Cisco Systems 2.1(1) manual How to Disable Continuous Virus Scan for the Repository, TCP/IP Port

Chapter 8: Configuring Support Tools

How to Disable Continuous Virus Scan for the Repository

Note: The password for the Designated User is not stored in the registry. It must be modified (if desired) via the Windows User Panel.

TCP/IP Port

(should never be changed) This value is stored in the Windows registry in: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CCBU\Support Tools\AppServer\Port This value can be changed, but it must be changed to the same value on all Support Tools Servers and Nodes.

How to Disable Continuous Virus Scan for the Repository

Support Tools writes a large number of files (.log, .txt, .xml, and .zip) to the Repository in the course of normal use. The quantity of these files, if used in conjunction with continuous virus scanning, could result in a negative impact on performance.

If this performance degradation is not acceptable then you can restrict continuous virus scanning in the Repository directory and its subdirectories to known file types only (which should omit

.log and .txt files from scanning).

If performance degradation persists, then :

•Exclude the Repository directory and its subdirectories from continuous virus scans run on the Support Tools Server and Node machines. Instead, limit scans on these directories to a nightly basis.

•After disabling virus scanning for the Repository directory and its subdirectories, use NTFS directory security to limit full access to these directories to administrators, NT Authority\System, NT Authority\Service and any other distinguished users that require direct access to these directories.

Warning: Steps A and B above should be used in concert with each other; that is, do not disable continuous virus scanning without also implementing NTFS directory security on the affected directories.

The default location of the Support Tools Repository on both the server and node is <support_tools_root>\Repository.

How to Modify Processes and Services Listed in the Process Information List

The process information list stores information about specific processes and services. The information from this file is then displayed to Support Tools users when they use the Processes and Services utility.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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