Syntax: CTITest: login /? usage: agent_login ID PASSWORD [/periph N] [/
instrument N] [/reason N] [/position N] [/supervisor N] [/auctoIN] [/
manualIN] [/skill N[.pri] [/skill N[.pri]] ]
Based on the type and configuration of the ACD, you need to provide these parameters for a
successful login. Once connected, you can change agent states, answer call, transfer call, make
call, conference, etc. using CTITest.
Using CTITest - Logging In
Below is list of frequently used commands in CTITest:
Parameters:Command:
ID PASSWORD [/periph n] [/instrument N] [/reason N] [/
position N] [/supervisor N] [/autoIN] [/manualIN] [/skill
N[.pri] [/skill N[.pri]] ...]
agent_login (login)
[/agentID ID] [/password] [/periph n] [/instrument N] [/
reason N] [/skill N[.pri] [/skill N[.pri]] ...]
agent_logout (logout)
[/agentID ID] [/periph n] [/instrument N] [/reason N] [/skill
N[.pri] [/skill N[.pri]] ...]
agent_not_ready (not_ready)
[/agentID ID] [/periph n] [/instrument N] [/reason N] [/
autoIN] [/manualIN] [/skill N[.pri] [/skill N[.pri]] ...]
agent_ready (ready)
[/agentID ID] [/periph N] [/instrument N] [/reason N] [/skill
N[.pri] [/skill N[.pri]] ...]
agent_work_not_ready (wrapup)
[/agentID ID] [/periph N] [/instrument N] [/reason N] [/skill
N[.pri] [/skill N[.pri]] ...]
agent_work_ready (callwork)
[/periph N] [/callid CALLID.DEVID] [/stack N] [/instrument
N]
answer_call (answer)
[/on] [/off]autoanswer
[/periph N] [/callid N.devid] [/stack N]clear_call (clear)
[/periph N] [/active CALLID.DEVID] [/held CALLID.DEVID] [/
stack ACTIVE HELD] [/blind DN] [/placement TYPE] [/manner
conference_call (conf)
TYPE] [/alertRings N] [/callopt TYPE] [/TG N] [/SG N] [/
authorize code] [/account code]
DN [/periph N] [/instrument N] [/callid N.devid] [/stack N]
[/placement TYPE] [/manner TYPE] [/transfer] [/conference]
consult_call (cc)
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 13: - Using Cisco Common Tools
How to Use the CTITest Utility