Note: The password for the Designated User is not stored in the registry. It must be modified
(if desired) via the Windows User Panel.

TCP/IP Port

(should never be changed) This value is stored in the Windows registry in:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CCBU\Support
Tools\AppServer\Port This value can be changed, but it must be changed to the same value on
all Support Tools Servers and Nodes.
How to Disable Continuous Virus Scan for the Repository
Support Tools writes a large number of files (.log, .txt, .xml, and .zip) to the Repository in the
course of normal use. The quantity of these files, if used in conjunction with continuous virus
scanning, could result in a negative impact on performance.
If this performance degradation is not acceptable then you can restrict continuous virus scanning
in the Repository directory and its subdirectories to known file types only (which should omit
.log and .txt files from scanning).
If performance degradation persists, then :
•Exclude the Repository directory and its subdirectories from continuous virus scans run on
the Support Tools Server and Node machines. Instead, limit scans on these directories to a
nightly basis.
•After disabling virus scanning for the Repository directory and its subdirectories, use NTFS
directory security to limit full access to these directories to administrators, NT
Authority\System, NT Authority\Service and any other distinguished users that require direct
access to these directories.
Warning: Steps A and B above should be used in concert with each other; that is, do not
disable continuous virus scanning without also implementing NTFS directory security on
the affected directories.
The default location of the Support Tools Repository on both the server and node is
<support_tools_root>\Repository.

How to Modify Processes and Services Listed in the Process Information List

The process information list stores information about specific processes and services. The
information from this file is then displayed to Support Tools users when they use the Processes
and Services utility.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 8: Configuring Support Tools
How to Disable Continuous Virus Scan for the Repository