Chapter 11: Using Support Tools Utilities from the Dashboard

How to Use the Services Screen

To open the Services screen, from the Dashboard menu, select Support Tools > <mode> Services.

Note: This utility is available to privileged users only. It will not appear on the Dashboard menu for non-privileged users.

To View Services

To view services for the current system:

Step 1 Click the List Services button. The screen displays all services on the system.

For each service, the screen displays:

A check box whose column (Start/Stop) indicates whether the service is currently running.

Name: The name of the service.

Type: Either Critical (blue), Known, (green), or unknown (red). (Service type is defined in the user-modifiable processinfo.xml file.)

Information: Additional information about the service as defined in the Services Definition List.

Note: Support Tools automatically determines the state of current services (started or stopped) at the time you connect to a system. If you suspect these states have changed since you first connected to the system, click the Refresh button to refresh the list.

To Stop or Start a Service

To stop or start a service on the current system:

Step 1 With the list of services displayed, select the appropriate check box (Start or Stop) for one or more services.

Note: You cannot stop Critical (blue) services. Critical services are those that your company has designated as essential to the health of the current system. For these services, the Select/Stop check box is disabled.

Step 2 Click the Start/Stop Services button. A confirmation screen displays, listing the services selected for an action.

Step 3 Click the Start/Stop Services button.

Note:

Prior to stopping a service, you should be aware of the significance of stopping it, including any dependant services that may be affected. Note that the Cisco CCBU Support Tools Node

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