Panasonic KX-TDA100 installation manual IP-GW Sdram, IP-GW Dpram, Ip-Gw Dsp

Page 181

 

 

 

 

4.1 Troubleshooting

 

 

 

 

 

 

 

 

 

 

Error Code

Error Message

 

PROBABLE CAUSE

SOLUTION

 

 

 

 

 

310*

Port Link Failure

Voice Processing System

• Check the Voice Processing System

 

 

 

malfunction

• See if the corresponding optional

 

 

• Ports defective on optional

service card is installed properly

 

 

 

service card: DHLC, DLC

• Replace the corresponding optional

 

 

 

 

 

 

 

 

service card

 

 

 

 

320

IP-GW H.323

• Detection of IP-GW H.323

• Replace the corresponding optional

 

Dummy Call Test

 

Dummy Call Test error

service card

 

Error

 

 

• Collect the log data of IP-GW (refer to

 

 

 

 

 

 

 

 

the documentation for the IP-GW card)

 

 

 

 

 

321

IP-GW

Detection of Gatekeeper

• Check the IP address setting of the

 

Gatekeeper Error

 

access error

Gatekeeper

 

 

 

 

• Check whether the Gatekeeper is

 

 

 

 

connected to the network and work

 

 

 

 

properly

 

 

 

 

• Check the route to the Gatekeeper

 

 

 

 

 

322

IP-GW

Gatekeeper Registration is

• Check the Gatekeeper setting

 

Gatekeeper

 

failed

 

 

Registration Error

 

 

 

 

 

 

 

323

IP-GW SDRAM

• Detection of IP-GW SDRAM

• Replace the corresponding optional

 

Failure

 

error

service card

 

 

 

 

324

IP-GW DPRAM

• Detection of IP-GW DPRAM

• Replace the corresponding optional

 

Failure

 

error

service card

 

 

 

 

325

IP-GW LAN Chip

• Detection of IP-GW LAN Chip

• Replace the corresponding optional

 

Failure

 

failure

service card

 

 

 

 

• Collect the log data of IP-GW (refer to

 

 

 

 

the documentation for the IP-GW card)

 

 

 

 

326

IP-GW Stop

IP-GW is stopped from a

• This information is logged when IP-GW

 

 

 

remote maintenance PC

is stopped from a remote maintenance

 

 

 

 

PC

 

 

 

 

 

327

IP-GW DSP

Optional service card

• Replace the corresponding optional

 

failure

 

malfunction: IP-GW16

service card

 

 

 

 

 

350

IP-unit SDRAM

Optional service card

• The IP-EXT card will be rebooted

 

bit error

 

malfunction: IP-EXT

automatically if the error is temporary

 

 

 

 

• Replace the corresponding IP-EXT

351

IP-unit download

 

 

 

 

card if the card is not started up

 

data check-sum

 

 

 

 

 

correctly

 

error

 

 

 

 

 

 

 

 

 

 

 

352

IP-unit DSP

Optional service card

• Replace the corresponding optional

 

failure

 

malfunction: IP-EXT

service card

 

 

 

 

 

353

IP-PT DSP failure

IP-PT malfunction

• The IP-PT will be rebooted

 

 

 

 

automatically if the error is temporary

 

 

 

 

• Replace the corresponding IP-PT if the

 

 

 

 

IP-PT is not started up correctly

 

 

 

 

 

