Cisco Systems 2.1(1) manual Part 6 Using Cisco Common Tools, 153

Part 6: Using Cisco Common Tools

Cisco Common Tools are a set of Cisco-authored utilities designed for use with the Cisco components supported by Support Tools.

Most Cisco Common Tools are command-line based, and can be run from either the Support Tools Dashboard or from an individual node. Command-line access to individual nodes can be local or remote (via methods like TelNet, pcAnywhere, etc.).

Several Cisco Common Tools are GUI-based. While menu commands for these utilities appear in the Support Tools Dashboard, they cannot in fact be launched from there. Access to these tools is limited to the individual node (either locally or via remote GUI such as pcAnywhere). These GUI-based Cisco tools include:

•icmdba

•rtrtrace

•ss7nictrace

For the most part, Cisco Common Tools are installed on core ICM components only: AWs, PGs, Call Routes, and Loggers. Not every utility is installed on every node. For example, CICMan is only present on NAM Call Routers. See the table in the next section for more information.

If you attempt to launch a utility that is not present on the current system, the Support Tools Dashboard returns a response identical to the response you would get if you tried to spawn a non-present utility from a command prompt.

Table 15: Cisco Common Tools at a Glance

Utility	Description:	Installed On:	Dashboard External
Name:			Privileged	GUI--No
			Users	Dashboard or
			Only:	Command-Line
				Access:
cicman	Use on a NAM CallRouter to view and set NAM	NAM Call Routers
	to CICM session information.
ctitest	Use for debugging or demonstration in a Cisco ICM CTIOS PGs		X
	CTI environment. Can be used in place of an
	Interactive CTI client application.
dbdiff	Third-party (Microsoft) tool to compare database	Nodes on which SQL
	tables. Invoked with the diffconfig.bat tool.	Server is installed

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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