Cisco Systems 2.1(1) manual Cisco Common Tools

Chapter 4: About Support Tools Utilities

			Support Tools Utilities List
Utility Name:	Description:	Installed On:	Dashboard
			Privileged Users
			Only:
Schedule Trace	Schedule the changing of trace levels.	All Support Tools nodes	X
Collect Logs	Collect and view log files from ICM and	All Support Tools nodes	X
	related Cisco products.

Cisco Common Tools

The following Support Tools utilities were created by Cisco specifically for use with ICM. Most can be run both from within the Dashboard interface, or from an external command line.

Tool Name: Description:	Installed On:	Dashboard External
		Privileged	GUI--No
		Users	Dashboard or
		Only:	Command-Line
			Access:

cicman	Use on a NAM CallRouter to view and set NAM	NAM Call Routers
	to CICM session information.
ctitest	Use for debugging or demonstration in a Cisco ICM CTIOS PGs		X
	CTI environment. Can be used in place of an
	Interactive CTI client application.
dbdiff	Third-party (Microsoft) tool to compare database	Nodes on which SQL
	tables. Invoked with the diffconfig.bat tool.	Server is installed
dumpcfg	Dump Config ICM audit utility. Use to analyze the	Loggers (but can be
	ICM Config_Message_Log table. Allows you to	run from any ICM
	determine WHO did WHAT, WHEN, from	component)
	WHERE, using WHICH program.
icmdba	ICM Database Administration tool. Use to create,	AWs, Loggers (ICM	X	X
	monitor, and edit ICM databases, including Logger, components with DBs)
	HDS, and AWDB databases. ICMDBA is also used
	to manage various SQL Server operating
	parameters.
mptrace	Use to provide a playback from the Nortel Meridian MerPim PGs
	Automatic Call Distributor (ACD) to troubleshoot
	potential issues.
nicroi	NIC Remote Operator Interface. Use to configure	Routers for customers X

and debug the (old-style DOS-based) AT&T NIC. running an AT&T NIC Often invoked with the NIC.BAT batch program.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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