Support Tools Utilities List

27

Web Tools

28

Trace and Log Tools

28

Cisco Common Tools

29

3rd Party Common Tools

30

Privileged Utilities

35

Utility Installation Locations

36

Non-Dashboard Utilities

37

Command-Line vs GUI Access

37

5. Interactive Mode vs. Batch Mode

39

Working in Interactive Mode

39

Working in Batch Mode

39

Using Tools in Batch Mode

40

Pending Jobs

40

Canceling a Batch Mode Job

40

6. About Support Tools Security

43

Support Tools Security Features

43

Using IPSecurity with Support Tools

44

Automated IPSec Implementation

44

Manual IPSec Implementation

45

Part 3. Installing, Upgrading and Configuring Support Tools

47

7. Installing Support Tools

49

About Installing Support Tools

49

Support Tools Installation Tasks

49

Post-Installation Configuration

51

How to Collect Information for Support Tools Installation

51

How to Create Support Tools User Groups

52

To Create Support Tools User Groups

53

Creating Local Accounts on the Support Tools Server

53

How to Create the Distinguished User Account

53

How to Create the Distinguished User Account

54

How to Assign Directory Privileges to the Distinguished User

54

How to Install the Support Tools Server

54

How to Install the Support Tools Node

57

How to Test the Support Tools Installation

58

8. Configuring Support Tools

61

About Configuring Support Tools

61

How to Modify Support Tools Basic Configuration

62

Communication Port

62

Location of the Support Tools Installation

62

Location of the Support Tools Repository

62

Support Tools Administrative Group

62

Tomcat Designated User

62

TCP/IP Port

63

How to Disable Continuous Virus Scan for the Repository

63

How to Modify Processes and Services Listed in the Process Information List

63

How to Configure SQL for Use with the System Interrogate Tool

66

Configuration of sysquery and Trace

66

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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Cisco Systems 2.1(1) manual Part 3. Installing, Upgrading and Configuring Support Tools