Cisco Systems 2.1(1) How to View Support Tools Logs, How to View Support ToolsInstall Logs, 255

Chapter 16

How to View Support Tools Logs

How to View Support ToolsInstall Logs

When you install Support Tools, two log files that are created:

•C:\Temp\SupportTools_Setup.log This is the general Support Tools install log file. If there are any problems installing Support Tools, this would be the first place the support staff or development would look.

•C:\Temp\CiscoUnifiedIPSEC_ST_Configure.log This is the log file associated with

configuring IPSEC. Since IPSEC is configured via it’s own VBScript file, it has it’s own log file. If there are any IPSEC errors, this would be a good place to look for more information.

How to View Support Tools Server and STNA Log Files

When Support Tools is running, it creates log files, which are stored at <installDirectory>\SupportTools\logs There are two kinds of log files: status and history files.

How to View STPA Log Files

When the STPA is running, it also creates log files. These are stored at <installDirectory>\CVP\STPA\logs There are two kinds of log files: status and history files.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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