When an Error Message Appears, 172 | Ricoh IS300e manual

Appendix

When an Error Message Appears

When an error message appears, see the following lists of error messages to find possible causes of the error, and take the steps necessary to eliminate the cause of the error.

The lists are classified into several categories such as “Scanner Unit Error Mes- sages”, “Scan Settings Error Messages” and “Send Scan Operation Error Mes- sages”, making it easy for you to find the error you encounter.

This section includes all the error messages that are displayed on this machine, and also includes some of the error messages displayed on the Web Status Mon- itor.

Note

❒If an error message that is not contained in this section appears, turn off the power of this machine, and then back on. If the message still is shown, note the content of the message and the error number and contact your service rep- resentative.

Reference

See the network TWAIN driver help when an error message appears on the client computer from which you use this machine as a network TWAIN scan- ner.

Scanner unit error message

		Message	Possible Cause and Required Action

		Cover Open	• The ADF cover is open. Close it.
		Close ADF Cover.
		[Exit]

		Paper Misfeed Remove the origi-	• Some pages are jammed in the ADF. Re-
		nal(s) in ADF.	move the jammed pages.
		[Exit]

		Functional Problems Turn opera-	• Confirm that the scanner is properly con-
		tion switch off then on. If the	nected to the network.
11		same error occurs again, please	• When the machine is moved from a cold lo-
		call service.	cation to a warm location, sudden temper-
			ature changes cause condensation inside of
			the scanner. Wait one hour or more before
			turning on the scanner to allow the conden-
			sation to evaporate.
			• Restart the scanner. If the error appears
			again, note the contents of the error mes-
			sage and the error number, and contact a
			service centre. ("SC4xxx" is the error
			number. The number displayed differs ac-
			cording to the error type.)

172

Image 180

Ricoh IS300e operating instructions When an Error Message Appears, Scanner unit error message, 172