Installation Manual 181

Image 181
Contents Hybrid IP-PBX Installation ManualCard MPR Option Card Main ProcessingCO Line Cards Extension CardsUnits PSUs Memory Card Power SupplyCell Stations CSsImportant Notice Important Safety Instructions Installation Manual Precaution Installation Manual Password Security Product Service When you ship the productFor Future Reference About the Other Manuals Structure of this ManualTrademarks Notification to the Telephone Company Combined Use with Alarm EquipmentRinger Equivalence Number REN Incidence of Harm to the Telephone LinesKeep the Software UP-TO-DATE with the Latest Data For Cell Station Table of Contents Information about the Other Cards 103 Power Failure Connections 152Connection of Extensions 113 Connection of 2.4 GHz Portable Stations 120Revision History 186 Installation Manual Section System Outline Built-in Small Call Center Features Networking FeaturesComputer Telephony Integration CTI Features System HighlightsParalleled Telephone Features Voice Mail FeaturesPortable Station PS Features Hospitality FeaturesBasic Shelf Basic System ConstructionConstruction of the Basic Shelf Hybrid IP-PBX System Connection DiagramDPT Optional Equipment Optional EquipmentModel No Model Name Description IP-GW4E General Description SpecificationsWeight when fully DimensionExtension Connection Cable MountedCharacteristics Cards Installed in the Slots of the Hybrid IP-PBX Maximum Optional Service CardsSystem Capacity MPR Card Type Maximum Number InstalledLCOT4 LCOT8 LCOT16 PRI23 IP-GW4 IP-GW4E IP-GW16 Maximum Terminal Equipment Cards Mounted on Other Optional Service CardsCard Type Maximum Number Mounted on KX-TDA100 KX-TDA200 MEC Card Calculation MEC Card CalculationCalculation Example KX-TDA100 Equipment Type MEC FigureLoad Figure Calculation Power Supply Unit SelectionPSU Capacity Equipment Type Load FigureCalculation Example KX-TDA200 Specifications Section Installation Before Installation Before InstallationSafety Installation Instructions Installation PrecautionsBefore Installation Unpacking Installation of the Hybrid IP-PBXInside View Names and LocationsOpening the Front Cover Opening/Closing the Front CoverClosing the Front Cover Accessories and User-supplied Items Installing/Replacing the Power Supply UnitSafety Instructions User-supplied not included Grounding wireInstalling the Power Supply Unit Replacing the Power Supply Unit Replace the PSU Frame Ground Connection Test ProcedureConnect the frame of the Hybrid IP-PBX to ground Installing Optional Service Cards Installing/Removing the Optional Service CardsBack Board Release Lever Covering the Blank Slots Handling of the Cables Removing the Optional Service Cards Connector Type Pin Number Used for Types of ConnectorsCTI-LINK KX-TDA0410 MPR USB When connecting an extension card When connecting an IP-GW16/IP-EXT16 cardAttaching a Ferrite Core Installation of the Hybrid IP-PBX Fastening Amphenol Connector LCOT8 LCOT16 DHLC8 DLC8 DLC16 MSLC16 SLC8 Amphenol Connector Pin Assignment ChartWall Mounting KX-TDA200 Installation of the Hybrid IP-PBX Wall Wall Mounting KX-TDA100Installation of the Hybrid IP-PBX Floor Standing KX-TDA200 Only TOP Front Installation Surge Protector InstallationOverview IP-PBXInstallation of a Grounding Rod Outside InstallationInstallation of the Hybrid IP-PBX MPR Card Information about the Main Processing CardUSB BGM/MOH SD Access Batt AlarmLED Indications Indication Color DescriptionMEC Card KX-TDA0105 RMT Card KX-TDA0196 LCOT8 Card KX-TDA0180 and LCOT16 Card KX- TDA0181 Information about the CO Line CardsLED Signal Name Function Amphenol ConnectorPin Assignments Card Status2 CID8 Card KX-TDA0193 Switch Type Usage and Status Definition Slide Switch SettingsSwitch 3 T1 Card KX-TDA0187Signal Name Level Function RJ45 Connector4 PRI23 Card KX-TDA0290 Link Signal Name Input I/Output O Function RJ45 Connector 10BASE-TIP-GW4 Card KX-TDA0480 Online AlarmIAM Busy DataIP-GW4E Card KX-TDA0484 RJ45 Connector 10BASE-T/100BASE-TXOFF IP-GW16 Card KX-TDA0490 LED Indications CSIF4 Card KX-TDA0143 and CSIF8 Card KX-TDA0144 Information about the Extension CardsExample When the CSIF4 card has been installed*1 Editing the CS Name using the KX-TDA Maintenance ConsolePowh PowlLED Indications DHLC8 Card KX-TDA0170 D1A D2AD2B D1BLED Indications 3 DLC8 Card KX-TDA0171 Data port 1 Low 4 DLC16 Card KX-TDA0172 D1I D2ID2J D1J5 SLC8 Card KX-TDA0173 Pin Assignments EXT-CID Card KX-TDA0168 7 SLC16 Card KX-TDA0174 and MSLC16 Card KX- TDA0175 Ring port Tip port 17-25 Reserved 42-50 IP-EXT16 Card KX-TDA0470 Online Information about the Other Cards Accessories included none User-supplied not included none1 OPB3 Card KX-TDA0190 2 DPH4 Card KX-TDA0161 User-supplied not included Copper wireDP4 Pin Terminal BlockDP3 DP23 EIO4 Card KX-TDA0164 Pin Assignments External Sensor Connection DiagramExternal Relay ECHO16 Card KX-TDA0166 5 MSG4 Card KX-TDA0191 CTI-LINK Card KX-TDA0410 Link Status Connection of Extensions DSS Console PT-interface CSParallel Connection of the Extensions Using a Modular T-AdaptorWith APT With DPTWith KX-T7600 Series DPT Using an EXtra Device PortDptslt To Main Unit Pabx To TEL With Other DPTWith KX-T7600 Series DPT Digital EXtra Device Port Digital XDP ConnectionBack View of DPTs To TEL First Party Call Control CTI Connection Overview Connection of 2.4 GHz Portable StationsCS Cell Station KX-TDA0142/KX-T0141 PS 2.4 GHz Portable Station KX-TD7680/KX-TD7690Connection of 2.4 GHz Portable Stations Investigate the installation site Procedure OverviewPrepare the CS for site survey Conduct the site surveyMount the CS on the wall Finish the site surveySite Planning Characteristics of Radio WavesUnderstanding Radio Waves Object Material Transmission Tendency CS Coverage Area Radio Signal Strength LevelsSite Survey Preparation CS installation plan Example Installing in a Room Separated by Interior WallsThings to take note DIP Switch Setting and Installing the CS Temporarily for Site SurveyBefore Site Survey Connection of 2.4 GHz Portable Stations Site Survey Testing the Radio Signal StrengthPS CS NO.1 LEVEL12 Referring to the Stored Scan Data Deleting the Stored Scan Data After Site Survey Using a Csif Card Connecting a Cell Station to the Hybrid IP-PBXAccessories and User-supplied Items for the CS Powh PowlUsing a DHLC/DLC Card Connecting the CS Registering the PS Entering the System Programming ModePS Registration When the PS has not been registered yetSetting the System Lock Setting the PIN for PS Using the KX-TD7680 Setting the PIN for Hybrid IP-PBX692 PS Termination Testing the OperationWall Mounting Reference for Wall Mounting 71 mm 13/16 Install a screw hereMaximum Cabling Distance Installing the Doorphone KX-T30865Connection Installation Manual Connection of Peripherals Connection of PeripheralsBGM Pager Connection ChartsPC/Printer via RS-232C Pin AssignmentsRS-232C Signals For connecting a printer/PC with a 25-pin RS-232C connectorSignal Ground SG Receive Data RXD…inputVbus PC/CTI Server via USB versionUSB D USB D+Power Failure Connections Power Failure ConnectionsRJ11 Connector Pin Assignments for Extension Card RJ11 Connector Pin Assignments for CO line CardPFT Ports 1 Signal Name Function PFT Ports 3 and 4 for LCOT16 card only Signal Name FunctionStarting the Hybrid IP-PBX Starting the Hybrid IP-PBXRUN Confirming the CO Line Connection Section Guide for the KX-TDA Maintenance Console Overview KX-TDA Maintenance Console*1Connection ConnectionSerial Interface Connection LAN Connection via CTI-LINK CardRD RXD SD TXD ER DTR DR DSR External Modem ConnectionInstalling and Starting the KX-TDA Maintenance Console Installation of the KX-TDA Maintenance ConsoleInstalling the KX-TDA Maintenance Console System RequirementsStart the KX-TDA Maintenance Console from the Start menu Installation of the KX-TDA Maintenance Console Installation of the KX-TDA Maintenance Console Section Troubleshooting Installation TroubleshootingProblem Probable Cause Solution Cause CO line is connected to the T2/R1 Operation Problem Probable Cause Solution Operation Using the Reset ButtonError Log Display Format Troubleshooting by Error LogDescription Description Error Code Error Message List of Errors and SolutionsSLC, CSIF, LCOT, T1, PRI OPB3, IP-GWMPR WDT System Start-up and On-line OperationMPR RAM Probable Cause Solution CSIF, T1, PRI, OPB3, CTI ROM NGLINK, IP-GW, SLC8, IP-EXT RAM NG LcotPRI, T1 MPR-LPR LINK, IP-GW, SLC8, IP-EXTIP-GW Sdram IP-GWIP-GW Dpram IP-GW DSPIP-PT Dhcp IP-PT SUB-CPULAN Probable Cause Solution Section Appendix Changed Contents New ContentsRevision History Pmpr Software File VersionPmpr Software File Version Pmpr Software File Version Index Numerics MOH TDA0920 Index Copyright PSQX2228VA KK0703AH4125 Panasonic Puerto Rico, Inc
Related manuals
Manual 194 pages 61.97 Kb Manual 282 pages 61.74 Kb Manual 248 pages 58.62 Kb Manual 40 pages 36.33 Kb Manual 58 pages 2.3 Kb

