Ricoh IS300e operating instructions 175, Please wait

Troubleshooting

Send Scan (E-mail, Send File (SMB/FTP) or Delivery Server) operation error messages

Message	Possible Cause and Required Action
Updating the destination list...	• When “ On ” is selected for [Auto Update
Please wait.	Destination List] in [2.Send Scan Settings] on
	this machine, pressing [Dest.] accesses the
	sender and destination information from
	the delivery server, and updates the ad-
	dress book. This function allows you access
	the latest destination information. Depend-
	ing on the number of destinations and
	senders registered, and the network condi-
	tions, you may have to wait a moment
	while the address book is being updated.
Updating destination list failed. Do you want to try again?	Address book (list of destinations and send-
[Yes] [No]	ers) information could not be accessed on the
	delivery server. Click [Yes] and try again. If the
	same message appears, one of the following
	may have occurred.
	• The delivery server is not turned on, or it is
	not being serviced.
	• The delivery server is temporarily down
	for reasons such as insufficient memory.
Cannot communicate with the	• If you specified to perform a Scan to Folder
server. Check the server status	(SMB) operation, check if the power of the
and connection.	computer on which the Windows shared
[Exit]	folder exists is turned on.
	• If you specified to perform a Send Scan op-
	eration using a delivery server, check if the
	delivery server is turned on.
	• If you specified to perform a [Enter Custom
	Send File] operation using the Web Status
	Monitor, click [Back] on the Web browser,
	enter [Login Password], and then click [Test].
	If the message “Connection to the File Send
	Path has failed. Confirm the settings.” is
	displayed, [File Send Path] is not specified
	correctly.
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Sending data has failed. Scan	• The machine failed to send scanned data
with the same settings and re-	due to a network connection problem. Af-
send.	ter confirming that the network cable is
[Exit]	properly connected, try performing anoth-
	er Send Scan operation using the same set-
	tings.If the same message appears, there
	may be network congestion. Consult your
	network administrator.

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