Cisco Systems 2.1(1) Obtaining Technical Assistance

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Note: We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example,

GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with

information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your

correspondence with PSIRT is the one linked in the Contact Summary section of the Security

Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone

numbers before sending any sensitive material to ﬁnd other means of encrypting the data.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco

Technical Support & Documentation website on Cisco.com features extensive online support

resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance

Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service

contract, contact your reseller.

The Cisco Technical Support & Documentation website provides online documents and tools

for troubleshooting and resolving technical issues with Cisco products and technologies. The

website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a

Cisco.com user ID and password. If you have a valid service contract but do not have a user ID

or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note: Use the Cisco Product Identiﬁcation (CPI) tool to locate your product serial number

before submitting a web or phone request for service. You can access the CPI tool from the

Cisco Technical Support & Documentation website by clicking the Tools & ResourcesTools.

Choose Cisco Product Identiﬁcation Tool from the Alphabetical Index drop-down list, or

click the Cisco Product Identiﬁcation Tool RMAs. The CPI tool offers three search options:

by product ID or model name; by tree view; or for certain products, by copying and pastingshow

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

Preface

Obtaining Technical Assistance