearTime mode EnterNumber for the SVM feature Redirecting Your Calls to Your Message BoxEnter required number Enter the floating extensionLeaving Voice Messages Listening to Voice Messages Left by Callers To listen to voice messagesTo clear the voice message that you are listening to Until desired SVM LogTo leave a voice message directly in the message box Another extension Enter desired extension numberTo play back your greeting message and record a voice Message in your own message boxTo listen to voice messages while your display is locked To clear voice messages from the SVM LogYour Extension PIN Enter extension PINAccessing Your Message Box from an Outside Telephone Desired extension no Message no Message Example 750Before Leaving Your Desk To lock To unlockTo make an outside call while your extension is locked Before Leaving Your Desk Making/Answering an Announcement PagingGroup Paging Paging and then Transferring a CallMaking/Answering an Announcement Answering/Denying a Paging Announcement To allow/deny a paging announcement Paging Deny721 To make/answer a broadcasting call For a caller To make a conversation with a specific partyDial broadcasting Group number 1 digitTo end a conversation with a specific party Press Recall/ hookswitch Setting the Telephone According to Your Needs Setting the Alarm Timed ReminderHour/minute 760To stop or answer the ringback To confirmPress Transfer several times Refusing Incoming Calls Do Not Disturb DND Do Not Disturb DNDOff-hook Enter Switching FWD/DND Status Using Fixed FWD/DND Button Red on FWD mode Flashing red slowly DND modeTo switch the FWD/DND status for outside calls To switch the FWD/DND status for intercom callsTo set/cancel for intercom calls Manual Call Waiting To set/cancel for outside calls Automatic Call WaitingCall Waiting Tone Whisper OhcaClip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 To select and set/cancel Turning on the Background Music BGMBGM no 751 Enter BGM number730 Checking the Time Service Status Green on Lunch mode Flashing green Break modeFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/BreakDPT Some wired telephones are prohibited from using this feature Features Default Setting Disable No callDisable No tone AllowUtilising the Call Centre To set Log-in/Log-outICD Group To enter/leave Not Ready mode Press Log-in/Log-outPress Log-in/Log-out of a specified group 735Flashing red Wrap-up mode Monitoring the Status of Waiting Calls Queuing MonitorCall Log History To clear Call Log History 739 Enter ICD GroupTo change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting callUsing User-supplied Equipment If a Doorphone/Door Opener is ConnectedDoorphone Call Opening a Door Door Open From a specified extensionFrom any extension while talking to the doorphone To switch on the relay If an External Relay is ConnectedRelay no Enter relay numberIf an External Sensor is Connected To answer a sensor callAccessing External Services External Feature Access EFA If a Host PBX is ConnectedPress FLASH/RECALL or EFA If a Voice Processing System is Connected Call Forwarding to Voice Mail Voice Mail IntegrationTo forward your calls to your mailbox To transfer a call to a mailbox To listen to messagesPress Voice Mail Transfer Extension numberTo cancel Live Call Screening Screening Calls Live Call Screening LCSBefore operating To set Live Call ScreeningOperation Flowchart Flashing green slowly MonitoringRecording a Conversation To record into your mailbox Two-way RecordTo record into another mailbox Two-way Transfer Customising Your Phone Administrative Features Check-inTo check Red on Check-inCheck-out To check out a room with/without printing an invoiceTo check out with an invoice Press Check-outEnter other charges 001 12 H * hour/minute 24 H* hour/minuteDisplay shows Timed Reminder Tone Information 761 0300 Exchanging the Settings between Extensions To exchange your settings with another extensionWalking Extension 727Enhanced Walking Extension Main OfficeTo set an extension to Service-out status Example b When two users share one telephoneUsing a Display Proprietary Telephone Using the Call LogCalling with the Incoming Call Log To confirm the log information with the Call Log buttonTo clear the log information To store the callers information in personal speed diallingPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or DownCalling with the Outgoing Call Log To call with the Redial buttonUntil desired number When the desired party is displayed Using the Directories Calling with the DirectoryTo select and call Desired directory Until desiredStoring Names and Numbers To store a Personal Speed Dialling Directory itemStandard mode Entering CharactersStandard mode for RU model Option mode Option mode for CE model Option mode for GR model Option mode for RU model Accessing System Features System Feature Access To access Feature Access menu and select the featureFeatures Refer to Using an IP Proprietary Telephone To switch displaySelf Labelling KX-NT366 only Section Manager Operation Control Features Changing the Settings of Other ExtensionsExtension Control To lock/unlock other extensions Remote Extension Dial LockTime Service Mode Control To change the time mode Day/Night/Lunch/BreakTo select the time service switching mode Automatic/Manual Press Time ServiceRed on Manual Customising Your Phone Restriction Level Control Dial Tone Transfer Press Toll RestrictionCall Barring Turning on the External Background Music BGM To select and start/stop the background musicRecording Outgoing Messages OGM OGM floatingEnter OGM floating To record from an external BGM MOH port To clear the messageEnter OGM floating C.Tone To re-enable an outside line Outside line no785 Releasing Network Direct Station Selection Ndss Monitor Another PBX Extension noDial another PBX extension Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Stored Extension PIN Extension PINSettings on the Programming Mode Setting FeaturesProgramming Selection & Parameter Input Little DarkProgramming Selection & Parameter Input English Yes-Automatic The firstLine of the display will change To the call durationWhen multiple calls arrive Caller ID assigned to yourExtension Intercom On a PDNNo-Disable Yes-The telephone will RingNo-Stop recording No OFFProgramming Selection & Parameter Input No-Off No-AllowNo-Headset off Yes-On Max digits + To unlockExtension PIN Max digits + No-Normal Any FlexibleButtons can be modified To store the names and numbers in personal speed dialling ORnamePress Program or Pause To edit the names and numbers of personal speed dialling Enter personal speedPress Left or Right Clearing Features Or Pause Or Store Customising the Buttons Button Programming InputOr Pause Flexible button Programming input Or Store Clir CTI Incoming call distribution group extension no1234 To exit at any time, lift the handsetTo clear the button Manager Programming Programming InformationOr Pause Password Programming Manager ProgrammingChanging Call Charges and Extension Control Or Pause InputTo enter a decimal point, press System Password Customising Your System System ProgrammingList Programming is shown below. Programme numberStore Enter Procedure To exit the programming mode at any time, lift the handsetSystem Programming Date & Time12-hour Format 24-hour FormatSystem Speed Dialling Number To confirm your entry after storing dataPhone no Enter phone Press ENTER. Press END Speed dialling NumberSystem Speed Dialling Name Extension NumberName Extension no New extension noExtension Name Extension no NameCustomising Your System System Programming Section Appendix Troubleshooting TroubleshootingTroubleshooting Cannot remember the feature numbers Toll restriction is activatedAn account code is required DiallingForgot the password Other party has set Data Line SecurityBackground music started suddenly Do not want to display a number whichFeature Number Table Feature Number Table228 Feature Number Table Feature Number Table Feature* 5 + # Ohca Colr Feature Number Table Feature Number Table OGM Feature While busy, DND or call tone is heard Default Feature While dialling or talkingWhat is This Tone? What is This Tone?When going off-hook While on-hookMessage waiting indication was received When you make calls When talking to an outside partyWhen setting the features or programming While off-hookBefore receiving a page through an external speaker What is This Tone? Index Index 133 144 Quick Dialling Redial Walking COS Index 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

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