How to Create the Distinguished User Account
Before installing the Support Tools Server, on the machine on which the Support T ools Serv er
will be installed, create a local or domain account to be used for the Cisco CCBU Support Tools
HTTP Server (Tomcat) service.
Note: This account is only used to run the Cisco CCBU Support Tools HTTP Server (Tomcat)
Service and should not be an administrator or user account for any other purpose. Create a local
account since this will restrict access of the Cisco CCBU Support Tools HTTP Server (Tomcat)
Service to the one machine. In some scenarios using a local account for the service will prevent
users from authenticating with a domain account. If this condition exists, you will need to use
a domain account instead.
How to Assign Directory Privileges to the Distinguished User
If your Support Tools Server uses NTFS directory security that limits directory access to specific
users, after installing the Support Tools Server, ensure that, in addition to the <machine>\System
account, the distinguished user for the Cisco CCBU Support Tools HTTP Server (Tomcat)
Service has the following privileges to the Support Tools root directory and all of its
subdirectories:
•Modify
•Read & Execute
•List Folder Contents
•Read
•Write
For example, If the Distinguished User specified during installation is
my_domain\tomcat_svc_acct, then my_domain\tomcat_svc_acct must be given the rights
listed above to the Support Tools root directory and all of its subdirectories.
See your Windows documentation for instructions on granting NTFS security privileges.
How to Install the Support Tools Server
You can install the Support Tools Server on an y serv er with access to your ICM system. Before
installing the Support Tools Server, ensure that the machine meets the prerequisite hardware
and software requirements.
Warning: In some instances, the Support Tools Server and Node installation may require
a reboot to complete. For this reason, you should perform the installation during a regular
maintenance period when the machine is in off-production mode.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 7: - Installing Support Tools
How to Create the Distinguished User Account