Contents

Image Scanner Introduction Table of Contents Installing Software 102 Print Scan Settings Iii Procedure Breakdown 149 Selecting an FTP Server 150 Procedure Breakdown 155 Selecting Delivery Destinations 156Procedure Breakdown 159 Before Printing Scan Data 160 Troubleshooting 169 Disposing of the Scanner 185 Using Wireless LAN 186 Options 202 Specifications 203 Software Information 205212 183Page Trademarks Safety Information Safety During Operation Lithium Batteries Memory Back-up Quick Installation Guide Manuals for This ScannerManuals for This Scanner Operating Instructions this manual How to Read This Manual SymbolsPreparation LimitationPage Outline Network Twain ScannerProcess Flow This machine Scan to E-mail Mail client softwareSmtp server Scan to Folder Computer with a shared folder Scan to FTP FTP server Scan to Print Network printersLocal printer Delivery Server Delivery server Guide to this Scanner Clear Modes keyUser Tools key Clear/Stop key Lock switch Power connectorNetwork interface connector Display panel Using Keys Displayed on the Screen How to Interpret the Indicators Function Settings and Standby Screens Network interface indicatorsGreen indicator Yellow indicator Function Priority Select Method Standby screens What You Can Do With This Machine Scanner Features Menu What You Can Do With This Machine Installation space Checking the Scanner Location Installation environment Attaching the Control Panel Unit to the Scanner Unit Connecting to a Local Printer To attach the card slot cover Attach the card slot cover that comes with this machine Setting Up the Optional Accessories Installing the Image Processing UnitPull out the scanner control unit Inserting a Wireless LAN Card Connecting to a Network Connecting to a Power Source Insert the power plug into the power outlet Before turning off the power Configuring the Scanner Settings Outline to Use As a Network Twain Scanner Configure 1.System Settings on this ma Outline to Use Scan to E-mail Outline to Use Scan to Folder Create a shared folder on a Windows compu Ter Outline to Use Scan to FTP Outline to Use the Network Delivery Enter the IP address directly using Set I/O Device Configure Printer and Custom Title settings Outline to Use Scan to Print Initial Scanner Setup SMB FTP Snmp Twain GMT ABC FTP SMB FTP  *22 Is the last six digits of the machines MAC address Initial Scanner Setup System Settings Information to Set in System SettingsIP Address Default Gateway Address Access Control and Access MaskSubnet Mask Network Boot DNS Server 1 IP AddressDNS Server 2 IP Address DNS Server 3 IP Address Press the User Tools key Press the 1 keyPress OK Press Next When you are finished, press OK Specify the IP address of this machineUse ↑ and ↓ to display While None is displayed, press OK Press Next three times Press OK Use ↑ and ↓ to displayWhile Dhcp is displayed Press OK Press PrevMenu Press Exit Scanner Settings Auto Reset TimerTwain Standby Time Date/TimeYear/Month/Day/Hr/Min Sec Compression Black and WhiteCompression Gray Scale/Full Col- our Auto Update Destination List Unit of MeasureSRGB Select Method End of Scan Option Show Options after Each Scan Job Clear Settings after Each Scan Job Erase BorderSelect Language ADF Thin Paper Configuring Send Scan Settings Job Delivery Data Max. SettingTime Zone Select Title Select the option you want for 2. Twain Standby Time Press Exit Print Scan Settings Information to Set in Print Scan SettingsConfiguring Print Scan Settings Max. Number of Copies Press the 3 key Select Color or Colour/Black and White Press PrevMenu Registering Scan Settings ResolutionScan Type When Custom Area Setting is se Scan SizeScanning Area Position Image Density Erase Colour Noise ReductionEdge Smoothing Filter Registering Scan Settings Original SettingsPress the 4 key To select a preset resolution Select the resolution you wantSelect scan type To specify the resolution manually using Custom To select a scan size from preset sizesTo set a custom area Image Density appears as the setup item currently selected Press Exit Registering Print Settings Original SizeDuplex Registering Print Settings Reduce/EnlargeCreate Margin Quality/Speed Use the 1 and 0 keys to Highlight the setting you want Press the 5 keySelect the scan type To select an original size from preset sizes While the option Custom Size is displayed, press SettingTo set a custom size Select the original size Press Exit Configuring Settings Using a Web Browser Accessing the ScannerSystem requirements of a client computer Web browser To access this machine from a web browser General guide to the Web Status Monitor Header AreaMain Menu Area Sub-Menu Area Example Procedures Using Configuration Main Menu Configuring Scan SettingsClick Default in the Select User Configuring E-mail Address To register an e-mail addressTo change an existing e-mail address Click Change To delete an existing e-mail address To export the address data to a CSV file To import the address data from a CSV file Tag InformationClick Import Information to Register as Destination and Printer Mail Information to register in File Send PathFile Send Path Name File Send Test Change Order FTP Server NameInformation to register in FTP Server Freq. FTP Server Information to register in Printer Printer Name Default Printer Attachment TypePrinter IP Address Obtain Printer Information Recalling the Settings To recall the settingsLocked Print Paper Source Tray Creating a Backup File of All the Settings Setup items to be backed-up and restoredTo create a backup file Enter scanner for the user name and enter the password Login User Name Login PasswordBackup File Name To restore settings from a backup file When everything is the way you want, click Restore Turn off the power of this ma- chine, and then back on101 Installing Software List of FilesAuto