Table of Contents
Preface ...........................................................................................................................................................1
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................2
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................2
Obtaining Documentation...........................................................................................................................3
Cisco.com..............................................................................................................................................3
Product Documentation DVD.................................................................................................................4
Ordering Documentation........................................................................................................................4
Documentation Feedback...........................................................................................................................4
Product Alerts and Field Notices ...............................................................................................................5
Cisco Product Security Overview...............................................................................................................5
Reporting Security Problems in Cisco Products ...................................................................................5
Obtaining Technical Assistance..................................................................................................................6
Cisco Technical Support & Documentation Website..............................................................................6
Submitting a Service Request...............................................................................................................7
Definitions of Service Request Severity.................................................................................................7
Obtaining Additional Publications and Information.....................................................................................8

Part 1. Support Tools 2.1(1) Features, Compatibility, and Requirements................................11

1. New Features in this Release...................................................................................................................13
2. Support Tools Requirements and Compatibility........................................................................................15
Support Tools Node Requirements...........................................................................................................15
Support Tools Node Compatibility with Cisco Unified Products and Product Components.................15
Support Tools Node Hardware Requirements.....................................................................................16
Support Tools Node Software Requirements.......................................................................................16
Support Tools Server Requirements.........................................................................................................16
Support Tools Server Hardware Requirements...................................................................................16
Support Tools Server OS Requirements..............................................................................................17
Support Tools Server Network Requirements......................................................................................17
Support Tools Server / Node Version Compatibility..................................................................................17
Support Tools Port Requirements.............................................................................................................17
Support Tools HTTP Server (Tomcat) HTTP and HTTPS Port............................................................17
Support Tools Listening Port................................................................................................................18
Support Tools Dashboard Web Browser Requirements...........................................................................18

Part 2. Support Tools Overview...................................................................................................19

3. About Cisco Support Tools........................................................................................................................21
Key Features............................................................................................................................................21
Key Features........................................................................................................................................22
About Support Tools Components............................................................................................................22
The Support Tools Server....................................................................................................................23
The Support Tools Node......................................................................................................................23
About Support Tools Network Topology....................................................................................................23
Frequently Asked Questions.....................................................................................................................24
4. About Support Tools Utilities.....................................................................................................................27
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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