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Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
26
Chapter 3: - About Cisco Support Tools
Frequently Asked Questions
Contents
Main
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Table of Contents
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Organization
Related Documentation
Conventions
Obtaining Documentation
Cisco.com
Product Documentation DVD
Ordering Documentation
Documentation Feedback
Product Alerts and Field Notices
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Submitting a Service Request
Definitions of Service Request Severity
Obtaining Additional Publications and Information
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Chapter 1
New Features in this Release
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Chapter 2
Support Tools Requirements and Compatibility
Support Tools Node Requirements
Support Tools Node Compatibility with Cisco Unified Products and Product Components
Support Tools Node Hardware Requirements
Support Tools Server Requirements
Support Tools Server Hardware Requirements
Support Tools Server OS Requirements
Support Tools Server Network Requirements
Support Tools Server / Node Version Compatibility
Support Tools Port Requirements
Support Tools HTTP Server (Tomcat) HTTP and HTTPS Port
Support Tools Listening Port
Support Tools Dashboard Web Browser Requirements
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Chapter 3
About Cisco Support Tools
Key Features
Key Features
About Support Tools Components
The Support Tools Server
The Support Tools Node
About Support Tools Network Topology
Frequently Asked Questions
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Chapter 4
About Support Tools Utilities
Support Tools Utilities List
Web Tools
Trace and Log Tools
Cisco Common Tools
3rd Party Common Tools
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Privileged Utilities
Utility Installation Locations
Non-Dashboard Utilities
Command-Line vs GUI Access
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Chapter 5
Interactive Mode vs. Batch Mode
Working in Interactive Mode
Working in Batch Mode
Using Tools in Batch Mode
Pending Jobs
Canceling a Batch Mode Job
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Chapter 6
About Support Tools Security
Support Tools Security Features
Using IPSecurity with Support Tools
Automated IPSec Implementation
Manual IPSec Implementation
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Chapter 7
Installing Support Tools
About Installing Support Tools
Support Tools Installation Tasks
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Post-Installation Configuration
How to Collect Information for Support Tools Installation
How to Create Support Tools User Groups
To Create Support Tools User Groups
Creating Local Accounts on the Support Tools Server
How to Create the Distinguished User Account
How to Create the Distinguished User Account
How to Assign Directory Privileges to the Distinguished User
How to Install the Support Tools Server
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How to Install the Support Tools Node
How to Test the Support Tools Installation
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Chapter 8
Configuring Support Tools
About Configuring Support Tools
How to Modify Support Tools Basic Configuration
Communication Port
Location of the Support Tools Installation
Location of the Support Tools Repository
Support Tools Administrative Group
How to Disable Continuous Virus Scan for the Repository
How to Modify Processes and Services Listed in the Process Information List
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How to Configure SQL for Use with the System Interrogate Tool
Configuration of sysquery and Trace
Chapter 9
Uninstalling, Reinstalling and Upgrading Support Tools
How to Uninstall Support Tools
How to Reinstall Support Tools
Upgrading Support Tools
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Chapter 10
Using the Support Tools Dashboard
Accessing the Dashboard and Privileges
Accessing the Dashboard
Dashboard Privileges
Using the Dashboard for the First Time
Accessing Utilities in the Dashboard
Selecting a System to Work With in Interactive Mode
Adding a System to the System List
Navigating and Refreshing Pages in the Dashboard
How to Access the Support Tools Dashboard
How to Use the System Management Screen
To Add a Node to the System List
To Automatically Add CVP and Support Tools Server Nodes
To Test the Connection to a Node
To Delete a Node from the System List
Using the Select System Screen
Using the Select System Screen
Adding a Support Tools Node to the System List
How to End a Dashboard Session
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Part 5: Using Support Tools Web Tools
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Chapter 11
Using Support Tools Utilities from the Dashboard
How to Use the System Interrogate Screen
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To Retrieve System Information in Interactive Mode
To Retrieve System Information in Batch Mode
To Save System Information to a File
To Save Files Returned from a System Interrogate
How to Use the History Screens
To Set an Expiration Date for History Files
To View a Saved File
To View Diff Only for Registry Compare Files (Registry Compare - History Screen Only)
To Rename a File
To Delete a File
How to Use the Registry Screen
To use the Registry Screen
How to Use the Registry Compare Screen
To Compare the Current System to Another
To Compare the Current System to a Saved Registry File
To Compare Two Saved Registry Files
Understanding the Compare Registries Display
Viewing Registry Keys for Multiple Customer Instances
To Copy Key Values Between Registries and Files
To Save a Registry Comparison to a File
How to Use the Processes Screen
To View Processes
To Save a Process
To Terminate a Process
How to Use the Services Screen
To View Services
To Stop or Start a Service
To Save the Services List to a File
Trace and Log
How to Use the Create Log Group Screen
To Create a Log Group
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How to Use the Log Groups Screen
Viewing Log Groups
Editing Log Groups
Renaming Log Groups
Deleting Log Groups
How to Use the Create Trace Group Screen (Batch Mode)
Creating a Trace Group
How to Use the Create Trace Group Screen (Interactive Mode)
Creating a Trace Group
How to Use the Trace Groups Screen
Viewing a Trace Group's Settings
Viewing a Trace Group's File
Editing a Trace Group
Renaming Trace Groups
Deleting Trace Groups
Refreshing the Trace Groups Screen
How to Use the Schedule Trace Screen
Scheduling a Trace
About Log Collection
Products Supported for Log Collection
Collect Logs: General Steps
What are Merged Logs?
