Roberts Radio WM-202 manual Troubleshooting, 0213E0xxxxxx

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Troubleshooting

If you experience any trouble with your Internet radio, then you may ﬁnd it useful to visit the help section on our web site at

http://www.robertsradio.co.uk/pages/wm202_faq.htm

If you have difﬁculty connecting the radio to your computer network, some of these steps may help to resolve the problem:

1.Conﬁrm that a WiFi connected PC can access the Internet (i.e. can browse the web) using the same network.

2.Check that a DHCP server is available, or that you have conﬁgured your radio to use DHCP. Your radio will by default use DHCP. This may be conﬁgured using the menu items ‘Main Menu' -> 'System setup' -> 'Internet setup' -> 'Manual settings'. This will ask ﬁrst whether you wish to conﬁgure a wired or a wireless connection. For either wired or wireless you then need to choose 'DHCP enable' or 'DHCP disable'. If you enable DHCP then the radio will negotiate with your router (or DHCP server) and will be provided with an IP address as well as the other settings needed. If you wish to set the network conﬁguration completely manually, refer to paragraph 6.

3.Check that your network’s ﬁrewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80 and 123. Port 53 may be required for DNS. Some Internet radio services may require additional ports to be open. The use of Windows Shares requires access to UDP and TCP ports 135 - 139 and 445. Windows Media Player 11 will allocate a port number for UPnP media sharing and will conﬁgure Microsoft's Windows built-in ﬁrewall appropriately. Other ﬁrewall software may require conﬁguration for UPnP or to allow particular IP addresses to have trusted access.

4.Check that your access point does not restrict connections to particular MAC addresses (sometimes called MAC address ﬁltering).

You can view the radio’s MAC address using the menu items ‘Main Menu' -> 'System setup' -> 'Internet setup' -> 'View settings' -> 'MAC address'. Note that the WM-202 radio has both wired and wireless MAC addresses. These are identical except for the ﬁrst octet.

A wireless MAC address will typically be of the form

00:13:E0:xx:xx:xx

A wired MAC address will typically be of the form

02:13:E0:xx:xx:xx

5.If you have an encrypted network, check that you have entered the correct encryption key into the radio. Remember that text-format WPA keys are case sensitive. If your radio displays 'Network error' when attempting to connect to an encrypted network, then please ensure that you enter the correct key for the network. If the problem persists, then you may need to consult your network conﬁguration.

6.If you need to set up your radio's IP address manually, you will need to know low-level details of your network's conﬁguration. Use the menu items ‘Main Menu' -> 'System setup' -> 'Internet setup' -> 'Manual settings' -> 'Wired' or 'Wireless' (as needed) -> 'DHCP disable'.

The radio will then prompt you in turn for the

Ethernet IP address Ethernet Subnet mask Ethernet Gateway address Ethernet Primary DNS Ethernet Secondary DNS

For each of these parameters has four groups of digits. For each group use the Tuning/Select control to select the value needed (from 0 to 255) and press the control to enter.

If you are setting up a wireless connection manually you will also need to enter the ESSID, the encryption type, and the encryption key.

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Contents WM-202 Contents WM-202 Internet radio and Media player features IntroductionBefore you can use this product Page Controls and connections Top Controls and connections RearBattery operation Navigation controls Press and releaseConnecting your radio to your computer network RobertsConﬁguration Key Connecting to your computer network contdJones family Paul’s network 0123456789Key123-jones opqrstuvwx C Conﬁguring the radio to use the wired Ethernet connection Conﬁguring the radio to use the WiFi connectionChanging the network connection Entering the WiFi network name manually Introducing Internet radio Internet Radio BBC Radio Connecting If your radio cannot connect to a radio stationSelecting a radio station by genre Searching for a radio station by name Selecting a new or popular station Selecting a podcast / BBC Listen again Storing a preset BBC Radio ConnectingPresetting stations Internet radio Recalling a preset Internet radioDisplay modes Internet radio Genre Customising your radio Registering an accountConﬁguring My Added Stations Selecting favourite stations Internet mode Selecting your added stations Internet mode Media Player Media player basics Using Windows Shares Locate the shared audio ﬁles using the radio Locate the shared audio ﬁles contd Selecting Media Sharing in Windows Media Player Connecting the radio using UPnP Locating and playing media ﬁles using UPnP Page Media selection AlbumListening to a particular track Controlling playback Operating your radio DAB DService Secondary services DABSelecting a station DAB Display modes DAB Signal error Finding new stations DAB Manual Tuning DAB Low Dynamic Range Control settings DABHigh OffStation order setup DAB Alphanumeric * Ensemble 6ValidMode 103.40 MHz No RadioText Heart FM Operating your radio FMMode 103.40 MHz No RadioText Manual tuning FMDisplay modes FM BBC R2Scan setting FM 1FM Mode Stereo / Mono switching FMPresetting stations DAB and FM radio Recalling a preset DAB and FM radioSetting the clock Setting the date Automatically updating the clock Setting the clock format Setting the alarm clock Time 0000 Days Daily Internet ModeClock and Alarms When the alarm sounds Disabling alarms Snooze functionSleep timer Software version display Factory reset Time setup Info Factory reset Software update Software updateTroubleshooting 0213E0xxxxxxTroubleshooting contd Headphone socket Auxiliary input socket 3.5mm JackSpeciﬁcations Circuit features Power RequirementsSoftware license information Guarantee Roberts Radio Technical Services