Troubleshooting︱

If a problem occurs with your MP850, please first check the information listed below before taking your MP850 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our websites.

Software CD does not auto-run in Windows®

Go to the Device Manager in the Control Panel and enable the Auto-Insertfunction for the CD-ROM drive. Alternatively, you can manually run the “MP850.EXE” file on the software CD.

Operating system cannot detect the MP850

Check the following:

•Is your MP850 properly connected to the USB port? If not, unplug it and plug it in again.

•Is your MP850 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.

•Is the USB port enabled? If not, refer to your computer (or motherboard) user’s manual to enable it.

The MP850 will not Power ON

Check the following:

•Is the MP850 connected to your computer? If yes, unplug it.

•Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

•Is the battery out of power? If yes, please recharge the battery.

Cannot transfer MP3, WMA, WMA-DRM10,or WAV files to the MP850

As required, uninstall and re-install the driver. If this doesn’t work, try Resetting the unit.

Buttons aren’t working

Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

Cannot hear track playback

•Have you downloaded any music files onto the MP850? If no, then you must first do so from your computer or the Internet. (Only Mpeg I Layer 3 and WMA files compressed at a rate of 32Kbps–320Kbps are supported.)

•Are the earphones properly connected to the earphone jack? If not, reconnect them.

•Is the volume loud enough? If not, increase the volume level until the music can be heard.

Track name does NOT display correctly on the screen

•The default language of the MP850 is English. Please set the language option first.

•ID3 tag information has display priority on the screen of the MP850. You could modify the ID3 tag by using Windows Media Player or Winamp.

•If the ID3 tag is empty, just the file name will be displayed on the screen.

Cannot enter the RECORD Mode

To make sure the recorded file will not be lost, two safety mechanisms are provided.

•If the remaining battery capacity is less than 10%, you cannot enter the RECORD Mode.