Cisco Systems 2.1(1) manual About Support Tools Components, Key Features

Chapter 3: - About Cisco Support Tools

About Support Tools Components

–ICM Loggers

–ICM Peripheral Gateways (PGs)

–ICM Admin Workstations (AWs)

–CTI Object Server (CTIOS)

–Cisco Collaboration Server (CCS)

–Cisco Unified Contact Center Express (CRS)

–Cisco Unified IP IVR (CRS)

–Cisco Agent Desktop (CAD)

–Cisco Security Agent (CSA)

–Customer Voice Portal (CVP)

–Cisco Email Manager (CEM)

–Cisco Media Blender (CMB)

–Cisco CallManager (CCM)

•Create enhanced time-synchronized merged logs across different servers.

•Set trace levels trace levels on different applications for a duration of time, then collect logs against that application.

•Run a majority of the tools in either Interactive Mode (where one system is immediately selected and queried) or Batch Mode (where several systems can be scheduled to be queried at some point in the future).

Key Features

About Support Tools Components

Support Tools uses a client/server architecture to support remote systems running Cisco Unified application software. The architecture is comprised of the Support Tools Server and the Support Tools Node. The server and node connect using TCP/IP and can exchange large volumes of messages with only a minimal impact to system performance.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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