Troubleshooting
If you experience any trouble with your Internet radio, then you may find it useful to visit the help section on our web site at
http://www.robertsradio.co.uk/pages/wm202_faq.htm
If you have difficulty connecting the radio to your computer network, some of these steps may help to resolve the problem:
1.Confirm that a WiFi connected PC can access the Internet (i.e. can browse the web) using the same network.
2.Check that a DHCP server is available, or that you have configured your radio to use DHCP. Your radio will by default use DHCP. This may be configured using the menu items ‘Main Menu'
3.Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80 and 123. Port 53 may be required for DNS. Some Internet radio services may require additional ports to be open. The use of Windows Shares requires access to UDP and TCP ports 135 - 139 and 445. Windows Media Player 11 will allocate a port number for UPnP media sharing and will configure Microsoft's Windows
4.Check that your access point does not restrict connections to particular MAC addresses (sometimes called MAC address filtering).
You can view the radio’s MAC address using the menu items ‘Main Menu'
A wireless MAC address will typically be of the form
00:13:E0:xx:xx:xx
A wired MAC address will typically be of the form
02:13:E0:xx:xx:xx
5.If you have an encrypted network, check that you have entered the correct encryption key into the radio. Remember that
6.If you need to set up your radio's IP address manually, you will need to know
The radio will then prompt you in turn for the
Ethernet IP address Ethernet Subnet mask Ethernet Gateway address Ethernet Primary DNS Ethernet Secondary DNS
For each of these parameters has four groups of digits. For each group use the Tuning/Select control to select the value needed (from 0 to 255) and press the control to enter.
If you are setting up a wireless connection manually you will also need to enter the ESSID, the encryption type, and the encryption key.
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