KX-TDA100 specifications

The Panasonic KX-TDA100 is a versatile digital hybrid telephone system designed to meet the communication needs of small to medium-sized businesses. This system blends traditional telephone functions with advanced digital technology, making it an excellent choice for organizations looking to enhance their telecommunications infrastructure.

One of the key features of the KX-TDA100 is its ability to support both digital and analog telephony, allowing businesses to integrate existing telephone lines and devices with newer technologies. The system can accommodate up to 100 extensions, making it scalable and suitable for growing businesses. Additionally, it supports a variety of communication services, including voice mail, computer telephony integration, and automatic call distribution, which enhances customer service capabilities.

The KX-TDA100 utilizes advanced digital signal processing technology, ensuring clear and reliable communication. It employs features such as call forwarding, caller ID, call waiting, and conference calling, which improve productivity and streamline communication among team members. The system also allows for the integration of mobile devices through its support for SIP trunking, enabling seamless communication even when employees are on the go.

Furthermore, the KX-TDA100 includes built-in voicemail functionality, allowing businesses to manage messages efficiently. The voicemail system supports features like voicemail-to-email, which provides users with immediate access to their messages, and the option to customize greetings and auto-attendants that enhance caller experiences.

Security is another critical aspect of the KX-TDA100. The system offers various security features to protect against unauthorized access and ensure data integrity, including encryption and secure network protocols. This attention to security makes it suitable for businesses that handle sensitive information.

Overall, the Panasonic KX-TDA100 combines flexibility, scalability, and advanced technology, making it an ideal solution for businesses looking to improve their communication systems. Its user-friendly design, robust feature set, and ability to grow with the organization make it a reliable choice for enhancing productivity and ensuring effective communication within teams and with customers. Whether deploying for day-to-day operations or accommodating remote work, the KX-TDA100 offers the reliability and features that modern businesses require.