Product Service Questions


	Introduction	Operation	Customer Assistance	Warranty

If you have any questions about operation or installing your new Cobra® product, or if you are missing parts… Please call Cobra® first! DO NOT RETURN THIS PRODUCT TO THE STORE! See customer service on page 2.

If your product should require factory service, please call Cobra® first before sending your radio. This will ensure the fastest turn-around time on your repair. You may be asked to send your radio to the Cobra® factory. It will be necessary to furnish the following to have the product serviced and returned.

1)For Warranty Repair include some form of proof-of-purchase, such as a mechanical reproduction or carbon of a sales receipt. If you send the original receipt, it cannot be returned; 2) Send the entire product; 3) Enclose a description of what is happening with the radio. Include a typed or clearly printed name and address of where the radio is to be returned; 4) Pack radio securely to prevent damage in transit. If possible, use the original packing material; 5) Ship prepaid and insured by way of a traceable carrier such as United Parcel Service (UPS) or First Class Mail to avoid loss in transit to Cobra® Factory Service, Cobra® Electronics Corporation, 6500 West Cortland Street, Chicago, Illinois 60707 USA; 6) If the radio is in warranty, upon receipt of your radio it will either be repaired or exchanged depending on the model. Please allow approximately 3 – 4 weeks before contacting Cobra® for status. If the radio is out of warranty, a letter will automatically be sent informing you of the repair charge or replacement charge. If you have any questions,

please call 773-889-3087 for assistance.

Warranty

Limited 1-Year Warranty For Products Purchased in the U.S.A.

Cobra® Electronics Corporation warrants that its Cobra® GMRS Radios, and the component parts thereof, will be free of defects in workmanship and materials for a period of one (1) year from the date of first consumer purchase. This warranty may be enforced by the first consumer purchaser, provided that the product is utilized within the U.S.A. Cobra® will, without charge, repair or replace, at its option, defective GMRS radios, products or component parts upon delivery to the Cobra® Factory Service department, accompanied by proof of the date of first consumer purchase, such as a duplicated copy of a sales receipt. You must pay any initial shipping charges required to ship the product for warranty service, but the return charges will be at Cobra®’s expense, if the product is repaired or replaced under warranty. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Exclusions: This limited warranty does not apply: 1) To any product damaged by accident;

2)In the event of misuse or abuse of the product or as a result of unauthorized alterations or repairs; 3) If the serial number has been altered, defaced, or removed; 4) If the owner of the product resides outside the U.S.A.

All implied warranties, including warranties of merchantability and fitness for a particular purpose are limited in duration to the length of this warranty. Cobra® shall not be liable for any incidental, consequential or other damages; including, without limitation, damages resulting from loss of use or cost of installation. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages,

so the above limitations may not apply to you.

For products purchased outside the U.S.A., please contact your local dealer for warranty information.

Nothing comes close to a Cobra™ 19