Support Tools Utilities List........................................................................................................................27
Web Tools............................................................................................................................................28
Trace and Log Tools.............................................................................................................................28
Cisco Common Tools...........................................................................................................................29
3rd Party Common Tools.....................................................................................................................30
Privileged Utilities.....................................................................................................................................35
Utility Installation Locations......................................................................................................................36
Non-Dashboard Utilities............................................................................................................................37
Command-Line vs GUI Access................................................................................................................37
5. Interactive Mode vs. Batch Mode..............................................................................................................39
Working in Interactive Mode.....................................................................................................................39
Working in Batch Mode............................................................................................................................39
Using Tools in Batch Mode..................................................................................................................40
Pending Jobs............................................................................................................................................40
Canceling a Batch Mode Job...............................................................................................................40
6. About Support Tools Security....................................................................................................................43
Support Tools Security Features..............................................................................................................43
Using IPSecurity with Support Tools.........................................................................................................44
Automated IPSec Implementation.......................................................................................................44
Manual IPSec Implementation.............................................................................................................45
Part 3. Installing, Upgrading and Configuring Support Tools...................................................477. Installing Support Tools.............................................................................................................................49
About Installing Support Tools..................................................................................................................49
Support Tools Installation Tasks...........................................................................................................49
Post-Installation Configuration.............................................................................................................51
How to Collect Information for Support Tools Installation.........................................................................51
How to Create Support Tools User Groups..............................................................................................52
To Create Support Tools User Groups.................................................................................................53
Creating Local Accounts on the Support Tools Server........................................................................53
How to Create the Distinguished User Account.......................................................................................53
How to Create the Distinguished User Account...................................................................................54
How to Assign Directory Privileges to the Distinguished User.............................................................54
How to Install the Support Tools Server...................................................................................................54
How to Install the Support Tools Node.....................................................................................................57
How to Test the Support Tools Installation................................................................................................58
8. Configuring Support Tools.........................................................................................................................61
About Configuring Support Tools..............................................................................................................61
How to Modify Support Tools Basic Configuration....................................................................................62
Communication Port ...........................................................................................................................62
Location of the Support Tools Installation............................................................................................62
Location of the Support Tools Repository............................................................................................62
Support Tools Administrative Group....................................................................................................62
Tomcat Designated User.....................................................................................................................62
TCP/IP Port .........................................................................................................................................63
How to Disable Continuous Virus Scan for the Repository.......................................................................63
How to Modify Processes and Services Listed in the Process Information List.......................................63
How to Configure SQL for Use with the System Interrogate Tool.............................................................66
Configuration of sysquery and Trace........................................................................................................66
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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