Run Program 102 Software for Using a Network Twain Scanner System requirements103 Click Twain Driver Software for Using the Network Delivery Scanner Function Click the key of the software to be installed DeskTopBinder V2 Lite 105 SmartDeviceMonitor Click DeskTopBinder V2 Lite Installing SmartDeviceMonitor 107Follow the instructions on the screen 108 Sizes and Weights of recommended Originals Standard sizeNon-standard size 109 When set in the ADF 110Europe/Asia Originals that Require Special Care Originals whose size is difficult to auto detectOriginals that cannot be set in the ADF 111 Original Orientation 112 Simplex Scanning 113 Settings for Print Scan in simplex scanning Duplex Scanning114 Settings for Print Scan in duplex scanning 115 Placing the Original on Exposure Glass 116Lift the ADF Gently lower the ADF Precautions in placing an original in the ADF Placing the Originals117 118 Procedure Breakdown 119 Scanning Originals 120Click Select Scanner Driver When you want to configure the scanning area Editing and printing scan files121 Click Preview Scanning Mode Registration Functions of the Twain DriverAutomatic Tilt Correction Printing to the Image Sending Scan File by E-mail 123 Mail Content → Basic Settings → Scanner → When Senders Name Default125 Before Sending Scan Data Original LocationMail/Send File standby screen Original Orientation and Scanning Sides 127 While To is highlighted, press Settings Press the 1 key Selecting Destinations and a SubjectSelecting Destinations 128 To recall destinations using a title To recall all available destinations129 Press the ./* Title key Selecting Cc Destinations Selecting a Subject130 131 Making Scan Settings To recall a registered scan settingsTo configure scan settings manually Press Scan Press Cancel or OK 133 Selecting a Sender 134Press Sender Performing Scan Operation Starting a Scan OperationTo start with originals in the ADF 135 To start with an original on the exposure glass 136 Checking Transmission Results 137 138 Procedure Breakdown Sending a Scanned File to a Registered Shared Folder139 Selecting a Shared Folder 140 To recall shared folders using a title Enter the protection code using the number keys141 Selecting a File Name 142 143 Using the Enter Custom Send File Function Information to set in File Send group144 Enter Custom Send File page appears When everything is the way you want, click OK File Name145 Place originals Press the Start key 146 Scanned Image Files Sent to Shared Folders File LocationsFile Names File names with time File names without time 148 Sending Scan File by Scan to FTP 149 To recall FTP servers using a title Selecting an FTP Server150 151 Scanned Image Files Sent to FTP Servers 152 153 154 Sending Scan Files Using Delivery Server 155 Selecting Delivery Destinations 156 157 158 Printing Scanned Image Files 159 About Paper Tray Settings Before Printing Scan DataOriginal Locations About Print Scan Standby Screen 161 Printing Scan Data 162Press the Start key of this ma- chine Configuring Print Settings Specifying the Number of Copies163 To recall a registered print settings To configure print settings manuallySettings 164 Confirming the Print Settings When you are finished, press165 PrevMenu To recall printers using a title Selecting a Printer Selecting Colour/Black White To recall all available printers167 While the option you want is Highlighted, press OK 168 Troubleshooting Error Indicators169 170 Open the ADF cover and remove if the original is jammedLower the green tab and remove if the original is jammed Open the ADF When Scanning is Not Performed as Expected 171 When an Error Message Appears Scanner unit error message172 Scan settings error messages 173 174 Scanned data will be delet 175 Please wait Print Scan operation error messages 176 Error messages displayed on the Web Status Monitor 177 Other Problems 178 179 Cleaning 180Wipe off the scanner with a dry, soft cloth White Plate White Sheet ADF Exposure Glass Cleaning the Feed Roller Cleaning the Document Roller181 Cleaning the Document Rolling Unit 182 Moving and Transporting the Scanner Moving Over Short Distance183 Transporting the Scanner 184 Disposing of the Scanner 185 Using Wireless LAN Outline to Use Wireless LANConfiguring Wireless LAN Settings When you use a cross network cable When you use a hub 187Press the User Tools key on this machine Press OK Enter 192.168.1.2 with the number keys If 7.Network Boot is set to Done for 7.Network Boot188 Communication Mode Configuration → Basic Settings → PasswordChannel 189 WEP Setting 190WEP Key and Confirm WEP Key Mail Address Book Data Format and Device Tag Information Entered Program Information191 About the e-mail address information TypeEdward Name Edward Key Display TExMTA== Protected Password Device Tag InformationRegister as Sender 193 How File Size Changes Depending on Scan Area and Resolution When Using this Machine as a Network Twain Scanner194 When Binary or Halftone is selected 195 When Gray-scale is selected 196 When 8 colors or 8 colors halftone is selected 197 When 256 colors is selected 198 When Using this Machine for Sending Scan Data When 16770K colors is selected199 200 When Color Full Color is selected 201 Wireless LAN Card OptionsFunction Expansion Board Special Table Specifications 203 204 Software Information GPL/LGPL Application SoftwareBSD License Application Software 205 206 Apache Software License, Ver- sion Jpeg Software 207 Tiff Software 208 UCD-SNMP Software 209Part 1 CMU/UCD copyright no- tice BSD like Appendix MD5 Software License Agreement Expat211 Index Means Power ON. b means Power OFF Image Scanner Operating Instructions Power Connection Product SpecificationsSpace Required for Installing the Scanner Take out the scanner main unit Connecting to a Network Attach the card slot cover that comes with this machine