Panasonic KX-TDA100 installation manual MPR-LPR LINK, IP-GW, SLC8, IP-EXT, PRI, T1

Page 180

4.1 Troubleshooting

Error Code

Error Message

 

PROBABLE CAUSE

SOLUTION

 

 

 

 

 

231

LPR alive check

Optional service card

• See if the corresponding optional

 

error

 

malfunction: DHLC, DLC,

service card is installed properly

 

 

 

CSIF, T1, PRI, OPB3, CTI-

• Pull out and re-insert the

232

MPR-LPR

 

 

LINK, IP-GW, SLC8, IP-EXT,

corresponding optional service card

 

communication

 

 

 

LCOT

• Press the Reset Button

 

error

 

 

Back board malfunction

 

 

• Replace the corresponding optional

233

LPR data check

MPR card malfunction

service card

 

error

 

 

 

 

 

 

• Replace the back board (be sure to

 

 

 

 

234

DPLL clock failure

 

 

 

 

turn off the Hybrid IP-PBX when

 

 

 

 

 

 

 

 

replacing)

 

 

 

 

• Replace the MPR card (be sure to turn

 

 

 

 

off the Hybrid IP-PBX when replacing)

 

 

 

 

 

235*

CS clock failure

Optional service card

• Replace the corresponding optional

 

 

 

malfunction: CSIF

service card

 

 

 

 

 

250*

T1 DSP failure

Optional service card

• See if the corresponding optional

 

 

 

malfunction: T1

service card is installed properly

 

 

 

 

• Replace the corresponding optional

251

MSG DSP failure

Optional service card

service card

 

 

 

malfunction: MSG

 

 

 

 

 

 

 

 

 

300*

Digital trunk out of

Network (digital CO line)

• Check the signals from the network

 

synchronization

 

malfunction

• Check the cable

301*

Digital trunk RAI

Optional service card

• See if the A/B switch is set to A on the

 

malfunction: PRI, T1

 

reception

 

corresponding optional service card

 

• Wrong A/B switch setting:

 

 

• See if the corresponding optional

302*

Digital trunk AIS

 

PRI, T1

 

service card is installed properly

 

reception

 

 

 

 

 

 

 

• Replace the corresponding optional

 

 

 

 

303*

Multiframe out of

 

 

 

 

service card

 

synchronization

 

 

 

 

 

 

 

 

 

 

 

304*

Frame error

 

 

 

 

 

 

 

 

305*

Data Link failure

Data link between the CS and

• Check the connection between the CS

 

 

 

CSIF card or DHLC/DLC card

and CSIF card or DHLC/DLC card

 

 

 

failed

• Check the connection between the

 

 

• Data link between the

network and PRI card

 

 

 

network and PRI card failed

• Check the connection between the

 

 

 

 

 

 

• Data link between the

network and IP-GW card

 

 

 

network and IP-GW card

 

 

 

 

failed

 

 

 

 

 

 

307

LAN No Carrier

IP-GW card not connected to

• Check the connection between the

 

 

 

the LAN

LAN and IP-GW card

 

 

 

 

 

308

IP-GW LAN Loop

Detection of IP-GW LAN

• Replace the corresponding optional

 

back Error

 

Loop back Test error

service card

 

 

 

 

• Collect the log data of IP-GW (refer to

 

 

 

 

the documentation for the IP-GW card)

 

 

 

 

 

309

IP-GW Core Data

Detection of IP-GW Core data

• Press the Reset Button

 

Link Error

 

Link error

• Collect the log data of IP-GW (refer to

 

 

 

 

 

 

 

 

the documentation for the IP-GW card)

 

 

 

 

 

