The Pending Jobs created can be seen in Batch Mode > Trace and Log > Schedule Trace >
Pending Jobs.
About Log Collection
Use the Collect Logs Screen to collect logs from ICM or related Cisco product nodes running
the Support Tools Node. Multiple collected logs can be retrieved as separate files or merged
into a single file to provide a consolidated unified time-sorted view.

Products Supported for Log Collection

Support Tools allows you to collect logs for:
•ICM (AWs, PGs, Call Routers, and Loggers)
•Call Manager (CCM)
•Collaboration (CCS)
•Email-Manager (CEM)
•Media Blender (CMB)
•IPCC Express (CRS)
•Cisco Agent Desktop (CAD)
•Cisco Security Agent (CSA)
•Cisco Voice Portal (CVP)
Note: Log collection for CTIOS is not supported.

Collect Logs: General Steps

In order to collect logs in Support Tools you must:
Step 1 Create log groups: A log group defines the products, systems, and processes whose logs you
want to collect. You must create a log group before you can begin collecting logs. You can
create different log groups to target different products and systems.
Log group definitions are saved in the Support Tools Repository and are available for subsequent
re-use by other Support Tools users. They can be modified or deleted as necessary.
Step 2 Create a log collection request: A log collection request defines the time range of logs to collect,
what log groups to include in the request, and whether the logs should be merged into a single
Cisco Support Tools User Guide for Cisco Unified Software Release 2.1(1)
117
Chapter 11: Using Support Tools Utilities from the Dashboard
About Log Collection