Cisco Systems 2.1(1) manual About Cisco Support Tools, Key Features

Chapter 3

About Cisco Support Tools

Key Features

Cisco Support Tools is an application that contains a suite of utilities that allow you to manage and troubleshoot servers that run broad range of Cisco Unified product software components. Through Support Tools, you can troubleshoot configuration and performance problems on these systems from any machine running a supported version of Windows and Internet Explorer on your network that can access the Support Tools Server.

Access to utilities in the Support Tools suite is through a browser-based interface--the Support Tools Dashboard--installed on the Support Tools Server. Levels of security control both access to the Dashboard and the ability to use specific tools once logged in. In low bandwidth conditions (for example, via dial-up access) or when Web browsing is otherwise impractical, many Support Tools utilities can also be accessed and run via command line.

Key Features

The Support Tools suite includes the standard diagnostic tools delivered with many Cisco Unified products. It also provides key new functionality including the ability to :

•Interrogate individual Support Tools nodes for their hardware/OS, Cisco component, third party product information, and application specific data or files.

•View, stop, and start services running on Support Tools nodes.

•View and terminate processes running on Support Tools nodes.

•Compare and synchronize registry settings from different Support Tools nodes.

•Pull logs from many Support Tools nodes including the following:

– ICM call routers

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

21