Part 6: Using Cisco Common Tools
Cisco Common Tools are a set of Cisco-authored utilities designed for use with the Cisco
components supported by Support Tools.
Most Cisco Common Tools are command-line based, and can be run from either the Support
Tools Dashboard or from an individual node. Command-line access to individual nodes can be
local or remote (via methods like TelNet, pcAnywhere, etc.).
Several Cisco Common Tools are GUI-based. While menu commands for these utilities appear
in the Support Tools Dashboard, they cannot in fact be launched from there. Access to these
tools is limited to the individual node (either locally or via remote GUI such as pcAnywhere).
These GUI-based Cisco tools include:
•icmdba
•rtrtrace
•ss7nictrace
For the most part, Cisco Common Tools are installed on core ICM components only: AWs,
PGs, Call Routes, and Loggers. Not every utility is installed on every node. For example,
CICMan is only present on NAM Call Routers. See the table in the next section for more
information.
If you attempt to launch a utility that is not present on the current system, the Support Tools
Dashboard returns a response identical to the response you would get if you tried to spawn a
non-present utility from a command prompt.
Table 15: Cisco Common Tools at a Glance
External
GUI--No
Dashboard or
Command-Line
Access:
Dashboard
Privileged
Users
Only:
Installed On:Description:Utility
Name:
NAM Call RoutersUse on a NAM CallRouter to view and set NAM
to CICM session information.
cicman
XCTIOS PGsUse for debugging or demonstration in a Cisco ICM
CTI environment. Can be used in place of an
Interactive CTI client application.
ctitest
Nodes on which SQL
Server is installed
Third-party (Microsoft) tool to compare database
tables. Invoked with the diffconfig.bat tool.
dbdiff
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