For each process or service defined therein, the file includes:
•The name of the process or service
•Whether the process is known, unknown, or critical
•Explanatory text about the process
Out-of-the-box, the process information list includes information on the following processes:
•All Cisco processes are identified as Known.
•Certain critical Microsoft OS-related processes are identified as Critical.
•Certain SQL and common Microsoft processes are identified as Known.
As desired, you can modify the process information list to add new information about processes
or services. For example, if you are running a virus checker, you may want to tag it as critical.
Note:
•Services are listed only if they have a known name. The known name is derived from the
.exe file name of the service. For example, the process named "tomcat.exe" is also the service
"Cisco Support Tools HTTP Service". Prior to making additions or modifications of a service
be sure to correlate the .exe file name of the service with the service name.
•Do not modify systemlist.xml file. Changes to this file are not supported by Cisco.
Step 1 Use a text editor to open processinfo.xml located on the Support Tools Server at
<support_tools_root>\repository\system files\
Note: Only the processinfo.xml file on the server needs to be modified. The server pushes the
modified file out to all Support Tools nodes connected to the server.
If you have multiple Support Tool Servers then you should make the same modifications to all
servers if the servers connect to the same nodes. Otherwise the processinfo.xml on the
nodes may be different, depending on which server they are currently connected.
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
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Chapter 8: - Configuring Support Tools
How to Disable Continuous Virus Scan for the Repository