180 Installation Manual

Image 180
Contents Installation Manual Hybrid IP-PBXMain Processing Card MPR Option CardCO Line Cards Extension CardsMemory Card Power Supply Units PSUsCell Stations CSsImportant Notice Important Safety Instructions Installation Manual Precaution Installation Manual Password Security When you ship the product Product ServiceFor Future Reference Structure of this Manual About the Other ManualsTrademarks Combined Use with Alarm Equipment Notification to the Telephone CompanyRinger Equivalence Number REN Incidence of Harm to the Telephone LinesKeep the Software UP-TO-DATE with the Latest Data For Cell Station Table of Contents Power Failure Connections 152 Information about the Other Cards 103Connection of Extensions 113 Connection of 2.4 GHz Portable Stations 120Revision History 186 Installation Manual Section System Outline Networking Features Built-in Small Call Center FeaturesComputer Telephony Integration CTI Features System HighlightsVoice Mail Features Paralleled Telephone FeaturesPortable Station PS Features Hospitality FeaturesBasic System Construction Basic ShelfConstruction of the Basic Shelf System Connection Diagram Hybrid IP-PBXDPT Optional Equipment Optional EquipmentModel No Model Name Description IP-GW4E Specifications General DescriptionDimension Weight when fullyExtension Connection Cable MountedCharacteristics Maximum Optional Service Cards Cards Installed in the Slots of the Hybrid IP-PBXSystem Capacity Card Type Maximum Number Installed MPRLCOT4 LCOT8 LCOT16 PRI23 IP-GW4 IP-GW4E IP-GW16 Cards Mounted on Other Optional Service Cards Maximum Terminal EquipmentCard Type Maximum Number Mounted on KX-TDA100 KX-TDA200 MEC Card Calculation MEC Card CalculationCalculation Example KX-TDA100 Equipment Type MEC FigurePower Supply Unit Selection Load Figure CalculationPSU Capacity Equipment Type Load FigureCalculation Example KX-TDA200 Specifications Section Installation Before Installation Before InstallationSafety Installation Instructions Installation PrecautionsBefore Installation Installation of the Hybrid IP-PBX UnpackingNames and Locations Inside ViewOpening/Closing the Front Cover Opening the Front CoverClosing the Front Cover Installing/Replacing the Power Supply Unit Accessories and User-supplied ItemsSafety Instructions User-supplied not included Grounding wireInstalling the Power Supply Unit Replacing the Power Supply Unit Replace the PSU Test Procedure Frame Ground ConnectionConnect the frame of the Hybrid IP-PBX to ground Installing/Removing the Optional Service Cards Installing Optional Service CardsBack Board Release Lever Covering the Blank Slots Handling of the Cables Removing the Optional Service Cards Types of Connectors Connector Type Pin Number Used forCTI-LINK KX-TDA0410 MPR USB When connecting an IP-GW16/IP-EXT16 card When connecting an extension cardAttaching a Ferrite Core Installation of the Hybrid IP-PBX Fastening Amphenol Connector Amphenol Connector Pin Assignment Chart LCOT8 LCOT16 DHLC8 DLC8 DLC16 MSLC16 SLC8Wall Mounting KX-TDA200 Installation of the Hybrid IP-PBX Wall Mounting KX-TDA100 WallInstallation of the Hybrid IP-PBX Floor Standing KX-TDA200 Only TOP Front Surge Protector Installation InstallationOverview IP-PBXOutside Installation Installation of a Grounding RodInstallation of the Hybrid IP-PBX Information about the Main Processing Card MPR CardUSB BGM/MOH Batt Alarm SD AccessLED Indications Indication Color DescriptionMEC Card KX-TDA0105 RMT Card KX-TDA0196 Information about the CO Line Cards LCOT8 Card KX-TDA0180 and LCOT16 Card KX- TDA0181LED Amphenol Connector Signal Name FunctionPin Assignments Card Status2 CID8 Card KX-TDA0193 Switch Settings Switch Type Usage and Status Definition SlideSwitch 3 T1 Card KX-TDA0187RJ45 Connector Signal Name Level Function4 PRI23 Card KX-TDA0290 Link RJ45 Connector 10BASE-T Signal Name Input I/Output O FunctionIP-GW4 Card KX-TDA0480 Alarm OnlineIAM Busy DataRJ45 Connector 10BASE-T/100BASE-TX IP-GW4E Card KX-TDA0484OFF IP-GW16 Card KX-TDA0490 LED Indications Information about the Extension Cards CSIF4 Card KX-TDA0143 and CSIF8 Card KX-TDA0144Editing the CS Name using the KX-TDA Maintenance Console Example When the CSIF4 card has been installed*1Powh PowlLED Indications DHLC8 Card KX-TDA0170 D2A D1AD2B D1BLED Indications 3 DLC8 Card KX-TDA0171 Data port 1 Low 4 DLC16 Card KX-TDA0172 D2I D1ID2J D1J5 SLC8 Card KX-TDA0173 Pin Assignments