First Virtual Communications SA3115, SA3114 Frequently asked questions, My player cannot power on

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7 Frequently asked questions

If you encounter problems with your player, go through the following points listed in the next section. Please also check out FAQs at www.philips.com/support for further help and other troubleshooting tips.

Consult your dealer or service center if you are unable to find a solution by following these hints.

Warning Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.

My player cannot power on.

•You may have failed to press and hold 2; long enough. Press and hold 2; until the Philips welcome screen appears on display.

•Your device battery may be out of power due to long period of non-usage. Please charge your player.

If none of the above works, then you may have to use the Device Manager to recover your player:

1Launch the Philips Device Manager at Start > Programs > Philips Digital Audio Player > SA31XX > Philips SA31XX Device Manager on your PC.

2Press and hold the 2; button while your player is connecting to the PC.

3Keep holding the key until the Philips Device Manager acknowledges your player and goes into recovery mode.

4Click the repair button and follow the instructions given by the Device Manager.

5After the player has been repaired, disconnect it from your PC and re-start.

There is no music on my player after transfer.

Are your songs in MP3 or WMA format?

Other formats will not playback on the player.

There is no picture on my player after transfer.

Are your pictures in JPEG format?

Pictures in other formats cannot be transferred to your player.

There is no video on my player after transfer.

Make sure you use the media converter (provided in the CD Rom) to convert the video clips into the readable format to the player.

If you transfer these converted video files into your PC, please move them into the VIDEO folder of your player otherwise your player cannot read the video clip.

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Contents
SA3104 SA3105 SA3114 SA3115 SA3124 SA3125 Need help? EuropeContents Update your player Hearing Safety Important safety informationGeneral maintenance Listen for reasonable periods of time Important for models supplied with headphonesCopyright information Modifications Data loggingDisposal of your old product Page Register your product Your new playerWhat’s in the box Getting started Overview of controls and connectionsInstall Main menuUse the supplied USB cable Battery level indicationConnect and charge Transfer EnjoyDetail operation ControlAdd songs to playlist on the go Find your musicPlaylist Transfer pictures from your computer to your player Picture libraryClear playlist on the go View picturesMedia Converter VideoTransfer videos from your computer to your player Video playback List of video files stored on the player is displayedDelete your recording RecordingsPlay back recordings Upload your recordings to the computer Connect the headphonesRadio Select your FM regionSettings Play a preset radio station and tune the station Settings Further Options Use your player to store and carry data filesUpdate your player Manually verify whether your firmware is up to dateTechnical data Page There is no music on my player after transfer Frequently asked questionsMy player cannot power on There is no picture on my player after transferSome songs do not show up or playback on the player My player hangsThere is no sound Page Abc
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