To Create Support Tools User Groups

Support Tools assigns privilege based on regular Windows user groups. This can be either a
local group you define on the Support Tools Server machine or a domain group you define using
Active Directory.
During the Support Tools Server installation, you are prompted to enter the name of one (and
only one) Windows user group that will serve as the Support Tools privileged group. Users in
all other groups are treated as regular Support Tools users.
Note:
•The privileged user group name is case-sensitive. It must match in case its corresponding
Windows user group name.
•All Support Tools users must be members of the Windows Everyone group; anonymous users
will not have access to Support Tools.
After installation, if necessary, you can modify the privileged group name by running the
Support Tools Server configuration.

Creating Local Accounts on the Support Tools Server

To ensure you have local access to the Support Tools Dashboard in situations when network
authentication is unavailable (for example, due to a downed network or authentication server)
it is a good idea to create one or more local user accounts on the Support Tools Server.
To ensure full access to all utilities, these local accounts should be made members of a local
user group named identically to your Support Tools privileged user group.
When logging into the Dashboard using a local account, enter <hostname>\<Windows_username>
as your username; for example, my_server\my_username.
How to Create the Distinguished User Account
The Support Tools Server installs the Cisco CCBU Support Tools HTTP Serv er (T omcat) which
runs as a service. This service must run as a distinguished user. To do this:
1. Prior to installing the Support Tools Server, create the Distinguished User account as
described below.
2. After installing the Support Tools Server, assign the Distinguished User the requisite
directory privileges as described below.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 7: Installing Support Tools
How to Create the Distinguished User Account