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Ricoh IS300e operating instructions Troubleshooting, Error Indicators, 169

Models: IS300e

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11. Appendix

Troubleshooting

Error Indicators

The following table shows the meaning of error indicators of this machine, and how to fix the errors.

Error description

Solution



The ADF or ADF cover is

Close the ADF or ADF

not fully closed.

cover.



An original is jammed in

Removed the jammed

the ADF.

original.



An original was not out-

Remove the paper that

put properly from the

was not output properly.

ADF.

System error

Contact your service rep-

resentative.

: ON

b: Blinking

: OFF

Note

❒When the indicators show a status that is not listed the above table (or in the table under “Front indicators” ⇒ p.16 ), turn off the power of this machine, and then back on. If the indicators still show the same status, note the status of the indicators and contact your service representative.

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Ricoh IS300e operating instructions Troubleshooting, Error Indicators, 169

Contents

Image Scanner Introduction Table of Contents Print Scan Settings Installing Software 102Iii Procedure Breakdown 155 Selecting Delivery Destinations 156 Procedure Breakdown 149 Selecting an FTP Server 150Procedure Breakdown 159 Before Printing Scan Data 160 Troubleshooting 169Options 202 Specifications 203 Software Information 205 Disposing of the Scanner 185 Using Wireless LAN 186212 183Page Trademarks Safety During Operation Safety InformationLithium Batteries Memory Back-up Manuals for This Scanner Quick Installation GuideManuals for This Scanner Operating Instructions this manualSymbols How to Read This ManualPreparation LimitationPage Network Twain Scanner OutlineProcess Flow This machineScan to E-mail Mail client softwareSmtp server Computer with a shared folder Scan to FolderFTP server Scan to FTPScan to Print Network printersLocal printer Delivery server Delivery ServerClear Modes key Guide to this ScannerUser Tools key Clear/Stop keyPower connector Lock switchNetwork interface connector Display panelUsing Keys Displayed on the Screen How to Interpret the Indicators Function Settings and Standby Screens Network interface indicatorsGreen indicator Yellow indicator Function Priority Standby screens Select MethodWhat You Can Do With This Machine Scanner Features Menu What You Can Do With This Machine Checking the Scanner Location Installation spaceInstallation environment Attaching the Control Panel Unit to the Scanner Unit Connecting to a Local Printer Attach the card slot cover that comes with this machine To attach the card slot coverSetting Up the Optional Accessories Installing the Image Processing UnitPull out the scanner control unit Inserting a Wireless LAN Card Connecting to a Network Insert the power plug into the power outlet Connecting to a Power SourceBefore turning off the power Outline to Use As a Network Twain Scanner Configuring the Scanner SettingsOutline to Use Scan to E-mail Configure 1.System Settings on this maOutline to Use Scan to Folder Create a shared folder on a Windows compu Ter Outline to Use Scan to FTP Outline to Use the Network Delivery Enter the IP address directly using Set I/O Device Outline to Use Scan to Print Configure Printer and Custom Title settingsInitial Scanner Setup SMB FTP Snmp Twain GMT ABC FTP SMB FTP  *22 Is the last six digits of the machines MAC address Initial Scanner Setup System Settings Information to Set in System SettingsIP Address Default Gateway Address Access Control and Access MaskSubnet Mask DNS Server 1 IP Address Network BootDNS Server 2 IP Address DNS Server 3 IP AddressPress the 1 key Press the User Tools keyPress OK Press NextSpecify the IP address of this machine When you are finished, press OKUse ↑ and ↓ to display While None is displayed, press OKPress Next three times Press OK Use ↑ and ↓ to displayWhile Dhcp is displayed Press OK Press Exit Press PrevMenuScanner Settings Auto Reset TimerTwain Standby Time Date/TimeYear/Month/Day/Hr/Min Sec Compression Black and WhiteCompression Gray Scale/Full Col- our Unit of Measure Auto Update Destination ListSRGB Select