EXT-CID Card KX-TDA0168 7 SLC16 Card KX-TDA0174 and MSLC16 Card KX- TDA0175 Ring port Tip port 17-25 Reserved 42-50 IP-EXT16 Card KX-TDA0470 Online Accessories included none User-supplied not included none Information about the Other Cards1 OPB3 Card KX-TDA0190 User-supplied not included Copper wire 2 DPH4 Card KX-TDA0161Pin Terminal Block DP4DP3 DP23 EIO4 Card KX-TDA0164 Pin Assignments Connection Diagram External SensorExternal Relay ECHO16 Card KX-TDA0166 5 MSG4 Card KX-TDA0191 CTI-LINK Card KX-TDA0410 Link Status Connection of Extensions PT-interface CS DSS ConsoleUsing a Modular T-Adaptor Parallel Connection of the ExtensionsWith APT With DPTUsing an EXtra Device Port With KX-T7600 Series DPTDptslt To Main Unit Pabx To TEL With Other DPTDigital EXtra Device Port Digital XDP Connection With KX-T7600 Series DPTBack View of DPTs To TEL First Party Call Control CTI Connection Connection of 2.4 GHz Portable Stations OverviewCS Cell Station KX-TDA0142/KX-T0141 PS 2.4 GHz Portable Station KX-TD7680/KX-TD7690Connection of 2.4 GHz Portable Stations Procedure Overview Investigate the installation sitePrepare the CS for site survey Conduct the site surveyFinish the site survey Mount the CS on the wallCharacteristics of Radio Waves Site PlanningUnderstanding Radio Waves Object Material Transmission Tendency Radio Signal Strength Levels CS Coverage AreaSite Survey Preparation Example Installing in a Room Separated by Interior Walls CS installation planThings to take note Setting and Installing the CS Temporarily for Site Survey DIP SwitchBefore Site Survey Connection of 2.4 GHz Portable Stations Testing the Radio Signal Strength Site SurveyPS CS NO.1 LEVEL12 Referring to the Stored Scan Data Deleting the Stored Scan Data After Site Survey Connecting a Cell Station to the Hybrid IP-PBX Using a Csif CardAccessories and User-supplied Items for the CS Powh PowlUsing a DHLC/DLC Card Connecting the CS Entering the System Programming Mode Registering the PSWhen the PS has not been registered yet PS RegistrationSetting the System Lock Setting the PIN for Hybrid IP-PBX Setting the PIN for PS Using the KX-TD7680692 Testing the Operation PS TerminationWall Mounting 71 mm 13/16 Install a screw here Reference for Wall MountingInstalling the Doorphone KX-T30865 Maximum Cabling DistanceConnection Installation Manual Connection of Peripherals Connection of PeripheralsBGM Connection Charts PagerPC/Printer via RS-232C Pin AssignmentsFor connecting a printer/PC with a 25-pin RS-232C connector RS-232C SignalsSignal Ground SG Receive Data RXD…inputPC/CTI Server via USB version VbusUSB D USB D+Power Failure Connections Power Failure ConnectionsRJ11 Connector Pin Assignments for CO line Card RJ11 Connector Pin Assignments for Extension CardPFT Ports 1 Signal Name Function PFT Ports 3 and 4 for LCOT16 card only Signal Name FunctionStarting the Hybrid IP-PBX Starting the Hybrid IP-PBXRUN Confirming the CO Line Connection Section Guide for the KX-TDA Maintenance Console KX-TDA Maintenance Console*1 OverviewConnection ConnectionSerial Interface Connection LAN Connection via CTI-LINK CardExternal Modem Connection RD RXD SD TXD ER DTR DR DSRInstallation of the KX-TDA Maintenance Console Installing and Starting the KX-TDA Maintenance ConsoleInstalling the KX-TDA Maintenance Console System RequirementsStart the KX-TDA Maintenance Console from the Start menu Installation of the KX-TDA Maintenance Console Installation of the KX-TDA Maintenance Console Section Troubleshooting Troubleshooting InstallationProblem Probable Cause Solution Cause CO line is connected to the T2/R1 Operation Problem Probable Cause Solution Using the Reset Button OperationTroubleshooting by Error Log Error Log Display FormatDescription Description List of Errors and Solutions Error Code Error MessageSLC, CSIF, LCOT, T1, PRI OPB3, IP-GWSystem Start-up and On-line Operation MPR WDTMPR RAM Probable Cause Solution ROM NG CSIF, T1, PRI, OPB3, CTILINK, IP-GW, SLC8, IP-EXT RAM NG LcotMPR-LPR LINK, IP-GW, SLC8, IP-EXT PRI, T1IP-GW IP-GW SdramIP-GW Dpram IP-GW DSPIP-PT SUB-CPU IP-PT DhcpLAN Probable Cause Solution Section Appendix New Contents Changed ContentsRevision History Pmpr Software File VersionPmpr Software File Version Pmpr Software File Version Index Numerics MOH TDA0920 Index Panasonic Puerto Rico, Inc Copyright PSQX2228VA KK0703AH4125
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KX-TDA100 specifications

