Part 7: Using 3rd Party Common Tools

3rd Party Common Tools are a set of third-party utilities, present on all or most Windows/ICM systems, that may be useful when troubleshooting ICM components. For the sake of convenience, the Support Tools Dashboard provides direct access to these utilities through its interface.

Note: This guide does not provide detailed documentation on using third-party tools. In all cases, extensive documentation is available from a variety of sources, including user guides, the Web, and from the tools themselves. For those third-party utilities on which Cisco-specific documentation does exist on http://www.cisco.com, links have been provided.

These GUI-based third-party tools include:

isql/w

sqlew

winmsd

Almost all 3rd Party Common Tools are installed on all Support Tools nodes/Windows OSs. Several (see the table in the next section) may be particular to SQL Server installations.

Most 3rd Party Common Tools are command-line based, and can be run from either the Support Tools Dashboard or from an individual node. Command-line access to individual nodes can be local or remote (via methods like TelNet, pcAnywhere, etc.).

Several 3rd Party Common Tools are GUI-based. While menu commands for these utilities appear in the Support Tools Dashboard, they cannot in fact be launched from there. Access to these tools is limited to the individual node (either locally or via remote GUI such as pcAnywhere).

Table 16: 3rd Party Common Tools At a Glance

Utility Name:

Description:

Supported Node Operating

 

 

Systems:

Arp-a

Use to find the media access control address

Windows 2000, Windows

 

of a host on the same physical network.

2003, Windows XP

cat

Use the CAT utility to display, print, and

Windows 2000, Windows

 

combine files. Equivalent of the DOS type

2003, Windows XP

 

command.

 

chmod

Use to change file permissions. Equivalent of Windows 2000, Windows

 

the DOS attrib command.

2003, Windows XP

cp

Equivalent of the DOS copy command.

Windows 2000, Windows

 

 

2003, Windows XP

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