How to Use the Collect Logs Screen (Batch Mode)
To Create a Log Collection
How to Use the Log Collections Screen
To View Details of Log Collections
To Download Collected Logs
Log File Naming Conventions
To Delete a Log Collection
To Rename a Log Collection
How to Use the Collect Logs Screen (Interactive Mode)
To Create a Log Collection
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Chapter 12
Using Cisco Tools from a Command Line
Command-Line Mode vs Interactive Mode
Selecting a System to Use
Selecting a Different Application Server
Selecting a Different Target System
Viewing a list of targetable systems
Saving, Viewing, and Retrieving Files
Getting Help for Command Line Tools
Embedded Spaces
How to Use the Services Utility from a Command Line
To Access the Services Utility from a Command Line
Using the Services Utility from a Command Line
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Viewing and Stopping a Service - Examples
How to Use the Processes Utility from a Command Line
To Run the Processes Utility from a Command Line
Using the Processes Utility from a Command Line
Viewing and Killing a Service - Examples
How to Use the System Interrogate Utility from a Command Line
To Run the System Interrogate Utility from a Command Line
Using the System Interrogate Utility from a Command Line
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Viewing System Information - Examples
How to Use the Registry Utility from a Command Line
To Run the Registry Utility from a Command Line
Using the Registry Utility from a Command Line
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Viewing Registry Information - Examples
How to Use the Compare Registries Utility from a Command Line
To Run the Compare Registries Utility from a Command Line
Using the Compare Registries Utility from a Command Line
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Compare Registries - Examples
How to Use the Log Groups Utility from a Command Line
To Run the Log Groups Utility from a Command Line
Using the Log Groups Utility from a Command Line
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Creating a Log Group - Examples
How to Use the Log Collection Utility from a Command Line
To Run the Log Collection Utility from a Command Line
Using the Log Collection Utility from a Command Line
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Log Collection - Examples
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Part 6: Using Cisco Common Tools
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Chapter 13
Using Cisco Common Tools
How to Use the CICMan Utility
To Access CICMan from the Dashboard
To Access CICMan from a Command Line on a Node
Using CICMan - Command line Options
How to Use the CTITest Utility
To Access CTITest from the Dashboard
To Access CTITest from a Command Line on a Node
Using CTITest - Configuring
Using CTITest - Opening a Session
Using CTITest - Logging In
How to Use the DBDiff Utility
To Access DBDiff from the Dashboard
To Access DBDiff from a Command Line on a Node
Using DBDiff
How to Use the DumpCfg Utility
To Access DumpCfg from the Dashboard
To Access DumpCfg from a Command Line on a Node
Using DumpCfg
How to Use the ICMDBA Utility
Accessing ICMDBA
How to Use the MPTrace Utility
To Access MPTrace from the Dashboard
To Access MPTrace from a Command Line on a Node
Using MPTrace - Command Line Options
How to Use the NICROI Utility
To Access NICROI from the Dashboard
To Access NICROI from a Command Line on a Node
Using Tracing in NICROI
Capturing NICROI Data to niclog.xxx
Capturing NICROI Data to Roilog.txt
Copying NICROI Log Files
Setting the Download Directory
Transferring Files
How to Use the NMStart Utility
To Access NMStart from the Dashboard
To Access NMStart from a Command Line on a Node
Using NMStart
How to Use the NMStop Utility
To Access NMStop from the Dashboard
To Access NMStop from a Command Line on a Node
Using NMStop
How to Use the OPCTest Utility
To Access OPCTest from the Dashboard
To Access OPCTest from a Command Line on a Node
Using OPCTest
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Example
Debug Information
Exiting and Quitting OPCTest
How to Use the Procmon Utility
To Access Procmon from the Dashboard
To Access Procmon from a Command Line on a Node
Using Procmon
Procmon Basic Commands
Procmon Process-Specific and Troubleshooting Commands
How to Use the RTRTrace Utility
Accessing RTRTrace
How to Use the RTTest Utility
To Access RTTest from the Dashboard
To Access RTTest from a Command Line on a Node
Using RTTest
Status Output: Process
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Status Output: Controller