The Panasonic KX-TDA100 is a versatile digital hybrid telephone system designed to meet the communication needs of small to medium-sized businesses. This system blends traditional telephone functions with advanced digital technology, making it an excellent choice for organizations looking to enhance their telecommunications infrastructure.

One of the key features of the KX-TDA100 is its ability to support both digital and analog telephony, allowing businesses to integrate existing telephone lines and devices with newer technologies. The system can accommodate up to 100 extensions, making it scalable and suitable for growing businesses. Additionally, it supports a variety of communication services, including voice mail, computer telephony integration, and automatic call distribution, which enhances customer service capabilities.

The KX-TDA100 utilizes advanced digital signal processing technology, ensuring clear and reliable communication. It employs features such as call forwarding, caller ID, call waiting, and conference calling, which improve productivity and streamline communication among team members. The system also allows for the integration of mobile devices through its support for SIP trunking, enabling seamless communication even when employees are on the go.

Furthermore, the KX-TDA100 includes built-in voicemail functionality, allowing businesses to manage messages efficiently. The voicemail system supports features like voicemail-to-email, which provides users with immediate access to their messages, and the option to customize greetings and auto-attendants that enhance caller experiences.

Security is another critical aspect of the KX-TDA100. The system offers various security features to protect against unauthorized access and ensure data integrity, including encryption and secure network protocols. This attention to security makes it suitable for businesses that handle sensitive information.

Overall, the Panasonic KX-TDA100 combines flexibility, scalability, and advanced technology, making it an ideal solution for businesses looking to improve their communication systems. Its user-friendly design, robust feature set, and ability to grow with the organization make it a reliable choice for enhancing productivity and ensuring effective communication within teams and with customers. Whether deploying for day-to-day operations or accommodating remote work, the KX-TDA100 offers the reliability and features that modern businesses require.