Transcend Information 615 user manual Troubleshooting︱

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Troubleshooting

If a problem occurs with your T.sonic 615, please first check the information listed below before taking your T.sonic 615 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our website at http://www.transcendusa.com.

Software CD does not auto-run in Windows®

Go to the Device Manager in the Control Panel and enable the Auto-Insertfunction for the CD-ROM drive. Alternatively, you can manually run the “T.sonic.EXE” file on the software CD.

Operating system cannot detect the T.sonic 615

Check the following:

1.Is your T.sonic 615 properly connected to the USB port? If not, unplug it and plug it in again.

2.Is your T.sonic 615 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.

3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

Cannot Power ON

Check the following:

1.Is the T.sonic 615 connected to your computer? If yes, unplug it.

2.Is the switch enabled? If yes, switch it to the “OFF” position.

3.Is the battery out of power? If yes, please recharge the battery.

Cannot transfer MP3, WMA, WMA-DRM10,or WAV files to the T.sonic 615

Uninstall and re-install the driver. If this doesn’t work, try Resetting the T.sonic.

Buttons aren’t working

Is the Hold switch enabled? If yes, set it to the “OFF” position.

Cannot hear track playback

1.Have you downloaded any music files onto the T.sonic? If no, then you must first do so from your computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of 32Kbps–320Kbps are supported.)

2.Are the earphones properly connected to the earphones jack? If not, reconnect them.

3.Is the volume loud enough? If not, increase the volume level until the music can be heard.

Track name does NOT display correctly on the screen

1.The default language of the T.sonic is English. Please set the language option first.

2.ID3 tag information has display priority on the screen of the T.sonic. You can modify the ID3 tag by using Windows Media Player or Winamp.

3.If the ID3 tag is empty, just the file name will be displayed on the screen.

Cannot enter the RECORD Mode

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Contents Sonic User’s Manual Table of Contents Sonic Utility Software︱ Connecting to a Computer︱Record Mode︱ Ordering Information︱ Transcend Limited Warranty︱ Introduction︱ Package Contents︱Safety Precautions︱ Features︱System Requirements︱ General UseBacking Up Data Sonic Player Controls︱Music Playback Screen︱ Text Display Mode Connecting to a Computer Charging the BatteryPress to play the currently selected MP3, WMA, or WAV track Repeat Playing MP3, WMA, or WMA-DRM10 Music Listening to the Radio Recalling a Saved Station Making Voice Recordings with the Built-In Microphone File Navigator User EQ Customization Settings︱Settings Menu Normal Record Settings Record Quality VAD Voice Activity Detection Maximum Record Time / Quality TableSong Title ContrastDate / Time Settings Set Date / Time Daylight Saving Time DST Time ZoneFM Reset Music Transfer Protocol MTP Driver Installation for Windows→ Me, 2000, XP and Vista Driver Installation︱Driver Installation for Mac OS 10.0, or Later Driver Installation for Linux Kernel 2.4, or LaterTransferring Files to the T.sonic Removing the T.sonic 615 in Windows→ Me, 2000, XP and Vista Removing the T.sonic 615 in Mac OS 10.0 or Later Sonic Auto-Run window Installing the T.sonic Utility ProgramChoose a language Installation complete Enable PC-Lock Click the OK button to start the PC-Lock Sonic Utility Partition Password and Hint Enter your password Click on the OK button to complete the New Password setup Troubleshooting︱ Track playback sounds intermittent Sonic Powers OFF automaticallySonic just isn’t working properly Cannot find the file that was just copied to the T.sonicOrdering Information︱ Specifications︱Transcend Information, Inc