Cisco Systems 2.1(1) To Access CTITest from a Command Line on a Node, Using CTITest Configuring

Chapter 13: - Using Cisco Common Tools

How to Use the CTITest Utility

Note: When entering arguments, the ctitest command is already implied. Do not enter it in the Arguments field.

Step 4 Specify the command duration time or accept the default (60 seconds). This is the amount of time the command will attempt to run before terminating.

Step 5 If desired, check Elevate Command Priority. This ensures the command will run regardless of the level of server activity.

Step 6 Click the Run button.

To Access CTITest from a Command Line on a Node

From a command-line on a CTIOS PG, you can access CTITest from any location on the local physical drive. For example:

c:\>ctitest

d:\temp>ctitest

Using CTITest - Configuring

Starting CTITest requires:

•The CTI Server (PG) IP address

•The socket number

•The agent ID and login information

Note: In addition to ctitest.exe, trace dll (icrmsgs.dll) is also located in the <icm_root>\bin directory. Because icrmsgs.dll is an active services file, it is recommended that these two files be copied into separate directory.

Step 1 Set up a profile which consists of settings used as input to CTITest. To initiate a new profile, start the CTITest with the following command: c:\abc\>ctitest /p <profile name>

Step 2 Configure the CTI Server and socket where the CTITest connects to:

1.Configuring Side A CTI Server: Run the following command to configure the CTI Server Side A for the CTITest.

c:\abc\>ctitest: config /hostA <ctiserver_hostnameA> /portA <ctiserver_portA>

2.Configuring Side B CTI Server: Run the following command to configure the CTI Server Side B for the CTITest if you have a duplex configuration.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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