Status Output: Peripheral
Parameter Descriptions
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Turning up ICM Call Router Tracing with RTTest
Turning Off Debug Tracing in RTTest
Ending an RTTest Session
How to Use the SS7NICTrace Utility
Accessing SS7NICTrace
How to Use the VRUTrace Utility
To Access VRUTrace from the Dashboard
To Access VRUTrace from a Command Line on a Node
Using VRUTrace - Command Line Options
VRUTrace Examples
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Part 7: Using 3rd Party Common Tools
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Chapter 14
Using 3rd Party Common Tools
Arp -a
cat
To Access CAT from the Dashboard
Using CAT - Command Line Options
chmod
To Access CHMOD from the Dashboard
Using CHMOD - Command Line Options
cp
To Access CP from the Dashboard
Using CP - Command Line Options
df
To Access DF from the Dashboard
Using DF - Command Line Options
diff
To Access Diff from the Dashboard
Using Diff - Command Line Options
du
To Access DU from the Dashboard
Using DU - Command Line Options
fgrep
To Access FGrep from the Dashboard
Using FGrep - Command Line Options
FindStr
To Access Findstr from the Dashboard
Using Findstr - Command Line Options
grep
To Access Grep from the Dashboard
Using Grep - Command Line Options
head
To Access Head from the Dashboard
Using Head - Command Line Options
IPConfig /all
ISQL
To Access ISQL from the Dashboard
Using ISQL
ISQLW
Accessing ISQL/W
ls
To Access LS from the Dashboard
Using LS - Command Line Options
mv
To Access MV from the Dashboard
Using MV - Command Line Options
NBTStat
To Access NBTStat from the Dashboard
Using NBTStat - Command Line Options
Net Session
Net Statistics Server
Net Statistics Workstation
NetStat
To Access NetStat from the Dashboard
Using NetStat - Command Line Options
NSLookUp
To Access NSLookup from the Dashboard
Using NSLookup - Command Line Options
PathPing
To Access PathPing from the Dashboard
Using PathPing - Command Line Options
Ping
To Access Ping from the Dashboard
Using Ping - Command Line Options
PStat
rm
To Access RM from the Dashboard
Using RM - Command Line Options
Route -PRINT
Shutdown Tool
StopShut
To Access Stopshut from the Dashboard
Using Stopshut - Command Line Options
SQLEW
Accessing SQLEW
Strings
To Access Strings from the Dashboard
Using Strings - Command Line Options
tail
To Access Tail from the Dashboard
Using Tail - Command Line Options
touch
To Access Touch from the Dashboard
Using Touch - Command Line Options
Tracert
To Access Tracert from the Dashboard
Using Tracert - Command Line Options
wc
To Access WC from the Dashboard
which
To Access Which from the Dashboard
Using Which - Command Line Options
Winmsd
Accessing WinMSD
NetshDump
Bootcfgqry
Defraganalyze
Defragreport
Driverquery
Eventtriggers
To Access Eventtriggers from the Dashboard
Using Eventtriggers - Command Line Options
Getmac
Logman
To Access Logman from the Dashboard
Logman - Command Line options
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Openfiles
Relog
To Access Relog from the Dashboard
Using Relog - Command Line Options
SC
Schtasks
To Access Schtasks from the Dashboard
Using Schtasks - Command Line Options
SysteminfoTable
SysteminfoList
SysteminfoCSV
Taskkill
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TasklistTable
Tasklist
TasklistCSV
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Chapter 15
Starting and Stopping Support Tools Server/Node Processes
How to Stop and Start the Support Tools Dashboard/Cisco CCBU Support Tools HTTP Server (Tomcat)
How to Stop and Start the Support Tools Server
How Stop and Start the Node Agent Service
How to Enable/Disable the STPA Process
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Chapter 16
How to View Support Tools Logs
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Chapter 17
IPSec Settings and Procedures
How to Examine Your IPSec Policy
How to Verif the PreShared Key
How to Enable/Disable the IPSec Policy
How to Correlate the Support Tools Port Against Ports in the IPSec policy
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Chapter 18
How to Modify the Login Screen Disclaimer
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Support Tools Troubleshooting
Installation Problems
Install Hangs
Support Tools Fails to Install
Chapter 20 Troubleshooting
Support Tools Installs Disabled
Dashboard Troubleshooting
Connection Problems
Action:
Login Problems
Symptom:
Message:
Cause:
Action:
Utility Problems
Error When Selecting Host
Utilities Missing
Error Processing Request
Dashboard Problems
Dashboard Will Not Load
Dashboard Online Help Does Not Display
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Index