Note: If you plan on using the Cisco Security Agent (CSA) you can only change the drive
letter and must leave the remaining default path information. This is because CSA security
rules are written specifically based on the path names.
•Network Time Server: Specify the static IP address or fully-qualified DNS of your network
time server. Also specify the frequency (in minutes) with which this machine should reconcile
its clock against the network time server.
Note: As necessary, this value can also be modified after installation.
•IPSec Preshared Key: For Windows 2003 installs only, you have the option of entering an
IPSec key that authenticates the Support Tools Server to individual nodes. Keys are
case-sensitive and limited to 256 characters. You can use any character except single and
double quotation marks, back slash, and pipe.
Note: If an IPSec policy is already assigned on you machine, you will not be prompted to
enter a preshared key. For more, see Automated IPSec Implementation (page 44).
Step 7 When the installation is complete, click Finish.
Step 8 Depending on your local machine's configuration, you may be prompted by the installer to
reboot the machine to complete the installation. The Support Tools Node will start automatically
upon reboot.
Step 9 If you stopped the Cisco Security Agent for the installation, start its service and set the service
startup type to Automatic.
How to Test the Support Tools Installation
After installing Support Tools, you should test your installation by:
•Accessing the Support Tools Dashboard.
•Testing the connection to Support Tools Nodes.
Step 1 Access the Support Tools Dashboard
a. Open a Web browser and in the Address line, enter: http://
<hostname_or_ip_address>:<Tomcat_HTTP_port>.
Note: The Cisco CCBU Support Tools HTTP Server (Tomcat) default http port is 8188. This
default can be modified during installation.
b. Press <Enter>. The Support Tools Dashboard Login screen opens.
c. In the Login Name field, enter <Windows_domain>\<Windows_username>. For
example, my_domain\my_username.
d. In the Password field, enter your Windows password (case-sensitive)
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 7: - Installing Support Tools
How to Create the Distinguished User Account