Uniden UIP 160P owner manual Troubleshooting, Getting Help

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Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first. If these steps

do not solve your problem, please call our Customer Service Hotline at 1-800-297- 1023. (Mon - Fri 7 am

to 7 pm, Sat/Sun 9 am to 5 pm, CST. The Customer Service Hotline is closed on holidays.)

Getting Help

If you have trouble connecting to your VoIP Service

Contact Packet8 customer service at 1-888-898-8733or visit www.packet8.net/ support.

If you have questions about using your VoIP service features.

Contact Packet8 customer service at 1-888-898-8733or visit www.packet8.net/ support.

If you have questions on how to use your phone, add extra handsets, program the phonebook, etc.

Contact Uniden customer service at 800-554-7331, Monday-Friday, 8 am to 5 pm, CST, or visit the Uniden website at www.uniden.com/voip for documentation, FAQs, and troubleshooting tips.

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T R O U B L E S H O O T I N G [ 5 6 ]

T R O U B L E S H O O T I N G

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Contents Series Owners Manual Contents Welcome Features Accessibility VoIP TerminologyRedial/p/vol Controls & FunctionsBase Charging Contacts Reset switch Base Antenna Safety Recommendations Setting up the PhoneCheck Your Equipment Service NoticeCheck Your Broadband Configuration Do not connect the UIP160P to a regular telephone wall jack Activate your Packet8 Service Install the rechargeable battery pack into the handset Ten Handset Expandability Expanding Your PhoneRegister the Handset De-register the Handset Headset Installation Installing the BeltclipTo attach the beltclip To remove the beltclipDisplay and Icons Example of the standby mode displayStandby mode Talk modeSoft Key Function Main Menu Options Default SettingsUsing the interface Setting Menu OptionsHandset Setup Selecting a Ringer VolumeSelecting a Ringer Tone Setting AutoTalk Distinctive Ring SetupSetting the True Banner Setting Anykey AnswerSelecting a Language Adjusting the LCD ContrastSetting the Key Touch Tone Setting the Animation Screen Find Handset Paging the Handset Setting Day and Time Global SetupSetting the Area Code Setting Cidcw Caller ID on Call WaitingUsing Your Phone Calling with Packet8 serviceUsing the Speakerphone To set AutoTalk, see page 22 or to set Anykey Answer see Making and Receiving CallsPlacing a Call on Hold Call WaitingDeleting a Redial Record Redialing a CallAdjusting the Earpiece and Speaker Volume Temporarily Muting the RingerStoring a Redial Record Privacy Mode Mute MicrophoneTraveling Out of Range Find Handset ConferencingResetting the New Message LED Using One Touch Voice Mail AccessPress the Store soft key. Store/Edit Name appears Speed Dial appears. Press cid/vol/∧ or redial/p/vol/∨ Chain DialingNumber of times key is pressed Steps for Entering Names and Special CharactersIf you make a mistake while entering a name Viewing the Phonebook From Standby Mode Making Calls Using the PhonebookFrom Talk Mode Speed DialingDeleting the Stored Data Editing or Erasing a Phonebook EntryQrkpi Copying Phonebook EntriesCaller ID and Cidcw Caller ID on Call Waiting Packet8 service comes with Caller ID and Call WaitingViewing the Caller ID List Deleting a Caller ID Record Using the Caller ID Message List Calling a party from the Caller ID list Standby modeDeleting All Caller ID names/numbers Storing Caller ID records in the Phonebook Talk modeMulti-Handset Features Using the DirectLInk Two-Way Radio FeatureActivating DirectLink Mode L T I H a N D S E T F E a T U R E S 5 Making a DirectLink CallUsing the Room/Baby Monitor Using the Intercom Transferring a Call Getting Help TroubleshootingInstallation Troubleshooting Understanding the LED IndicatorsLED Statuses and Their Meaning Resetting the UIP160P Power CycleHard Reset Logging into the UIP160P Local Area ResetFor Terminal Adapter Features Common IssuesFor Telephone Features Symptom Suggestion Charge the battery pack for 15-20 hours Power Failure Battery replacement and handlingBattery Life Cleaning the battery charging contactsLow battery alert Battery Information General InformationAC Adapter Information Case Action Liquid DamagePrecautions Radio Equipment Numerics IndexKTGEV.KPM/QFG Main Menu Flow ChartI N M E N U F L O W C H a R T 7 Need a Part? Help for our Special Needs Customers Page Register Online Today