MethodShow Options after Each Scan Job End of Scan OptionErase Border Clear Settings after Each Scan JobSelect Language ADF Thin PaperJob Delivery Data Max. Setting Configuring Send Scan SettingsTime Zone Select TitleSelect the option you want for 2. Twain Standby Time Press Exit Information to Set in Print Scan Settings Print Scan SettingsConfiguring Print Scan Settings Max. Number of CopiesSelect Color or Colour/Black and White Press the 3 keyPress PrevMenu Registering Scan Settings ResolutionScan Type Scan Size When Custom Area Setting is seScanning Area PositionImage Density Noise Reduction Erase ColourEdge Smoothing FilterRegistering Scan Settings Original SettingsPress the 4 key To select a preset resolution Select the resolution you wantSelect scan type To specify the resolution manually using Custom To select a scan size from preset sizesTo set a custom area Image Density appears as the setup item currently selected Press Exit Registering Print Settings Original SizeDuplex Reduce/Enlarge Registering Print SettingsCreate Margin Quality/SpeedUse the 1 and 0 keys to Highlight the setting you want Press the 5 keySelect the scan type While the option Custom Size is displayed, press Setting To select an original size from preset sizesTo set a custom size Select the original sizePress Exit Accessing the Scanner Configuring Settings Using a Web BrowserSystem requirements of a client computer Web browserTo access this machine from a web browser Header Area General guide to the Web Status MonitorMain Menu Area Sub-Menu AreaExample Procedures Using Configuration Main Menu Configuring Scan SettingsClick Default in the Select User To register an e-mail address Configuring E-mail AddressTo change an existing e-mail address Click ChangeTo export the address data to a CSV file To delete an existing e-mail addressTo import the address data from a CSV file Tag InformationClick Import Information to Register as Destination and Printer Mail Information to register in File Send PathFile Send Path Name Test File SendFTP Server Name Change OrderInformation to register in FTP Server Freq.FTP Server Printer Name Information to register in PrinterAttachment Type Default PrinterPrinter IP Address Obtain Printer InformationTo recall the settings Recalling the SettingsLocked Print Paper Source TraySetup items to be backed-up and restored Creating a Backup File of All the SettingsTo create a backup file Enter scanner for the user name and enter the passwordLogin Password Login User NameBackup File Name To restore settings from a backup fileWhen everything is the way you want, click Restore Turn off the power of this ma- chine, and then back on101 List of Files Installing SoftwareAuto Run Program 102System requirements Software for Using a Network Twain Scanner103 Click Twain DriverClick the key of the software to be installed Software for Using the Network Delivery Scanner Function105 DeskTopBinder V2 LiteClick DeskTopBinder V2 Lite SmartDeviceMonitorInstalling SmartDeviceMonitor 107Follow the instructions on the screen 108 Standard size Sizes and Weights of recommended OriginalsNon-standard size 109When set in the ADF 110Europe/Asia Originals whose size is difficult to auto detect Originals that Require Special CareOriginals that cannot be set in the ADF 111112 Original Orientation113 Simplex ScanningSettings for Print Scan in simplex scanning Duplex Scanning114 115 Settings for Print Scan in duplex scanning116 Placing the Original on Exposure GlassLift the ADF Gently lower the ADFPrecautions in placing an original in the ADF Placing the Originals117 118 119 Procedure BreakdownScanning Originals 120Click Select Scanner Driver Editing and printing scan files When you want to configure the scanning area121 Click PreviewFunctions of the Twain Driver Scanning Mode RegistrationAutomatic Tilt Correction Printing to the Image123 Sending Scan File by E-mailMail Content → Basic Settings → Scanner → When Senders Name Default125 Original Location Before Sending Scan DataMail/Send File standby screen Original Orientation and Scanning Sides127 Selecting Destinations and a Subject While To is highlighted, press Settings Press the 1 keySelecting Destinations 128To recall all available destinations To