Part 7: Using 3rd Party Common Tools
3rd Party Common Tools are a set of third-party utilities, present on all or most Windows/ICM
systems, that may be useful when troubleshooting ICM components. For the sake of convenience,
the Support Tools Dashboard provides direct access to these utilities through its interface.
Note: This guide does not provide detailed documentation on using third-party tools. In all
cases, extensive documentation is available from a variety of sources, including user guides,
the Web, and from the tools themselves. For those third-party utilities on which Cisco-specific
documentation does exist on http://www.cisco.com, links have been provided.
These GUI-based third-party tools include:
•isql/w
•sqlew
•winmsd
Almost all 3rd Party Common Tools are installed on all Support Tools nodes/Windows OSs.
Several (see the table in the next section) may be particular to SQL Server installations.
Most 3rd Party Common Tools are command-line based, and can be run from either the Support
Tools Dashboard or from an individual node. Command-line access to individual nodes can be
local or remote (via methods like TelNet, pcAnywhere, etc.).
Several 3rd Party Common Tools are GUI-based. While menu commands for these utilities
appear in the Support Tools Dashboard, they cannot in fact be launched from there. Access to
these tools is limited to the individual node (either locally or via remote GUI such as
pcAnywhere).
Table 16: 3rd Party Common Tools At a Glance
Supported Node Operating
Systems:
Description:Utility Name:
Windows 2000, Windows
2003, Windows XP
Use to find the media access control address
of a host on the same physical network.
Arp-a
Windows 2000, Windows
2003, Windows XP
Use the CAT utility to display, print, and
combine files. Equivalent of the DOS type
command.
cat
Windows 2000, Windows
2003, Windows XP
Use to change file permissions. Equivalent of
the DOS attrib command.
chmod
Windows 2000, Windows
2003, Windows XP
Equivalent of the DOS copy command.cp
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