Cisco Systems 2.1(1) manual How to Create Support Tools User Groups

Chapter 7: - Installing Support Tools

How to Create Support Tools User Groups

a.Determine the name of the Support Tools privileged user group. Determine which users will be members of this group.

b.Determine the username, domain, and password of the distinguished user (page 53) for the Cisco CCBU Support Tools HTTP Server.

c.Determine the IP address or fully-qualified DNS of your network time server.

To use Support Tools merged log capabilities, each Support Tools Server and node must be able to communicate with the same Simple Network Time Protocol (SNTP or NTP) server. This is required even for networks that have fully synchronized Windows 2000/2003 systems as the allowable machine drift is greater than the tolerance of the log event times.

Note that Support Tools does not make time adjustment to host machines. Instead, the time offsets are tracked in a database to use for log merging only. Your SNTP or NTP server must support unauthenticated requests. Refer to RFC-2030 for more details on SNTP. Most Cisco IP Routers support the SNTP / NTP protocol. Consult with your IT department on available SNTP / NTP servers in your network.

If any system in a merged log collection cannot communicate with the SNTP server, the merge will fail, and the outputted log will contain the alert: "Missing SNTP data for all of the following files logs prevented merging logs:..."

Step 2 For the Support Tools Node

a.Take an inventory of the supported Cisco Unified software products on which you want to install Support Tools.

b.Determine the IP address or fully-qualified DNS of your network time server (SNTP). However, you can leave this blank if the SNTP address was filled in on the Support Tools Server. The Support Tools Server pushes the value out to the node. Note that this only occurs if the SNTP server field is blank. If a value is pushed to the node and the address later changes, you must manually change the address on the Support Tools Node to point to the new SNTP server.

c.Determine whether a firewall stands between the Support Tools Server and any supported Cisco Unified software products it will manage. If so, open the required ports.

How to Create Support Tools User Groups

Support Tools recognizes two categories of users:

•Privileged users have full access to all Support Tools functionality, including tools and commands that can be used to modify system settings, registries, etc.

•Regular users have limited access to information gathering functionality only. Tools capable of system modification are not available to regular Support Tools users.

Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)

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