recall destinations using a title129 Press the ./* Title keySelecting Cc Destinations Selecting a Subject130 131 To recall a registered scan settings Making Scan SettingsTo configure scan settings manually Press Scan133 Press Cancel or OKSelecting a Sender 134Press Sender Starting a Scan Operation Performing Scan OperationTo start with originals in the ADF 135136 To start with an original on the exposure glass137 Checking Transmission Results138 Procedure Breakdown Sending a Scanned File to a Registered Shared Folder139 140 Selecting a Shared FolderTo recall shared folders using a title Enter the protection code using the number keys141 142 Selecting a File Name143 Information to set in File Send group Using the Enter Custom Send File Function144 Enter Custom Send File page appearsFile Name When everything is the way you want, click OK145 Place originals Press the Start key146 File Locations Scanned Image Files Sent to Shared FoldersFile Names File names with time148 File names without time149 Sending Scan File by Scan to FTPTo recall FTP servers using a title Selecting an FTP Server150 151 152 Scanned Image Files Sent to FTP Servers153 154 155 Sending Scan Files Using Delivery Server156 Selecting Delivery Destinations157 158 159 Printing Scanned Image FilesBefore Printing Scan Data About Paper Tray SettingsOriginal Locations About Print Scan Standby Screen161 Printing Scan Data 162Press the Start key of this ma- chine Configuring Print Settings Specifying the Number of Copies163 To configure print settings manually To recall a registered print settingsSettings 164When you are finished, press Confirming the Print Settings165 PrevMenuSelecting a Printer To recall printers using a titleTo recall all available printers Selecting Colour/Black White167 While the option you want is Highlighted, press OK168 Troubleshooting Error Indicators169 Open the ADF cover and remove if the original is jammed 170Lower the green tab and remove if the original is jammed Open the ADF171 When Scanning is Not Performed as ExpectedWhen an Error Message Appears Scanner unit error message172 173 Scan settings error messagesScanned data will be delet 174Please wait 175176 Print Scan operation error messages177 Error messages displayed on the Web Status Monitor178 Other Problems179 180 CleaningWipe off the scanner with a dry, soft cloth White Plate White Sheet ADF Exposure GlassCleaning the Feed Roller Cleaning the Document Roller181 182 Cleaning the Document Rolling UnitMoving and Transporting the Scanner Moving Over Short Distance183 184 Transporting the Scanner185 Disposing of the ScannerOutline to Use Wireless LAN Using Wireless LANConfiguring Wireless LAN Settings When you use a cross network cable187 When you use a hubPress the User Tools key on this machine Press OK Enter 192.168.1.2 with the number keysIf 7.Network Boot is set to Done for 7.Network Boot188 Configuration → Basic Settings → Password Communication ModeChannel 189WEP Setting 190WEP Key and Confirm WEP Key Mail Address Book Data Format and Device Tag Information Entered Program Information191 Type About the e-mail address informationEdward Name Edward Key DisplayDevice Tag Information TExMTA== Protected PasswordRegister as Sender 193How File Size Changes Depending on Scan Area and Resolution When Using this Machine as a Network Twain Scanner194 195 When Binary or Halftone is selected196 When Gray-scale is selected197 When 8 colors or 8 colors halftone is selected198 When 256 colors is selectedWhen Using this Machine for Sending Scan Data When 16770K colors is selected199 200 201 When Color Full Color is selectedOptions Wireless LAN CardFunction Expansion Board Special Table203 Specifications204 GPL/LGPL Application Software Software InformationBSD License Application Software 205Apache Software License, Ver- sion 206207 Jpeg Software208 Tiff SoftwareUCD-SNMP Software 209Part 1 CMU/UCD copyright no- tice BSD like Appendix MD5 Software License Agreement Expat211 Index Means Power ON. b means Power OFF Image Scanner Operating Instructions Product Specifications Power ConnectionSpace Required for Installing the Scanner Take out the scanner main unitAttach the card slot cover that comes with this machine Connecting to a Network