Cisco Systems 2.1(1) Below is list of frequently used commands in CTITest, Command Parameters

Chapter 13: - Using Cisco Common Tools

How to Use the CTITest Utility

Syntax: CTITest: login /? usage: agent_login ID PASSWORD [/periph N] [/ instrument N] [/reason N] [/position N] [/supervisor N] [/auctoIN] [/ manualIN] [/skill N[.pri] [/skill N[.pri]] ]

Based on the type and configuration of the ACD, you need to provide these parameters for a successful login. Once connected, you can change agent states, answer call, transfer call, make call, conference, etc. using CTITest.

Using CTITest - Logging In

Below is list of frequently used commands in CTITest:

Command:	Parameters:
agent_login (login)	ID PASSWORD [/periph n] [/instrument N] [/reason N] [/
	position N] [/supervisor N] [/autoIN] [/manualIN] [/skill
	N[.pri] [/skill N[.pri]] ...]
agent_logout (logout)	[/agentID ID] [/password] [/periph n] [/instrument N] [/
	reason N] [/skill N[.pri] [/skill N[.pri]] ...]
agent_not_ready (not_ready)	[/agentID ID] [/periph n] [/instrument N] [/reason N] [/skill
	N[.pri] [/skill N[.pri]] ...]
agent_ready (ready)	[/agentID ID] [/periph n] [/instrument N] [/reason N] [/
	autoIN] [/manualIN] [/skill N[.pri] [/skill N[.pri]] ...]
agent_work_not_ready (wrapup)	[/agentID ID] [/periph N] [/instrument N] [/reason N] [/skill
	N[.pri] [/skill N[.pri]] ...]
agent_work_ready (callwork)	[/agentID ID] [/periph N] [/instrument N] [/reason N] [/skill
	N[.pri] [/skill N[.pri]] ...]
answer_call (answer)	[/periph N] [/callid CALLID.DEVID] [/stack N] [/instrument
	N]
autoanswer	[/on] [/off]
clear_call (clear)	[/periph N] [/callid N.devid] [/stack N]
conference_call (conf)	[/periph N] [/active CALLID.DEVID] [/held CALLID.DEVID] [/
	stack ACTIVE HELD] [/blind DN] [/placement TYPE] [/manner
	TYPE] [/alertRings N] [/callopt TYPE] [/TG N] [/SG N] [/
	authorize code] [/account code]
consult_call (cc)	DN [/periph N] [/instrument N] [/callid N.devid] [/stack N]
	[/placement TYPE] [/manner TYPE] [/transfer] [/conference]

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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